Hodnocení – River Ness Hotel, a member of Radisson Individuals 4 hvězdiček

Dear Tomas, Thank you for sharing the feedback and taking time to tell us about your experience at River Ness Hotel. We truly appreciate your honest comments and have escalated the same to the team to ensure that we continue to provide a seamless and memorable stay experience for our guests. We assure you that we will definitely work on the valuable feedback given by you and take the necessary corrective actions to ensure the lapses you experienced do not reoccur. We do hope you will treat this experience in isolation and provide us another opportunity to be of service to you in the future as well. The team and I look forward to your continued visits and assure you of our best attention and service all the times. Warm regards, Chinmaie | Guest Services Manager River Ness Hotel, a member of Radisson Individuals

Dear Tomas, Thank you for sharing the feedback and taking time to tell us about your experience at River Ness Hotel. We truly appreciate your honest comments and have escalated the same to the team to ensure that we continue to provide a s… Zobrazit více

Dear Katerina, Thank you for sharing your feedback regarding your recent stay at the River Ness Hotel. We appreciate your positive comments about our convenient location and the quality of our room amenities, such as the beds and armchairs. As an environmentally friendly hotel, we have implemented an opt-in housekeeping service to reduce water consumption and minimize our environmental impact. We understand that there may have been a misunderstanding regarding this service, and we apologize for any inconvenience caused. Your feedback about the uncleaned tables and bathroom is important to us, and we will address this with our housekeeping team to ensure that our cleanliness standards are met consistently. We apologize for the limited availability of cups and the use of wooden stirrers. Your feedback is valuable to us, and we will make adjustments to ensure that our guests have a comfortable and enjoyable experience. We understand your concerns about the price-to-performance ratio. We continuously monitor the competitive market to ensure that our pricing remains in line with similar properties in the area. However, we apologize if it did not meet your expectations. Your feedback is valuable, and we will take it into consideration as we strive to enhance our offerings and services. We genuinely appreciate your feedback and would like to regain your trust. Please feel free to reach out to me directly, and I will personally oversee your next reservation to ensure that all your preferences are met. It would be our pleasure to create a more positive experience for you. Thank you for choosing the River Ness Hotel, and we hope to have the opportunity to welcome you back in the future. Kind Regards, Gautam Kumar | Guest Services Manager River Ness Hotel, a member of Radisson Individuals

Dear Katerina, Thank you for sharing your feedback regarding your recent stay at the River Ness Hotel. We appreciate your positive comments about our convenient location and the quality of our room amenities, such as the beds and armchairs… Zobrazit více