Reviews of Smart Russell Square 3 stars
71-72 Guilford Street, Camden, London, WC1N 1DF, United Kingdom
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in July 2025
Verified reviewLarge storage locker inside the room and also for leaving your stuff for a week! 24hr front desk service.. location is very convenient.. kitchen has everything you need!
Someone was snoring ALL night
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewGreat for the price Very convenient location No loud noises at night
Bed was just on the edge of cramped and the dorm was very warm There were 5 fans running, so they're doing the best that can
Hi there, Thank you so much for your review, we're really glad you enjoyed your stay here and hope to see you again soon! We will definitely keep improving and ensure to uphold the quality and satisfaction of each customer and really appreciate all the feedback you give to us :) Kind regards SRS Team
Hi there, Thank you so much for your review, we're really glad you enjoyed your stay here and hope to see you again soon! We will definitely keep improving and ensure to uphold the quality and satisfaction of each customer and really apprec… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewGreat value for money.
Hi Linh, Thank you so much for your review, we're really glad you enjoyed your stay here and hope to see you again soon! We will definitely keep improving and ensure to uphold the quality and satisfaction of each customer and really appreciate all the feedback you give to us :) Kind regards SRS Team
Hi Linh, Thank you so much for your review, we're really glad you enjoyed your stay here and hope to see you again soon! We will definitely keep improving and ensure to uphold the quality and satisfaction of each customer and really appreci… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewComfortable and accessible
Smaller beds
Thank you for the review Sakshi, we hope to see you again at Smart Hostel. SRS Team
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI've been a regular for 10 years now so as usual, awesome staff, very accommodating, perfecr location and fully equipped kitchen. Love it!
Hi there, Thank you so much for your review, we're really glad you enjoyed your stay here and hope to see you again soon! We will definitely keep improving and ensure to uphold the quality and satisfaction of each customer and really appreciate all the feedback you give to us :) Kind regards SRS Team
Hi there, Thank you so much for your review, we're really glad you enjoyed your stay here and hope to see you again soon! We will definitely keep improving and ensure to uphold the quality and satisfaction of each customer and really ap… Show more
Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLoved the staff, they were helpful. There’s a kitchen where you can cook whatever you want, a nice seating area for eating and the location is grand. Tesco, Coffee shop and Tube Station just around the corner.
Someone was using the locker that was supposed to be mine, in fact all of the lockers in the room were being used. It’ll be better if the staff makes that clear for travellers. Staff gave me different locker outside the room so at least they were super friendly and able to solve the problem :)
Hi Selene, Thank you so much for the review and valuable feedback. We are happy you enjoyed the location and the staff. We will work on the lockers system :)
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe private room was a good experience and I would rate that room a 7 or 8. - The rooms had fans - Private room had bigger bed - Your own bathroom and toilet
I switched from a dorm to a private room after 2 nights because it was wayyy to hot in the dorm where we slept with 9 women. - Dorm was very small - No shelf to put your stuff - Beds were to small (I'm 169cm and touched the end with my feet) - Room was to hot - Bathroom was to small (also in the private room)
Hi Jente, Thank you for your feedback and comments. We really appreciate the feedback as it helps us get better.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe rooms had barely enough room to open your suitcase. All 9 of the bunks were joined together so if one person moved, everyone felt it
Hi there, We seriously apologise for the experience you had within our hostel, We take reviews like these seriously and ensure to do our best to pass this on to the correct levels as well as implementing any changes that are required after reviewing this. We hope to see you in the future with all information taken into account and will strive to do better as customer satisfaction is our priority. Kind regards, SRS Team
Hi there, We seriously apologise for the experience you had within our hostel, We take reviews like these seriously and ensure to do our best to pass this on to the correct levels as well as implementing any changes that are required after… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat location. Great staff and facilities. Very clean
3 floors and no lift not ideal if you have heavy bag and a room on top floor
Hi there, Thank you for your review, we really appreciate your time and effort into writing a review for us as this greatly helps us in looking into what we can improve and do better to uphold customer satisfaction. We will strive to do our best and hope to see you in the future with all considerations taken for into account :) Kind Regards, SRS Team
Hi there, Thank you for your review, we really appreciate your time and effort into writing a review for us as this greatly helps us in looking into what we can improve and do better to uphold customer satisfaction. We will strive to do our… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewI thought that the kitchen facilities were very good and the communal areas.
Nothing not to like!
Thank you for taking the time to leave such a wonderful review of your stay at our hostel! We're thrilled to hear that you had a good experience with us, and your feedback is truly appreciated. We hope to welcome you back soon!
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location relatively clean and the facilities were amazing. The shower in the rooms are a little small but the showers down in the basement were amazing.
there is nothing to fault about this property
Hi Matilda, thank you for taking the time to leave such a wonderful review of your stay at our hostel! We're thrilled to hear that you had a good experience with us, and your feedback is truly appreciated. We hope to welcome you back soon!
Hi Matilda, thank you for taking the time to leave such a wonderful review of your stay at our hostel! We're thrilled to hear that you had a good experience with us, and your feedback is truly appreciated. We hope to welcome you back so… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThank you for the review Ashley we hope to see you again soon at Smart Hostel. SRS Teams
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewVery easy process to check in and pay for extras, and the staff were friendly and helpful. Got what I paid for I think!
The bed I was assigned was slightly too small for me (6'1), and it was a bit of a task to climb up to the top bunk. Also very hot in the room despite the fans that had been set up.
Hi there, Thank you for your review, we really appreciate your time and effort into writing a review for us as this greatly helps us in looking into what we can improve and do better to uphold customer satisfaction. We will strive to do our best and hope to see you in the future with all considerations taken for into account :) Kind Regards, SRS Team
Hi there, Thank you for your review, we really appreciate your time and effort into writing a review for us as this greatly helps us in looking into what we can improve and do better to uphold customer satisfaction. We will strive to do our… Show more