I had booked a room with a private bathroom, but the bathroom provided was on another floor

I stayed for 2 nights and was disappointed with my experience. I had booked a room with a private bathroom, but the bathroom provided was on another floor, which was very inconvenient.The carpet in the room was dirty, there was no fan, and the room was uncomfortably hot. The Wi-Fi didn’t work at all, and even the TV was not connect to the internet. Overall, it was not the standard I expected for the price I paid.

Stayed in August 2025

Couldn't access the room as the code didn't work. Spent 30 mins to 1 hour trying to find a way to contact someone as there is nobody at the property. When in the room, quite run down. Needs some general decor and maintenance. No working light in the bathroom with no extractor fan and no opening window. Main room window blinds are broken, so don't open. The pub downstairs (The Eden) is very nice but has nothing to do with the accommodation. There was music until 2am, which was really loud. Thank god we only had to stay 1 night post attending a concert as it isn't comfortable enough for a longer stay.

Quirky property that could be made to be really nice with a little effort. The location is great. Easy to get to from M25 and easy to get the train into central London.

Stayed in July 2025

Broken window. Tired looking bed. Bathroom sink needs u bend cleaning. Room overlooked bus station so rather noisy.

Close to town shops restaurants and pubs. Good train and buses close by

Stayed in July 2025

Old, worn out mattress, with a spring puncturing the top. Not particularly clean, or well decorated. Very basic. (Not even a fan in the recent warm weather(

Very easy, no contact check-in. Conveniently located

Stayed in July 2025

"Own" bathroom was not in our room and on a different level outside our room up the stairs. Should've been more clear on booking

Location

Stayed in July 2025

I don't like room 29, it's toilet is far from the room. Pls don't allocate me room 29 next time.

The cleanliness

Stayed in June 2025

The garden door/entry was just open to anyone & the main door was open so anyone could have walked in. In terms of safety the only thing that locked was your room. It wasn’t that clean & the blinds in our room were broken so had them half open The shower was ok but there was no light within the bathroom There was no one on sight to help at any time if needed

Was easy to get to / access via bus and train Good shops around the area

Stayed in June 2025

The entrance front door security lock was broken and out of order, and there was no hot water in the room, we had to use the communal shower, which was on a different floor. Speaking to the other guests, there has not been hot water for a few days. Advice to stay somewhere else if you want comfort.

Location was great, next to shops and transport. Parking was available at cost.

Stayed in May 2025

Found the lock on the bedrroom door diffecult to operate

Stayed in April 2025

The pillows were flat, and the bed wasn't comfortable. I had a good experience my first time in a different room. The room I was placed in during second experience was not enjoyable.

Location

Stayed in March 2025

the shower was giving only hot water

Stayed in March 2025

Pillows were soft and flat, temperature in the shower was to hot and could not be controlled,sink in the bathroom way to small.backgate also needs to be fixed as this is broken

Location was in a good spot easy access for trains or bus,lots of food shops around also liked that you have upgraded and put code locks on the door so you don't have to be worried about keys.

Stayed in February 2025

Really noisy from the buses having their engines running on and off all night literally had about an hour sleep . Bed really uncomfortable sheets wrapped around the pillows they had no pillow cases on them. Couldn’t get into my room for almost 3/4 of an hour as the code did not work. I would like to thank the person who helped me get in after by giving a another code.

Stayed in January 2025

Everything good except bathroom dirty and some lashes in the mirror.

Stayed in December 2024

Nothing

Decent spacious

Stayed in November 2024

I double booked by mistake when my battery died just at booking and despite booking.com requesting a refund they have refused which is disgraceful. The mattress was so old and uncomfortable I would not recommend this place to anyone.

Stayed in November 2024

Booked for 4 nights. The entrance to the hotel is not the easiest, up fire escape type stairs with a suitcase was difficult. The carpets are old and dirty- passages and bedrooms. Room 29 smelled of residual smoke when I arrived and it negatively affected me - closing up my chest and being unwell. Heating was off because obviously the room was being aired. I contacted Booking. com and with their help was moved 2 days later to another room 27, which was in reality too late. As the hotel is unstaffed after hours I wasn't able to reach anyone immediatley. Misleading information indicates that the private bathroom is diagonal which it was not. It is up 3 short flights of stairs. No wifi in bedroom 29. (Didn't try 27-given up by then). Managed to connect in foyer. Moved to room 27 -has a bathroom en suite, which was freezing. The basin didn't drain immediately as one used it, and in the very slow process of draining, gunk stuck in the plug floated around- ugh- it was disgusting. The shower water temperature didn't adjust and it was only blistering hot. I managed to shower by dipping in the water. It goes without saying that the shower didn't drain either, obviously overflowing on to the floor. Unfortunately there were additional aspects of the room that were unpleasant. Bed lumpy. Dirt on top of plug boxes. Cobwebs, one from a light bulb which got stuck to me so it is not there anymore! I actually could not stay there another night and left at 7pm a day before checkout. The hotel is not sound proof. While in 29, the room opposite had a couple that were intimate and it was noisy, from the sounds emanating from the room and the bumping of the bed on the wall. This went on for about 3 hours-then they left. So it leaves little to the imagination what the room was used for- don't care- but due to the lack of sound proofing as a guest in the hotel, I was exposed to it.

It is an attractive building in keeping with old England. The rooms with the original fire places are are lovely. Loved the dark and light blue coloured paint on the walls- most affective. Sheets and towels clean. Shower gel and hand soap provided. Also enjoyed the saftey of the locks on the room and the check in process- it was easy. Initially had room 29 with a private bathroom and I enjoyed the spacious and warm bathroom and warm shower. The hotel is excellently located, it was in esay walking distance to my work and with a bus station across the road, it was easy to get to my clients. The close proximity to my work is why I tried the hotel.

Stayed in November 2024

Room 28 requires general refreshing of ancient bathroom....avoid 'grubby' appearance...ALSO room 28 requires a replacement of uncomfortable mattress....

No breakfast available

Stayed in October 2024

Room very small. Only 1 hanger 1 tea bag and 1 sachet of coffee

Stayed in October 2024

Extra pillows, clean towels every day would have been great , heavier duvet, staff to help when needed. No lights when coming out of room to the reception area out to the courtyard

No breakfast Location was perfect

Stayed in October 2024

Carpets are still marked and grubby. But inspite of money spent, the mattresses are still absolutely appalling. They are so bad that the springs hit you in the back when you lay on them. For heavens sake spend a few grand and do it properly!! The room [29] was supposed to have a private bathroom but as it turns out a) it wasn't en suite b) there was no detail in the room about where this bathroom was c) it wasn't private anyway (when I finally found it through 2 doors up the stairs). Someone else was using it at the time. 29 was supposed to be a double (photo attached). Really!! Not impressed. For c£80 I'll look elsewhere in future.

I rated them a 5/10 a year ago due to the fact that it was grubby and dirty. They've clearly spent money in the last year. The bedding was ironed and clean and they've invested in coding access to the hotel and the room. Location is good for Enfield Town

Stayed in October 2024

I was expecting a bottle of water in the room.

The room was good, and I like the location.

Stayed in September 2024

Very low bed uncomfortable mattress Flat pillows No blind in bathroom No hooks in bathroom No shelf or anything for toiletries in bathroom

Great location Nice bar Friendly staff Easy check in and out

Stayed in September 2024

no staff present from midnight-4 PM next day; right next to bus depot; maintenance of plumbing in the room was not good

Staff was very helpful; beds were comfortable although the room was VERY basic and small; supply of towels was great

Stayed in August 2024