Hodnocení – Safestay London Elephant & Castle 4 hvězdiček

Hello Alena, Thank you for sharing your feedback. We’re pleased to hear you found the beds comfortable and appreciated the convenient transport access as well as the extra toilets in the six-bed room. We’re sorry to hear about the issues you experienced. For clarity, all our rooms do have a switch that allows guests to turn the lights on and off, in addition to the sensor function. Our showers are also equipped with temperature regulators for guest comfort. We regret if this was not clear during your stay. Cleanliness and guest service are very important to us, and we will review your comments with our housekeeping and reception teams to ensure improvements. Our reception staff are well trained and always strive to assist guests promptly and courteously. We truly value your feedback and will use it to enhance the experience for all our guests. We hope to welcome you again in the future. Kind Regards, Salifu Reception.

Hello Alena, Thank you for sharing your feedback. We’re pleased to hear you found the beds comfortable and appreciated the convenient transport access as well as the extra toilets in the six-bed room. We’re sorry to hear about the issue… Zobrazit více

Hello Denisa, Thank you for sharing your feedback. We're glad you appreciated the cleanliness, value, and location of our hostel. We sincerely apologize for the inconvenience caused by the room access issue. Please know that any incidents like this are taken seriously—if anything unusual occurs, we kindly ask that you contact reception immediately or come directly to the front desk. Our team is always available and ready to resolve any situation promptly to ensure your comfort and safety. We hope to have the opportunity to welcome you again soon. Warm regards, Suraj Reception Team.

Hello Denisa, Thank you for sharing your feedback. We're glad you appreciated the cleanliness, value, and location of our hostel. We sincerely apologize for the inconvenience caused by the room access issue. Please know that any incide… Zobrazit více

Dear Martina, Thank you for your review! We are pleased to hear you liked the location of our hostel! We apologies for any inconvenience with the noise and the cleanliness of the bathrooms. We always try to provide the best service for our guests and your feedback will be shared with our team to improve ourselves in future! Kind regards, David, Reception Team

Dear Martina, Thank you for your review! We are pleased to hear you liked the location of our hostel! We apologies for any inconvenience with the noise and the cleanliness of the bathrooms. We always try to provide the best service for ou… Zobrazit více

Thank you for your review! We appreciate your feedback and are glad majority of your stay was satisfactory. We apologise for the noise in the street, we do close our outside area during the night from 10pm until 7am however we are unable to control the people who may be making noise outside. We are currently implementing new ideas to reduce this and we apologise for any inconveniences this may have caused you. Kind Regards, Nader Safestay Reception

Thank you for your review! We appreciate your feedback and are glad majority of your stay was satisfactory. We apologise for the noise in the street, we do close our outside area during the night from 10pm until 7am however we are unable to… Zobrazit více

Hey Adela, Thank you for the review, we sincerely appreciate your feedback. At SafeStay we have a strict policy on noise from 10PM onwards, so in the future, if you experience any issues regarding noise ask the reception team to assist you! We hope to accommodate you again in the future, Kind Regards, Kieran Reception Team.

Hey Adela, Thank you for the review, we sincerely appreciate your feedback. At SafeStay we have a strict policy on noise from 10PM onwards, so in the future, if you experience any issues regarding noise ask the reception team to assist you… Zobrazit více