Everything was so rundown, overused. There was only a tiny pan and one pot for cooking. They gave us a tiny bit of paper towel and only 1 1/2 rolls of toilet paper for 4 people 4 days. The beds were not in good condition, the pillow lumpy from so many washings. The bathroom sink wouldn’t drain.

It was in a cool location. At first sight the apartment we got looked nice enough.

Stayed in July 2025

Now, the things that made me write this review. Why let a nice apartment go downhill because of laziness??? First of all, there were six of us and the apartment is listed for six people, so why wasn’t the sofa bed set up before our arrival, especially since it was clearly stated that six guests were coming? Instead, we had to play Dora the Explorer, searching for bed linen around the apartment. Also, ONE TOWEL PER PERSON for four nights. Like, hello? Not to mention the host said someone would come after 2–3 days to bring fresh towels, but that never happened—“they’re working on it,” haha. They’re probably still working on it to this day. Also, only two rolls of toilet paper for six people over four days... it felt like some kind of joke. The apartment is poorly maintained—the bathtub drain gets clogged when you shower, and the edges of the tub and shower are dirty… overall, just not clean.

I'm not the type of person who usually writes reviews, but I believe this place deserves some encouragement, so for that reason I'm giving it a 7—otherwise, my rating based on the service alone would be LOWER. But let's move on to the positive sides: if the location suits you while you're in London, it's great—there are markets, restaurants, and breakfast spots nearby. The metro station is a bit farther away, but that's not a major issue. The apartment is spacious, and even though there were six of us, we had plenty of room to spread out, store our luggage, and get ready. The apartment is not badly decorated for that style, but it is a bit worn down (e.g. the drawers are falling apart, and similar small issues). It's great if you want to cook something for yourself—there’s a kitchen and full kitchen equipment. It lacks air conditioning, which can be an issue when visiting London in warmer weather, but I understand that AC isn't common there, so it's not a big complaint.

Stayed in July 2025

The bathroom was slightly dirty and the exhaust fan didn't work in there. This meant the bathroom was constantly muggy

Location

Stayed in June 2025

Nothing

Clean - good facilities and well located - clear instructions

Stayed in June 2025

There was only one toilet paper, the bathroom did not flush right. There was no AC.

The location

Stayed in June 2025

Wi-Fi not working.Not rectified even after complaint. Very basic decor. One door latch was giving trouble opening. Small TV, not enough channels. Key collection is a bit inconvenient. Only one bathroom.

Location was good, value for money. Amenities were OK. Space was adequate.

Stayed in May 2025

In the end all good, but I would have preferred to find the same one as the photos, but I think the building was the same. In any case, good and quiet apartment equipped with all comforts

The apartment is located in a quiet, silent and very nice place. Equipped with all the comforts but it was not exactly the one in the photos, but very similar, all in all... good. As for the cleaning, it was discreet. For the rest I would certainly go back.

Stayed in May 2025

Beds were soo uncomfortable, no usual basic amenities like soap in kitchen or bathroom.

Location was great, well located opposite park, lots of restaurants and cafes, shops and transport options in area. Quiet.

Stayed in May 2025

No Consideration of early arrival. They ask Deposit of 300gbp, takes days to be return to the card. Beds are not comfy.

Stayed in May 2025

The floor was a bit dusty, the beds are very small and noisy, the second floor has no window and it’s a very small room, it’s not really a bedroom I’d part of the giant living room closed with drywall! The bathroom has no curtains so it wets the floor, the fridge you need to turn the switch and we didn’t see that so it wasted our food!

Very well located in Shoreditch, close to many restaurants and bus station Goos reasonable price for London with 2 rooms and a big apartment! Very easy to pickup the keys, just follow the instructions and any time since it’s a 24h store!

Stayed in May 2025

Clean Well equipped Felt safe

Stayed in April 2025

Not clean

Good location

Stayed in March 2025

The kitchen dishes, cups etc we're not that clean and the shower has seen better days

Location was very good, and the interaction with the staff as well.

Stayed in April 2025

Great location, really good customer service.

Stayed in March 2025

Would have liked to have seen the apartment before I stayed in it but it was beautiful though.

The area and apartment was nice

Stayed in March 2025

We were eight people, cutlery and household in the kitchen was very limited. The apartment was too warm there was no control of heating. A little bit noisy at night due to the fact that there were a lot of pubs nearby and ambulance police all night

The apartment has a very good and convenient location. It is the perfect place for exploring the city. The customer service was really good, as they answered all doubts quickly and politely.

Stayed in March 2025

The early check out and the late check out. Also, the appartment have many uses mark on the wall and home furnishings.

The appartment was really spacious and well furnished. The area is also great!

Stayed in February 2025

Double duvet would be nice.

Super spacious and an amazing location.

Stayed in January 2025

Water was lukewarm. 3rd bedroom only had curtains

Location. Space.

Stayed in January 2025

Beds weren’t very comfortable

Great accommodation for a short trip! Key collection made easy from a nearby shop. Our apartment was even more spacious than imagined.

Stayed in November 2024

The key collection process is confusing and complicated. The company that manages a number of properties gives you wrong information about collecting the keys from an office in Camden, which is too far to walk. Then you have to contact them via Whatsapp so they can give you an extensive list of rules and instructions. You have to pay at least 300 GBP damages deposit. For people who have no idea what KEYNEST is they should have provided some explanation, not everyone lives in the UK. There is a handful of codes they have to provide you with - for the Keynest, for the front door of the building, for the elevator, for the starts (in case you decide to take the stairs). I really regret booking this because of all these complications - but it was a last minute booking and I did not read the reviews before booking. The security deposit has been returned as promised within 3 days after the checkout.

It is a good location, and the apartment was nice, furnished mainly with Ikea. Be advised that you may not be accommodated in the apartment you have seen in the pictures - there are a few different properties supposedly of the same quality as pictured.

Stayed in December 2024

No towels, bed not made. No shower gel. No fridge

Great location

Stayed in November 2024

They were not responding when you call, when i got to the apartment. Only the staff texted you.

The apartment was really nice and comfortable and at a really central location. Can't get a better apartment for the value.

Stayed in November 2024

Everything was perfect.

Location and safety of the building

Stayed in October 2024