Reviews of Superb Caravan By The Seaside In Kessingland, Suffolk Ref 90040Sg
Kessingland Beach Holiday Park, Benacre, NR33 7RW, United Kingdom
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Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewIt was close to the beach
It was very dirty, the sofa was particularly disgusting.
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 August 2024 · Stayed in August 2024
Verified reviewTHE SITE OF THE CARAVAN WAS BRILLIANT FOR THE AMENTIES
TOTALLY DISAPPOINTED WITH THE STATE OF THE CARAVAN, CARPET FRAYED RADIATOR RUSTY THE WHOLE THING LOOKED OLD AND WELL USED
Reviewed: 11 July 2024 · Stayed in July 2024
Verified reviewReviewed: 9 May 2024 · Stayed in May 2024
Verified reviewReviewed: 16 November 2023 · Stayed in November 2023
Verified reviewCaravan in good condition all round. Bed (only used double) very comfortable. Plenty of space in lounge & kitchen, which was well equipped.
Heating inadequate, main Lounge heater not working at all, may need bleeding, and kitchen/hallway heater only warm to touch. Gas fire ok so managed to stay warm. Location at extreme bottom edge of site probly ok in high season but not out of season as it's a cold lonely dark place.
Hi Graham, Thank you for your review. We are sorry to hear there were aspects of your stay you were unhappy with. We do wish you had reached out to us during your stay to of looked into this for you. We do hope we can welcome you onto another stay in the future. Kind regards, 2cHolidays
Hi Graham, Thank you for your review. We are sorry to hear there were aspects of your stay you were unhappy with. We do wish you had reached out to us during your stay to of looked into this for you. We do hope we can welcome you onto anot… Show more
Reviewed: 23 October 2023 · Stayed in October 2023
Verified reviewClose to amenities
We liked the property
Reviewed: 14 August 2023 · Stayed in August 2023
Verified reviewReviewed: 17 July 2023 · Stayed in June 2023
Verified reviewGood value for money and a really lovely location. The caravan itself was fairly average, considering the price we paid. While it wasn't the cleanest accommodation we've encountered, we also didn't have high expectations given the affordable rate.
Our experience took a disappointing turn upon our departure. We received an email from the cleaning company,requesting an additional payment for extra cleaning. They claimed to have found dog faeces under the bed and insisted that we were responsible for the cleaning costs (with photos attached which helped us to understand that they are trying to simply scam us). In response, we expressed our strong disagreement with the accusation, stating that it was physically impossible for our large German Shepherd to fit under the bed where the faece were found. We provided logical explanations and evidence to support our claim, including the size of our dog, her usual waste output, and a medical condition that results in loose stool (maybe too much information but quite important here given the 'evidence' provided by the cleaner to explain unethical practices). Moreover, we emphasized that two rooms with small individual beds where the faece were found were not used by us and remained closed throughout our stay. We also conducted a thorough inspection of the premises, including under the beds, before leaving, ensuring that everything was in order. We requested immediate contact with the property owners to address the issue promptly and find a just resolution. We had already paid an additional £30 for cleaning related to our dog, and any attempt to charge us an additional £25 for a baseless claim seemed completely unjust. The cleaning company never replied not allowing us to contact the owners (we felt that if they are not taking part in this scam they at least should be aware of who they are working with). This only reinforced our belief that they were engaging in dishonest practices. We hope that our feedback will contribute to improvements in the services and encourages the caravan owners to reassess their partnership with the cleaning company. As customers, we expect transparency, honesty, and fair treatment, none of which were evident here.