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Reviews of Serenity Luton Suite Near Mall

125 Cowper St, Luton, LU1 3SD, United Kingdom

#39 of 52 B&Bs and inns in Luton

Guests' Choice

Review Score

Based on 24 hotel reviews

5.8

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    6.9

  • Location

    6.8

  • Facilities

    6.4

  • Staff

    6.9

  • Value for money

    7.0

Verified guest reviews from real Bookers

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Showing 1 - 24

  • Reviewed: January 29, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Smoke alarm covered with a rag

    Comfortable bed

    Stayed in January 2025

  • Reviewed: December 9, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    nothing

    Rough location but matched the price. no TV but facilities were clean and staff, ehen there, were amenable and friendly..

    Stayed in December 2024

  • Reviewed: October 10, 2024

    5.0
    Suitable for a place to rest your head
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    No bathroom ventilation so there is damp smell in bathroom, for that reason I did not use it

    Area is quiet indeed and it was what I needed for only one night to rest before a long flight

    Stayed in October 2024

  • Reviewed: August 23, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room can do with some deep cleaning, there are spiders and spider webs across the corners, the floor needs good hovering, there were hair in the sink and shower. The bedding and the room strongly smelled of bizarre incense. the windows were left open in the room, so, by the time I arrived at midnight the room was cold with nothing to do about it as you can’t turn on heating in the room. There is no mirror anywhere.Overall room looks much bigger in the picture than in reality, bathroom is tiny that it is difficult to use the toilet seat, and you can’t close the bathroom door if you are using it. The closest bus station is half an hour walk, I ended up going to luton airport and took a taxi (Bolt app) from there , it costed £17, and same from the property to the airport as I had early morning flight

    I had an issue was the room lock that I couldn’t get in and called the host through the phone number provided and she replied and was helpful till issue resolved, that was at midnight.

    Stayed in August 2024

  • Reviewed: August 4, 2025

    2.0
    Lesson learned
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Listen! We are not familiar with the area of Luton, and so when I saw this place very cheap, I wasn't sure how to feel, but I thought i should take a chance. Oh my goodness, first of all, I had to call twice before being told which room is ours and how to get in with the code assigned to our room. When we got in, the room was put together as much as it could've been. The bed was spread, the floor was clean, but the room was so tiny it should not have been classed as a double room. There is no way that two people could move around comfortably. The water pressure was great, but, bathroom was so tiny that if you intended to sit on the toilet, you better go in with your back turned because there was no space to turn around once ein the bathroom. Also, there were signs displayed around about not smoking and about keeping the noise level down, but as soon as we opened the door, the room stank of smoke. We decided to stay the night as it was too late to get another room at that time and soon regretted it as we were woken at 4am by screaming and moaning. Needless to say, we felt like we were sleeping in a literally hole in the wall and ended up staying one night out of the three nights that was initially booked. Never again, but u get what u pay for, i suppose

    Although i had to call more than once to get into the house and find my room, the staff was kind and helpful. The water pressure was good as well. The shared kitchen was clean and put together. The WiFi was easily accessible.

    Stayed in August 2025

  • Reviewed: March 25, 2025

    10
    neat and well managed cosy place to relax
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    location is very good. both for luton shopping areas and airport. walkable street. well managed property, rooms are not huge but great to have attached bathrooms. shared kitchen was neat and clean with utensils available to warm the meals etc. tea and coffee was available in the kitchen. overall good experience.

    Stayed in March 2025

  • Reviewed: December 20, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No security for guests or ways to contact anyone for help if needed

    Creepy and nosey staff. No health and safety guidelines followed

    Stayed in December 2024

  • Reviewed: December 7, 2024

    1.0
    worst booking ever.
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Don't book this place unless you don't drive. The people who run this place are so arrogant.

    Stayed in November 2024

  • Reviewed: November 25, 2024

    2.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No parking space . Very difficult access in the house and room. Bathroom stinks. Very small room and tiny bathroom. No furniture.

    Almost nothing.

    Stayed in November 2024

  • Reviewed: September 22, 2024

    9.0
    Stunning, Quiet and Clean Budget Friendly Accommodation.
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Super communication from the hosts. I found myself at the last minute in need of a reasonably priced room in Luton at 10 pm on a Saturday night. I found this property after a search and was so grateful to see I could arrive up until 12 midnight. Within an hour I was on my way to the property. I had all the entry codes and very clear rules of the property clearly communicated to me in a very prompt manner. My room was for a single person, but had an extremely comfortable double bed!!! It also had an en-suite shower room with toilet!!!....the privacy was very nice. Quiet location, and very quiet house regarding the other guests in the additional rooms. Room and bedding, towels were generous and super fresh....even shower gel was provided. A community kitchen was clean and readily accessible. A generous 11 am checkout time too....I actually slept 9 hours straight!!!. I couldn't recommend the property any higher.

    Stayed in September 2024

  • Reviewed: September 20, 2024

    10
    Exceptional
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    far from the center

    quiet place

    Stayed in September 2024

  • Reviewed: September 17, 2024

    10
    Good but no parking near the entrance if you need that
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The no heating on first two nights

    The calm

    Stayed in September 2024

  • Reviewed: August 22, 2024

    9.0
    I would recommend this place for anyone who appreciates a clean environment, and friendly staff.
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    I suggest that there should be at least one mirror and a TV for the room.

    The building was very clean and the room had most of the needed necessities.

    Stayed in August 2024

  • Reviewed: June 26, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: June 23, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: January 29, 2025

    7.0
    Good
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2025

  • Reviewed: October 10, 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2024

  • Reviewed: October 5, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2024

  • Reviewed: October 9, 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2024

  • Reviewed: September 17, 2024

    9.0
    Wonderful
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2024

  • Reviewed: September 10, 2024

    2.0
    Very Poor
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in August 2024

  • Reviewed: September 6, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2024

  • Reviewed: August 31, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2024

Showing 1 - 24

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