The shower/bath lever didn’t work so you could either have just a shower or a bath with the shower running at the same time. Not a big deal really.

The location, the pool, the breakfast, comfortable beds, friendly, helpful staff

Stayed in September 2025

There were very strong cooking smells very late at night.

Breakfast was wonderful. The room size was very good. The bathroom was great.

Stayed in July 2025

Only thing to let down stair rail needed cleaning

Staff brilliant very helpful, breakfast was excellent.

Stayed in August 2025

The rooms were a bit warm. Only 1 room had a floor standing fan. I guess I could have asked for another but didnt.

Perfect location for us with free parking, which isn't available with many hotels in Canterbury. Breakfast was included and there was a variety of food. They cater for my coeliac daughter too.

Stayed in August 2025

A bit noisy having a room on the road

Lovely hotel on the edge of Canterbury with very friendly staff. The breakfast buffet was excellent as well

Stayed in August 2025

Bedroom needed a fridge and the beds where very uncomfortable

Very clean

Stayed in August 2025

Nothing.

Everything! Facilities, staff and location all very good.

Stayed in August 2025

Toiletries were limited and some of the amenities were a little dated but this did not spoil the experience

The staff were super helpful and really polite, couldn't have asked for better service!

Stayed in August 2025

Car parking spaces are limited and small spaces. We were lucky to have a space for our stay..due to this issue we caught a bus to Whitstable and Herne Bay as didn't want to lose our space but would stay here again. Could hear people in other rooms but was only till bedtime. Shower over bath 🛁 was bit weak but a good tip to use shower after swimming in the changing area was fab 👌

Lovely place to stay Stayed in room 11 in the main building Breakfast buffet was good with alot of choice Staff very friendly Loved the free use of swimming pool which was free..so don't forget your swimwear like I did..a quick trip to the city soon sorted that 😀 Great location for walking to city..lots to see and do. Loved the little courtyard for sitting outside to relax.

Stayed in August 2025

The limited car parking spaces and the pool was freezing. There was no fridges in the rooms ( staff did put my drinks in one of their fridges though) and there was nowhere on site to purchase food

The breakfast was good, the staff really friendly and the outside courtyard is lovely to use in the evening

Stayed in August 2025

No evening dinner service.

Friendly staff. Being able to relax in the swimming pool.

Stayed in August 2025

Can’t think of anything.

The hotel was clean and comfortable and in a good location (within walking distance of all the sites, train and bus stations). The staff were helpful and friendly. The pool was small but sufficient for an early morning swim and the showers at the pool were very good.

Stayed in August 2025

Difficult to shower Could do with a shower separate from the bath

Room spacious and bed very comfortable Bathroom also very spacious

Stayed in August 2025

Not alot of on site parking

The swimming pool and location

Stayed in July 2025

Staff, pool,breakfast

Stayed in August 2025

No aircon ... But there was a fan provided in the room.

Swimming pool was lovely for a pre breakfast swim

Stayed in August 2025

It wasn’t as described on bookings.com Photos need updating Rooms need repainting & some of the furniture needs updating.

Location was great for the activity we wanted to do

Stayed in August 2025

Comfy nice staff great pool

Stayed in August 2025

The car park is tiny. There was one space left when we arrived but it was impossible for us to maneuver into. Reversing back out onto a busy main road was not ideal. We were recommended to park round the back on the street behind in a car park belonging to a car company. I found it stressful leaving the car in a place which was unsecured and out of sight. In the morning we found the car safe but we had been parked in. The spacious bathroom was lovely to look at but not as practical as we would have expected. The bath with hand shower had very little water pressure so took an age to fill enough to use. When the shower head was held high to rinse off, the water went cold. The soap dispenser was too far to reach from the bath. Not great for older residents like us. No lift though the staff member offered to help carry our luggage up. The room was on the front of the hotel on a busy, very noisy main road. The TV signal was very poor and constantly froze.

A lovely spacious room on the 2nd floor of this period hotel. Many features have been retained and clearly much thought has been given to the style and decor. I was impressed by the effort made to create a coordinated and contemporary feel. Our bathroom was huge and well appointed with a stand alone bath. The hotel has an indoor pool which looked lovely though we didn’t use it. The one member of staff who checked us in was pleasant and helpful. Breakfast was a huge array of hot and cold items served as a buffet.

Stayed in August 2025

In places the rooms were a little tired as were some of the corridors but overall it was clean

Staff were excellent very friendly and the location was good. Parking was a bonus although the car park was pretty tight and the small pool was nice after a day walking around Canterbury

Stayed in August 2025

Small car park, we did manage to get a space. We had no plugs for sink or bath, but Sam was very helpful and sorted the problem. This property is on the main road.

Swimming pool, breakfast had a wide variety. Staff friendly. Very clean in room as well as in general areas.

Stayed in July 2025

Room was a bit old, a lot of dust and clogged drain in the shower. Beds not very comfortable. Very tiny walls. We could every step, every noise from the neighbours.

Breakfast was ok, not particularly good but not bad either. Nice there is a swimming pool.

Stayed in July 2025

Decor and furnishings were rather "tired". Window catches were broken. No toilet roll holder

Comfortable bed

Stayed in July 2025

England and plumbing. A bathtub that makes a mess of water on the floor, and not possible to have a good pressure of cold AND warm water. Charming but unpractial.

Lovely people in the reception. Parking

Stayed in July 2025