Reviews of Shared House - 10 mins from Piccadilly Station/Man Uni/O2 Apollo

Dear Eunice, Thank you for taking the time to provide your feedback on your recent stay. We genuinely value all guest input as it helps us to continually improve. We were, however, rather disappointed to learn of these concerns through your review, as we go to great lengths to ensure our guests have a seamless and comfortable experience. As you know, we establish a dedicated WhatsApp group chat with all our guests precisely to offer immediate and direct access to myself or the team for any issues that might arise during their stay. Had we been made aware of the kitchen stove issue at the time, we would have been more than happy to address it immediately, ensuring your comfort. Our standard cleaning protocol, as outlined in our booking information, involves a thorough clean after each guest's departure, rather than daily service. Regarding the traffic noise, we appreciate you noting the double-glazed windows. As a property situated in a prime central location, very close to the train station, a certain level of ambient city noise, even with double glazing, is often an expected characteristic of urban living. We strive to accurately represent our location's attributes in our listing to set clear expectations for all our guests. We always encourage guests to reach out to us directly and promptly with any concerns, as it allows us to resolve them on the spot and ensure your stay is as enjoyable as possible.

Dear Eunice, Thank you for taking the time to provide your feedback on your recent stay. We genuinely value all guest input as it helps us to continually improve. We were, however, rather disappointed to learn of these concerns through yo… Show more

Hi Chris, thank you so much for taking the time to share your feedback! We're delighted to hear that you appreciated our secure building and found the location to be so convenient, just a few minutes' walk from the city centre and the university. We really pride ourselves on offering a prime spot for exploring everything Manchester has to offer. We also appreciate your honest comments regarding the mattress and the road noise. Guest comfort is very important to us, and we understand that mattress firmness can be a matter of personal preference. We always aim to provide clear information about our central location, and your note about earplugs for light sleepers is a helpful tip for future guests who might be sensitive to urban sounds. We're so glad you chose to stay with us and hope to welcome you back again in the future!

Hi Chris, thank you so much for taking the time to share your feedback! We're delighted to hear that you appreciated our secure building and found the location to be so convenient, just a few minutes' walk from the city centre and t… Show more

Hi Roy, Thanks for the feedback. As I mentioned to you directly, a new mattress is on its way. Given the current economic climate and the challenges of managing a property while working from home, I explained the delay. It seems you've opted to air your frustrations publicly anyway, despite our conversation where you appeared to understand the situation.

Hi Roy, Thanks for the feedback. As I mentioned to you directly, a new mattress is on its way. Given the current economic climate and the challenges of managing a property while working from home, I explained the delay. It seems you've … Show more

Hi there, as explained to over on WhatsApp that the preference for bed is completely subjective - which is why there are hard and soft mattresses available to purchase as a consumer. I appreciate that harder mattresses don't suit you but it is not the same for everyone. It is a shame that you've had to write this on the public review even though I explained this to you. In regards to the bathroom, I explained to you that there is a long term guest and as well as other guests staying at the same time as you. I have cleaned the bathroom (prior to your arrival and I even showed you the bathroom and turn on the lights - but there was no instant feedback (or even within a couple hours) but unfortunately, I cannot control it if the other guests make a mess. Instead of telling me during your stay, you only care to mention this after and on the review comments. Had you mentioned this earlier, I would have cleaned the bathroom again. You have my number on WhatsApp and the Booking.com app, so you have ample ways to give feedback but you chose not to let me know. I also mentioned that this is a shared house, as a functioning home, no one's home is 100% spotless. It is disappointing that you chose to respond this way.

Hi there, as explained to over on WhatsApp that the preference for bed is completely subjective - which is why there are hard and soft mattresses available to purchase as a consumer. I appreciate that harder mattresses don't suit you bu… Show more

Hi Arsalan, appreciate your feedback. However, I see that you have marked low rating on cleanliness but this was not mentioned in your feedback here neither in person or on WhatsApp to me. I allow every guest to have my number so if there were an issue, they can let me know directly. It is disappointing that you did not communicate this with me otherwise I could have arranged for another clean.

Hi Arsalan, appreciate your feedback. However, I see that you have marked low rating on cleanliness but this was not mentioned in your feedback here neither in person or on WhatsApp to me. I allow every guest to have my number so if there w… Show more