Reviews of OYO The Royal Hotel 3 stars
Railway Street, Newcastle upon Tyne, NE11 9EB, United Kingdom
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewPrice and location. The Metro Centre was nearby.
The mattress was way too soft. When sat down on it I fell off and hit my side on the bedside cabinet. The shower curtain had mould on it. No proper chair or armchair to sit on.
Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience with the mattress and the unfortunate incident that occurred. We understand how important a comfortable stay is, and we apologize for the inconvenience caused by the mouldy shower curtain and the lack of proper seating. Please rest assured that we have informed our housekeeping team to replace the shower curtain immediately and are reviewing our furniture arrangements to ensure a more comfortable stay for our guests. Your feedback is invaluable to us, and we are committed to making your next stay with us a more pleasant one. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for choosing OYO, and we hope to welcome you back soon. Warm regards, Team OYO
Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience with the mattress and the unfortunate incident that occurred. We understand how important a comfortable stay is, and… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewI had booked and paid for 2 single rooms and 1 double room when we arrived we were told they only had a single and a twin left and when I said I had paid for three rooms I was told I would receive half of what I paid later This was the 26th of July and I havnt received anything or heard anything from the property totally unacceptable
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with your booking on July 26th. It is concerning to hear that you did not receive the rooms you had paid for and that the promised refund has not yet been processed. Please rest assured that we take such matters seriously and are committed to resolving this for you. Kindly reach out to us at ota.escalations@oyorooms.com with your booking details, and our team will prioritize your case to ensure a swift resolution. We appreciate your patience and understanding in this matter. Warm regards, Team OYO
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with your booking on July 26th. It is concerning to hear that you did not receive the rooms you had paid for and that the pro… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewNothing
Dirty, dusty, itchy, unkept all round
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to hear about the cleanliness issues you encountered during your stay. This is not the standard we strive to maintain, and we take your concerns very seriously. Please rest assured that we are addressing these issues with our team to ensure improvements are made. If you would like to discuss this further, please feel free to reach out to us at ota.escalations@oyorooms.com. We value your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to hear about the cleanliness issues you encountered during your stay. This is not the standard we strive to maintain, and we take your concerns very seriously. Pl… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe staff were really nice and welcoming
The shower wasn’t the best
Dear Razia, Thank you for your kind words about our friendly and welcoming team. We’re pleased you had a comfortable short stay. We're sorry to hear the shower wasn't up to standard and will have our team look into it. Warm regards, The Royal Hotel Team
Dear Razia, Thank you for your kind words about our friendly and welcoming team. We’re pleased you had a comfortable short stay. We're sorry to hear the shower wasn't up to standard and will have our team look into it. Warm regards,… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewNestled in a far quiet corner of Gateshead They give room girls names not just numbers which I found very unique Staff attentive and helpful Can get bus to Newcastle which was helpful next to it loads of time availability
Tv was sticking out the wall Maybe recommend a fan for the room as it was boiling hot
Dear Guest, Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciated the unique naming of our rooms and found our staff attentive and helpful. It's great to know that our location was convenient for your travels to Newcastle. We appreciate your suggestion regarding the fan and will certainly consider it to enhance our guests' comfort. We also take note of your feedback about the TV and will look into this matter. Your feedback is invaluable to us, and we hope to welcome you back for an even more comfortable stay in the future. Warm regards, Team OYO
Dear Guest, Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciated the unique naming of our rooms and found our staff attentive and helpful. It's great to know that our location was con… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation & staff great-single en-suite room was clean & comfortable but on second floor. Hotel dated but close to city with bus stop outside.
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the great location and found our staff to be accommodating. It's wonderful to know that your room was clean and comfortable. We understand that being on the second floor may have been inconvenient, and we apologize for any discomfort this may have caused. For your future stays, please feel free to reach out to us directly, and we will do our best to accommodate your preferences. We appreciate your comments about the hotel's appearance and are continuously working on improvements to enhance our guests' experience. Thank you once again for your valuable feedback. We look forward to welcoming you back soon. Warm regards, Team OYO
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the great location and found our staff to be accommodating. It's wonderful to know that your room was clean and comfortable… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewValue for money. OK for a night stay.
Cleanliness, wall fixing need to be improved. The floor shakes when HGVs pass by.
Dear Guest, Thank you for sharing your feedback with us. We're pleased to hear that you found your stay to be of good value for money. We understand that the cleanliness and wall fixing could be improved, and we appreciate your input on these matters. Additionally, we recognize how the floor shaking due to passing HGVs might have impacted your comfort, and we are looking into this issue to enhance our guests' experience. Your feedback is invaluable to us as we strive to improve our services. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for choosing OYO for your stay. Warm regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We're pleased to hear that you found your stay to be of good value for money. We understand that the cleanliness and wall fixing could be improved, and we appreciate your input on th… Show more
Reviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewSpacious room, with nice bed. Staff were friendly and very helpful. They did not serve food but were able to direct us to a take away.
Bathroom was very dated and in need of an update.
Thank you for your review. We’re pleased you found the room spacious and staff helpful. We appreciate your feedback regarding the bathroom and will consider this for future updates. Best Regards, OYO The Royal Hotel
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewAbsolutely nothing
Dirty and felt unsafe police arrived to check locals for drugs hardly suitable for a 11 yr old to be present Woke up wirh bites tv didn't work ,bath dirty with hairs not belong to us shower curtain filthy and didn't work no food available although advertised as serving food however I wouldn't have wanted to eat there anyway On arrival they gave me a room with no shower and toilet even though I paid extra did change me room as i explained my child is 11 and not walking across the hall to use a bathroom but the 2nd room was filthy smelt of danp and I would never stay there again !!
Dear Guest, We sincerely apologize for the experience you had during your stay with us. We understand the importance of a clean and safe environment, especially when traveling with children, and we are sorry that we fell short in providing this. The issues you mentioned regarding the room's cleanliness, non-functional amenities, and the advertised food service are concerning and not reflective of our standards. Please know that we take your feedback seriously and will address these matters with the hotel management to ensure improvements. We would like to assist you further, so please reach out to us at ota.escalations@oyorooms.com with your booking details. Thank you for bringing these issues to our attention. We hope to have the opportunity to serve you better in the future. Best regards, OYO The Royal Hotel
Dear Guest, We sincerely apologize for the experience you had during your stay with us. We understand the importance of a clean and safe environment, especially when traveling with children, and we are sorry that we fell short in providing… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewNothing
Most disgusting dirtiest place I’ve ever stayed in my life
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and the condition of the property during your stay. Cleanliness and comfort are our top priorities, and we regret that we fell short in this instance. Please know that we take such matters seriously and will be investigating this issue to ensure it is addressed promptly. We would appreciate the opportunity to make things right. Kindly reach out to us at ota.escalations@oyorooms.com so we can assist you further. Thank you for bringing this to our attention. Sincerely, OYO The Royal Hotel
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and the condition of the property during your stay. Cleanliness and comfort are our top priorities, and we regret that we fell short … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe place wasn't clean, stains everywhere, dust everywhere my room wasn't as bad as a friend who had to pay for a different hotel and stay elsewhere as her room was beyond pure filthy, mine was basic. Cleanliness was poor but I went and brought some wipes to wipes things down would definitely not recommend again though
Dear Guest, Thank you for sharing your feedback with us. We are deeply concerned to hear about the cleanliness issues you encountered during your stay. It is our priority to ensure a comfortable and clean environment for all our guests, and we apologize for falling short in this instance. We appreciate your patience in handling the situation and would like to address this matter further. Please feel free to reach out to us at ota.escalations@oyorooms.com so we can assist you directly. Thank you for bringing this to our attention. Team OYO
Dear Guest, Thank you for sharing your feedback with us. We are deeply concerned to hear about the cleanliness issues you encountered during your stay. It is our priority to ensure a comfortable and clean environment for all our guests, an… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewBudget hotel, so no frills, but room was clean, bed was comfortable, shower perfectly acceptable, host was pleasant.
The hotel does describe itself as a B&B but the second B, as in breakfast, was not provided, which was a little disappointing.
Dear Guest, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be of good value and appreciated the cleanliness, comfort, and hospitality provided during your stay. We apologize for any confusion regarding the breakfast offering. Your feedback is valuable, and we will review our descriptions to ensure clarity for future guests. If you have any further questions or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for choosing OYO, and we hope to welcome you again soon. Best regards, OYO The Royal Hotel
Dear Guest, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be of good value and appreciated the cleanliness, comfort, and hospitality provided during your stay. We apolo… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewA budget cosy clean room... on a busy road, some details could be improved like a black out curtain and a safety hand-grip if you take a shower/bath. Bed comfy enough and plenty of shelves and pillows to choose from. We had a beer in their full-of-character pub. Check out 10.30 is perfect. Parking space can get busy, we're lucky. Rooms have names.
Floor creaking everywhere and banging of beer barrels at 7.30am, inner-walls pipes noises. Other banging noises. Then, noises of a compressor..., then some music... and it's on a busy road.
Dear Guest, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found the bed comfortable and enjoyed the variety of shelves and pillows available. It's also wonderful to know that you appreciated the character of our pub. We are actively working on installing blackout curtains and safety grips in our bathrooms to enhance guest comfort. Additionally, we are exploring ways to minimize noise disturbances, such as adjusting delivery schedules and improving soundproofing. We hope to welcome you back soon and provide an even more enjoyable experience. Please feel free to reach out to us directly for any specific room preferences during your next visit. Warm regards, OYO The Royal Hotel
Dear Guest, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found the bed comfortable and enjoyed the variety of shelves and pillows available. It's also wonderful to know that you appr… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewVery friendly staff, really clean room was great value for money.
Dear Guest, Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear that you found our staff to be very friendly and appreciated the cleanliness of your room. Providing great value for money is one of our top priorities, and we are delighted that you had such a positive experience. Your kind words motivate us to continue delivering exceptional service to all our guests. Should you have any further feedback or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you once again for choosing OYO. We look forward to welcoming you back soon! Warm regards, Team OYO
Dear Guest, Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear that you found our staff to be very friendly and appreciated the cleanliness of your room. Providing great value for money is one o… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in May 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewCost and the friendlyness of staff and patrons
Shower cubicles ..tired and need a deep clean
Dear Guest, Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the friendliness of our staff and patrons during your stay. We understand the importance of a clean and comfortable environment, and we're sorry to hear that the shower cubicles did not meet your expectations. Please rest assured that our housekeeping team has been informed and will conduct a thorough cleaning to ensure a better experience for our guests. If you have any further concerns or need assistance, feel free to reach out to us at ota.escalations@oyorooms.com. We hope to welcome you back soon for an improved stay. Warm regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the friendliness of our staff and patrons during your stay. We understand the importance of a clean and comfortable environment, and we'r… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewGreat service from the member of staff working. Very friendly and helpful.
Quite dated. The restaurant and kitchens were closed so no options for food onsite.
Dear Stuart, Thank you for your review. We're glad to hear you found your stay good value and appreciated the cleanliness and friendly service from our team. We understand your disappointment regarding the restaurant and kitchen closure and appreciate your patience. Your feedback is valuable as we work to improve our guest experience. We hope to welcome you again at OYO The Royal Hotel. Kind regards, The Royal Hotel Management Team
Dear Stuart, Thank you for your review. We're glad to hear you found your stay good value and appreciated the cleanliness and friendly service from our team. We understand your disappointment regarding the restaurant and kitchen closur… Show more