The lift would only take 2 people and took a long time and the stairs were very steep.I couldnt manage them easily due to a recent injury. the bed was not comfortable and the cupboard in the small corner room we were in was not sturdy atall so when opened it started to tip over. there was also a dirt mark on the bottom of the sheet and the windows had alot of condensation inside the double glazing. I dont feel it was good value for money staying in such a small room for 80 pounds for one night but i was told it is under new management so they might have new plans for the hotel.The other room that we booked was a bit bigger and had better furniture.

Great location.The staff were friendly and helpful. The breakfast was nice and there was bingo and a singer which created a nice atmosphere in the evening

Stayed in April 2025

N/a

Excellent value for money Staff very cheery and helpful Food great Entertainment good

Stayed in November 2024

Nothing comes to mind that I didn't like

Good room..room service everyday..heating on when it turned cold..plenty hot water..entertainment 2 nights out of 3 that I stayed..hotel seemed to be run in a relaxed easy going manner which reflected well with the clientele .

Stayed in June 2024

Poor wi-fi

Good value for money.

Stayed in February 2024

Nothing

Friendly staff good location

Stayed in September 2023

They should do breakfast in 2 sittings. Everyone was there at 8.30 and the restaurant was packed. It took the waiter 45 mins to get to us to ask what we wanted.

Bar area was a good size. We booked a twin and had a large room with 2 double beds. Water pressure in the shower was excellent and plenty of hot water. Tram station 2 minute walk

Stayed in September 2023

wasn’t exactly sparkling and could do with a little update , didn’t like the plastic sheeting as it just made you sweat ! breakfast wasn’t the best but plenty of other stuff to have and the staff made up for it !

the location as it was quiet and the tram was only £6 a day anywhere you like , and only 2 mins walk away ! the entertainment was typical British just what we love ! everyone was friendly staff and other holiday makers , even though we were the youngest ! also a bargain !

Stayed in May 2023

no wifi

it was ok

Stayed in April 2023

Rooms and bathrooms are very small. Lift is a little scary, rattles creaks and rumbles

Food is excellent, evenings are entertaining, everywhere is clean

Stayed in April 2023

We wouldve felt more relaxed if we didnt have to share a table with strangers for breakfast.

Breakfast was.very niceDidnt like being

Stayed in August 2022

Very helpful and polite

Stayed in July 2025

WiFi only worked in the reception no phone reception in rooms

Nothing much

Stayed in July 2025

Catering very poor, breakfast poor quality cheap ingredients and overcooked. Booked in for dinner on a pre-order only to be told at dinner time they didn't have enough beef, asked by the server did we won't roast pork which we said no. Astounded to be asked if we wanted a plate of veg and potatoes. Duty manager apologised and gave us a contribution to dinner elsewhere. You really shouldn't "run out" of items when dinner is on a pre-order. Had booked via Caledonian Travel for New Year but going to cancel now!

Rooms and public areas clean and tidy. Staff very good.

Stayed in June 2024

There was nothing to say about that Couldn't fault then

The hotel was clean staff where very friendly will definitely be going back . Enjoyed my time there.

Stayed in June 2024

Nothing to report

Hotel was clean and comfortable, breakfast good. We didn't experience evening entertainment, as was out and about

Stayed in May 2024

Bed was a little bit too springy

Staff were amazing the rooms were very clean and big location fab

Stayed in May 2024

Went into bedroom, very tiny room ,when coming out of bed put one foot down on the floor u were right into the wall, bits lying on bathroom floor, radiator dirty ,didn't use shower, only ordered 2 pieces of bacon for breakfast to get 8 small burnt ends of bacon ,disgusting also waited ages to get served and tea was cold asked for more hot tea and still waiting on it , I complained to young boy who said to me ,I know its been some morning ,will never stay again and would not reccomend this hotel

The tram was at the bottom of the street easy to travel around

Stayed in May 2024

5star experience

Stayed in May 2024

Food could be better. The lift needs servicing. Our mattress and duvet needed replacing. Bathroom tap loose. Radiator was boiling hot and regulator broken. No shelving in the shower. No paper towels or hand sanitizer in the concert room Gents toilet ( Notified staff. The following day still empty). In general the hotel needs refurbishing throughout. Past manager neglected it. We have stayed here a few times in the past.

Location

Stayed in May 2024

Hotel is not in the best location too far out from everything , nearest pub etc was about 10 minute walk. Run down and needs a good revamp. No TV in lounge. Bathoom was tiny as was the shower , if your on the large side you wldnt fit in it ! Some one was smoking in their room , whole corridor on 1st floor was stinking , no manager around but told the barman. Breakfast could be better , myself and my mum were put at the end of a cramped table of 4 men, no table of our own. Tea was cold , toast was hardly toasted and cooked breakfast wasnt hot ! Was obviously pre plated. Would not return.

Tram stop across the road was handy but the location was too far out , not much near by. Entertainment not too bad , different singer every night and bingo, wifi in room quite good but didnt work in lounge. That was about it .

Stayed in September 2023

There was a problem with the rooms i booked at no fault of the hotel, they had received incorrect information from booking.com, they managed to sort out the problem easily. The staff were all great and made everyone feel welcome, I will definitely stay here again.

Stayed in August 2023

entertainment both nights was excellent hotel and food excellent

Stayed in June 2023

Hotel bedroom very outdated ,needs re painted as loads of dirty marks on skirting, need new furniture, didn't use shower as didn't look great Bar staff not very welcoming I went back with a dirty glass with lipstick on it ,not even a sorry didn't order again from him as he didn't look happy made me feel uncomfortable, went out gir a drink ,won't be back

GOOD FOR TRAM AS CAN GET IT AT THE END OF THE STREET

Stayed in May 2023

The breakfast was good and plenty of choice but could of offered a choice of tea or coffee and to bring out the toast when the main breakfast is served as wen it does come out the toast is always cold because you get given it before your hot breakfast also the sausages could do with browning of a bit more rather than them looking as tho they haven’t been cooked long enough but still an excelant breakfast to peoples liking

It was spotlessly clean the beds were very comfy the rooms were aired clean windows and curtains plenty of storage space lift to all floors were in working condition and very clean very good entrainment even a few games here and their also bingo and the prize money was good the breakfast was very good plenty of choice and the games room was good and also had a quiet corner looking out into the front and has a area outside for smokers or just to have a chat and all the staff are very friendly and the bar is very good could not fault this hotel at all it’s a bit outdated on decor but still very clean and it’s like home from home and everybody’s friendly and you get to know the other guests staying i recommend this hotel and will be booking again this summer with my son and daughter wouldn’t go anywhere else

Stayed in May 2023

beds to soft

Breakfast was cold

Stayed in May 2023