I did not understand being asked for a £300 deposit on arrival. This was not taken anyway and I was billed for my stay at the price I expected so I can't see the point.

Room was spacious and nice breakfasts.

Stayed in August 2025

The only issue was the food. Room service food was mediocre for the exuberant pricing and the kitchen messed up our breakfast order.

Fantastic location in vibrant Fitzrovia. Staff were friendly and helpful. Suite was clean and beautiful. Awesome hotel!

Stayed in June 2025

We stayed here two years ago and the service was not quite so good.

Nice staff, but some lacked experience. Good breakfast and very nice bar.

Stayed in August 2025

No parking or valet parking

Interior design

Stayed in August 2025

Great location needs updating was in an inter joining room bany crying all night through thin walls

Stayed in July 2025

Reception staff is strange. I asked for iron and they said we don’t provide it to the room as this is against safety !!! when I waited for the second shift, I asked for an iron again and they brought me one, which is strange. Cost is high, but this is the overall in London in July time

(1) Well located (2) big rooms compared to normal London room size (3) Breakfast is amazing (4) Staff serving in the breakfast are kind and friendly

Stayed in July 2025

The cleaning staff didn’t seem to be doing their job properly. I noticed that the cleaning mostly consisted of just changing the towels, as if they just wanted to finish quickly and move on. One of the cleaning staff even mentioned that I should report this to the reception, but I forgot to follow up.

A well-located hotel within walking distance of many of central London’s main attractions. The staff are friendly and helpful, and the breakfast is excellent. The rooms are spacious and very comfortable — we stayed in a deluxe room with two children and had plenty of space. It’s my 3rd stay so far.

Stayed in June 2025

Good-sized loft room, comfortable bed, good shower amenities, good breakfast

Stayed in July 2025

Furniture needs a little refresh

Modern, quirky, comfortable

Stayed in July 2025

This was the second time I have visited in a couple years, it feels as if the hotel needs a little sprucing.

The main gentleman who seemed to run front of house was really friendly and super helpful.

Stayed in July 2025

Personally I found the bed a little more uncomfortable, but that did not hinder the stay - it was a personal preference and you can't please everyone.

All the staff we met were excellent - and could not be more helpful and professional - from the reception desk to housekeeping, always polite and very helpful - it is noticed.

Stayed in July 2025

external sound - there's motorcycles and people chatting up and down that road - central Soho.

Bar, Design, Interior, bed, service, atmosphere, lush towels, lifts, hallways, energy, breakfast, staff. This was absolutely the best hotel visit treat ever. And I had a bad night's sleep because of the noise pollutions outside - yet I still feel so excited for the experience. I was on the 2nd floor so would maybe push to go higher in future. I was extremely lucky to have received a room upgrade and was treated like a Queen by the staff. Wow, they are all incredible, attentive, respectful, well mannered and MADE THE TRIP. The interior is everything to me, a classic since I studied interior design and my tutors took us there on a London trip. I find the rooms so sexy and they are designed precisely for that feeling. Yes, the glass bathroom walls are not ideal if you're trying not to wake up your partner but aside from that, it all feels luxury and FUN. I was met my Ali who is so wonderful at his job, made sure to get me checked in early to set up the surprise for my partner and they organised a little cake and card too when we arrived later in the evening. Shout out to Abhi too! I think there were other members of staff involved in making this experience so special so Thank you for an excellent stay! xxxxx

Stayed in July 2025

It was all good nothing to complain about

The location is perfect , so close to West End . Plus the size of the room was perfect especailly as a lot of room in central London are too small , cramped plus sometimes even no window . This was loight airy and even the standard room was a good size

Stayed in May 2025

For such a luxurious property, we were surprised by the shower design and water pressure. The water came out in a very thin, dispersed stream that made it hard to enjoy a proper shower. We had to keep moving around to catch a decent water jet. It’s a small thing in the grand scheme, but given the otherwise impeccable standards, we expected the shower experience to be just as comfortable.

We had a wonderful stay! The hotel facilities were stunning, and the staff was incredibly welcoming and attentive throughout. Comfy beds, super clean and an amazing bar with the best and luxurious cocktails!

Stayed in June 2025

Location and size of the room were unbelievable superb

Stayed in June 2025

Nothing to dislike everything is perfect.

My absolute favourite hotel. It is classy and the staff go above and beyond to make you feel comfortable and welcome. It was a special day for me and staying here made that day. Thank you so much.

Stayed in May 2025

Tried to charge £5 for a bar of chocolate out of the mini bar that I didn’t take. Actually took money out of my deposit for a pot of Pringles that I never had. They never replied to my email of complaint.

Nice central but quiet location. Good reception area, glass of bubbly on arrival. Friendly staff.

Stayed in May 2025

I asked for toothpaste to be sent up and they forgot - a minor inconvenience by comparison to the rest of the stay

The rooms are so spacious, especially for London, and so bright. Immaculately clean and with so many nice added extras and features. The staff make you feel looked after!

Stayed in June 2025

The bed

Stayed in June 2025

I was on the 2nd Floor and the "sound/noise" from the bar courtyard are is a little discomforting.

The amenities are super, rooms are great in size and comfort. TV channel choice is good too. Servicing of rooms is efficient. Breakfast service/offering was also particularly good.

Stayed in May 2025

Expensive, but not surprising given the location

Quality

Stayed in May 2025

glass to bathroom

check in

Stayed in May 2025

Limited bar service in the evening

Stained glass stunning

Stayed in May 2025

Not much of a view from room but not a big deal

excellent service at reception and early access to room

Stayed in April 2025