That we didn't know you had to collect keys until after we'd actually booked. The walk to collect them is literally over the bridge so not to far away, although carrying your luggage there and back wasn't fun. It also needs to be mentioned that you have to pay a small fee, again not stated until you've already booked. The TV didn't work. Sound but no picture.

The location was excellent. The views from the apartment were amazing. Price was great. Liked that there was a fridge and microwave. Bed was comfy and the room is lovely. Would definitely stay again.

Se alojó en agosto de 2025

The requirements to get the keys was terrible. We were not told there was a walk to a store nearby for the key and under a heat of 32 degrees, it was a haunting first impression

The room is nice and cozy, with many commodities. A fridge/microwave is always handy to have. And amazing view

Se alojó en julio de 2025

The key collection is 10 minutes walk, there & back with heavy bags in the sun was quite a trek You have to pay an additional fee for accidental damage after booking but before you get check-in details Big iron burn mark in the middle of the carpet

Location is amazing. 3-4 minutes walk from ExCel & local restaurants Wonderful wharf & city views Nice big room & great ensuite Very comfy

Se alojó en junio de 2025

Some of the lights were not working and one had a missing bulb. The fridge did not work, the WiFi on the TV was not working, there were some leftover items from other people who stayed there (not that it bothered us too much). As we arrived, my friend accidentally locked the front door as you enter into the apartment (just from the habit of doing so). A rude couple were banging on the front door trying to get in. I quickly went to open it as I realised what had happened and explained the situation as we had only just arrived and it being our first time here but they gave me the most ridiculous attitude and screwed face as if we're meant to know.

The whole area is so spacious and the views were incredible. I would definitely book here again.

Se alojó en junio de 2025

While closing the window, the handle completely broke off unfortunately we had to sleep with the window wide open and it was very windy and rainy so the room was extremely cold, had issues with the water so I wasn’t able to shower for one of the nights , hardly any toilet paper

The room had a fantastic view, which I think was what we paid for, the owner was very helpful and helped us with the boiler issues very early hours in the morning, very good access to train station and the Excel. We forgot a jacket in the hotel room and they were fantastic when it came to recovering the jacket.

Se alojó en mayo de 2025

Someone entering the room in the middle of the night. Not sure what happened there ! Also as others have said no milk but it was fine we picked some up.

Everything was good. View was amazing. Brilliant location for getting an emergency passport. This is a shared flat. You get the master ensuite if taking King Room but share flat with other occupier. Not sure that is very clear from the web page. We thought we were booking a hotel. If you need luggage store while waiting for passport it's free at the Excel.

Se alojó en mayo de 2025

There were a lot of moths in the bathroom, when I first saw it. This was taken care of it immediately however. There are two rooms in the accommodation. One is ensuite, the other one has the bathroom across the aisle. Unfortunately I had the room with the separate bathroom, which I felt somewhat uncomfortable with as a single female traveller. Both the room and the bathroom could benefit from a makeover. The bathroom has a number of water stains and could greatly benefit from a painting. The heater, bucket etc. also look rusty. In the bedroom, the blinds need to be replaced. One cannot close them entirely and one looks directly outside the window when lying in bed. It clearly does nor give one sufficient privacy. This also means it is very bright in the morning.

Very friendly service. I was brought an extra,, more flat pillow within a few hours after I had asked for it. The view of the room is amazing and it is just a few minutes walk away from the conference centre. The location really is great!

Se alojó en abril de 2025

The person in the room next door burnt bacon two days in a row setting the fire alarms off and making the whole apartment smell of bacon - which is not a great smell on your work clothes! Also - the shower head did not stay upright and the hose was leaking so you had to strategically position it so it didn’t soak the whole bathroom. The window blinds were broken and missing two slats so as soon as daylight you were wide awake! Could also have done with a comfy chair in the room with a back on to work at the desk as the stool was not overly comfortable to sit on and work.

Location and view were excellent

Se alojó en marzo de 2025

We were here 2 years ago and unfortunately some things haven’t been fixed since then: the sink plug still broken so unable to fill sink - although it is clean the bedroom walls are stained and need a lick of paint - the bathroom is very tired looking and needs attention - the radiator is rusty and the bin and toilet brush holder need replacing along with the sink plug- The right hand window catch is broken so cannot fully shut window - only one cup and glass was provided but there were 2 of us We couldn’t log onto the Wi-Fi so not sure if password is correct

Location was excellent - really great views with the sun streaming in on the last day from the south facing big windows bed was very comfortable -

Se alojó en febrero de 2025

TV was not working but didn't have need for it so was not really a problem.

The view was great, room was tidy and very spacious. On call support was excellent! Check-in instructions were clear and easy to understand. Checkout was seamless.

Se alojó en febrero de 2025

Accessing the keys. Instructions were not sent out the day of arrival so it made it a bit more complicated. It was resolved quickly though.

Se alojó en enero de 2025

The staff was amazing! Very quick to respond and give us what we need it. Graciously allowed my husband to check in super early. Very clean. Great location for the ExCel (3 min walk). Metro 5 min walk. Cable Car 5 min walk. Shops to buy groceries and restaurants 1 min walk. I would recommend and I would book again.

Se alojó en enero de 2025

Great view & close to everything g we needed! A couple of issues but contact is now aware & making good.

Close to the excel, was clean & tidy - great view!

Se alojó en diciembre de 2024

only 1 bath towel and such a shame to only have one tea/coffee cup and no type of UHT or any form of milk to join the tea and coffee facilities provided

Location, view, comfort, price

Se alojó en diciembre de 2024

What a view! Perfect from the Excel Great communication

Se alojó en diciembre de 2024

A few bits and pieces need fixing but other than that comfortable and clean

Stunning view, incredible location

Se alojó en noviembre de 2024

The response to the messages I asked prior to the stay were ignored. The WiFi didn’t work initially. The bathroom light is located outside of the bathroom which in a shared apartment is disconcerting.

Bedroom very nice and bed comfortable with all the amenities you might need in the room. Eg kettle, iron etc. Host responsive on the day.

Se alojó en noviembre de 2024

Lovely well presented, clean, comfortable apartment. Excellent, easy walking distance for ExCel Exhibition venue London

Se alojó en noviembre de 2024

Key collection process, connecting to the wifi

Location, Clean, comfortable bed

Se alojó en noviembre de 2024

The bathroom was outside where we were spending most of our time. No fridge.

Location Location Location really the best place of you have an event at the ExceL

Se alojó en noviembre de 2024

Everything was perfect, only thing I’d suggest is some milk sachets to go with the tea/coffee making facilities

Property was pristine, lovely and comfortable, brilliant location

Se alojó en octubre de 2024

I felt like the locking was a bit complicated and excessive.

The location and convenience of it. Also the affordability of the apartment. Felt like a gold dust room to be living in!

Se alojó en octubre de 2024

Bathroom down the corridor and although there was tea and coffee there was not milk for it

The views were amazing

Se alojó en octubre de 2024

I booked both rooms as was travelling with a friend. This made a whole unit which was very private.

Fantastic location. Keys were easy to collect and drop off. Lovely views. All very clean and comfortable.

Se alojó en septiembre de 2024