Reviews of The Alexander - Donnini Deluxe
207 Main Street, Prestwick, KA9 1LH, United Kingdom
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Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 June 2025 · Stayed in May 2025
Verified reviewThe house was in the middle of the town so close to everything the house was spotless and the hottub
Nothing
Hi Jasmine, thank you so much for your kind review! We're delighted to hear you enjoyed the central location and that the house was spotless for your arrival. It's great to know the hot tub was a highlight of your stay too! We’d love to welcome you back for another relaxing visit in the future. Best wishes, Gabbi Donnini Team
Hi Jasmine, thank you so much for your kind review! We're delighted to hear you enjoyed the central location and that the house was spotless for your arrival. It's great to know the hot tub was a highlight of your stay too! We’d lo… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewGreat location and convenient for socialising.
Check-in process is not convenient and takes at least 30 minutes due to deposit requirement before obtaining access code. Needless. Also the kitchen floor requires attention as the laminate is lifting in places making it unsafe. Also the accommodation needs decorating if they want to continue with current price. The kitchen is also short of cutlery. We purchased extra cutlery from a charity shop
Hi Gary, thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the great location and found it convenient for socialising. We’re very sorry to hear that the check-in process and some aspects of the accommodation didn’t meet your expectations. We truly appreciate your comments about the laminate flooring, decor, and cutlery — these have been passed on to our team so we can address them promptly. Your note about the deposit process is also noted, and we’re continually reviewing how we can make arrival smoother for our guests. Thank you again for your honest feedback — it helps us improve the experience for future guests, and we do hope to welcome you back under better circumstances. Best wishes, Gabbi Donnini Team
Hi Gary, thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the great location and found it convenient for socialising. We’re very sorry to hear that the check-in process and some aspects of the acc… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewGood location
we have stayed here before and had a lovely time, we were shocked at how rundown it had become, stains on all the walls and floors, yet a 300 deposit taken! This was not the main issue we used the hot tub twoce for around 20 mins and all four of us ended up with a horrible itchy rash, my husbands was so bad it required antibiotics. We had the doctor and seperate pharmist validate it was caused by thr hot tub. When I called to complain I was told to put it in writing , 8 was then told it was just an allergic reaction to the chlorine and the case was closed not to email bacl !!!!! Absolutely disgusted we still have marks om out body over a month later !!
Hi Laura, thank you for your feedback. We’re very sorry to hear about your experience and the issues you faced during your stay, especially concerning the hot tub and the health problems that followed. Please accept our sincere apologies for any distress caused. We take matters like this very seriously and will ensure your concerns are passed to our management team for further investigation. We appreciate you bringing this to our attention and regret that you felt your complaint was not handled appropriately. Best wishes, Gabbi Donnini Team
Hi Laura, thank you for your feedback. We’re very sorry to hear about your experience and the issues you faced during your stay, especially concerning the hot tub and the health problems that followed. Please accept our sincere apologies f… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 March 2025 · Stayed in March 2025
Verified reviewGreat location on the Main St just a very short walk to lots of lovely bars and restaurants. House spotless , hot tub was fantastic. Loved the light bright kitchen with huge windows to the very private garden back garden
Lack of parking at property but wouldn’t stop us coming back as we were able to park a short distance away
Dear Anne, thank you for taking the time to leave your lovely review! We are delighted to hear you enjoyed the property and the location. We are also happy that parking didn't affect your stay and that the nearby options worked out well for you. Your feedback is truly important to us, and we hope to have the chance to welcome you back in the future! Best wishes, Gilyana - Donnini Team
Dear Anne, thank you for taking the time to leave your lovely review! We are delighted to hear you enjoyed the property and the location. We are also happy that parking didn't affect your stay and that the nearby options worked out well… Show more
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewReviewed: 21 January 2025 · Stayed in January 2025
Verified reviewThe property was very luxurious, exceptionally clean & located in a prime spot for all Prestwick has to offer. Hot tub was immense. Would certainly recommend!
No issues apart from some traffic noise at front of house!
Dear Thomas, thank you very much for taking the time to leave your review! We are delighted to hear you had a good stay and enjoyed the property as well as the hot tub. We also appreciate your feedback regarding the traffic noise, while we’re glad it didn’t impact your stay too much, we’ll certainly keep it in mind moving forward. Your recommendation means the world to us and we look forward to welcoming you back soon! Best wishes, Gilyana - Donnini Team
Dear Thomas, thank you very much for taking the time to leave your review! We are delighted to hear you had a good stay and enjoyed the property as well as the hot tub. We also appreciate your feedback regarding the traffic noise, while we’… Show more
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewThe location was perfect. The accommodation was decorated to a high standard. The booking agents were very accommodating. They even allowed us to have a later check out.
Everything about the property was fab - decor, location, comfort. If I had to think of one thing - it would be the hot tub was quite difficult to climb into - was quite slippy underfoot.
Dear Gillian, thank you for your lovely feedback! We’re thrilled to hear you enjoyed the location, decor, and comfort of the accommodation. It’s great that we could assist with a late checkout. We appreciate your comment about the hot tub accessibility and will pass this on to the relevant team to consider improvements. We hope to welcome you back for another fantastic stay soon! Best wishes, Donnini Team
Dear Gillian, thank you for your lovely feedback! We’re thrilled to hear you enjoyed the location, decor, and comfort of the accommodation. It’s great that we could assist with a late checkout. We appreciate your comment about the hot tub a… Show more
Reviewed: 5 November 2024 · Stayed in November 2024
Verified reviewReviewed: 22 October 2024 · Stayed in October 2024
Verified reviewReviewed: 19 September 2024 · Stayed in August 2024
Verified reviewReviewed: 30 July 2024 · Stayed in July 2024
Verified reviewReviewed: 30 July 2024 · Stayed in July 2024
Verified reviewAmazing
Nothing it was a10
Thank you for your fantastic review! We're delighted you had a perfect stay. We look forward to hosting you again! Nicholas @ Donnini
Reviewed: 15 July 2024 · Stayed in June 2024
Verified reviewEverything the accommodation was not up to our expectations it was needing cleaned.
Dear Vida, thank you for your review, from which we are sorry to learn of your disappointment with the property and that you did not wish to take the alternative accommodation that was offered to you as a gesture of goodwill for the inconvenience. We hope to have the opportunity to welcome you back for a more improved experience. With kind regards, Georgia - Donnini Team
Dear Vida, thank you for your review, from which we are sorry to learn of your disappointment with the property and that you did not wish to take the alternative accommodation that was offered to you as a gesture of goodwill for the inconve… Show more
Reviewed: 27 June 2024 · Stayed in June 2024
Verified reviewThe house was perfect, a modern, spacious garden beautiful hot tub fabulous and location was spot on.
Everything
We're thrilled to hear that you found the house perfect with its modernity, spaciousness, beautiful garden, and fabulous hot tub. It's wonderful to know that the location was just right for you as well. Your feedback means a lot to us, and we are grateful for your kind words. We look forward to welcoming you back for another fantastic stay! Warm regards, Nicholas @ Donnini Donnini
We're thrilled to hear that you found the house perfect with its modernity, spaciousness, beautiful garden, and fabulous hot tub. It's wonderful to know that the location was just right for you as well. Your feedback means a lot to… Show more
Reviewed: 3 May 2024 · Stayed in May 2024
Verified reviewI loved the Hot tub, The rooms were lovely and spacious too. I loved the location central for everything.
I didn't like that the dishwasher was full of wet cleaned dishes after the first night looking for dishes. The two chairs in the lounge looked damaged at the chair legs all twisted so we didn't sit on them because they didn't look safe. And no welcome hamper or sweets etc. Seemed like a let down given the pictures looked like you got given a wee welcome gift. So that was a disappointment. Rolls of dust on bedroom floors as well.
Thank you for providing us with your feedback regarding your recent stay at The Alexander. We apologize for the inconveniences you encountered during your visit. Your comments regarding the dishwasher, damaged chairs, lack of welcome hamper, and cleanliness issues have been duly noted, and we assure you that we will address these matters with our housekeeping and maintenance teams to ensure that they are rectified promptly. On a brighter note, we're thrilled to hear that you enjoyed the hot tub and found the rooms to be spacious and comfortable. It's great to know that you appreciated the central location of our property as well. We value your feedback as it helps us to continuously improve the experience we provide to our guests. Nicholas @ Donnini
Thank you for providing us with your feedback regarding your recent stay at The Alexander. We apologize for the inconveniences you encountered during your visit. Your comments regarding the dishwasher, damaged chairs, lack of welcome hamper… Show more
Reviewed: 23 April 2024 · Stayed in April 2024
Verified reviewThe location. The house is lovely (could have been dusted and utensils cleaned properly but that wasn't a massive issue) and if the hot tub was working and customer service helped with coming to a resolution it would have been a different experience.
The fact that we were given the run around by customer service regarding a none functioning hot tub. That glassware was dirty. Broken and loose tiles in garden and CCTV camera in garden that looks in on kitchen as well as garden. The customer service was terrible. I have been waiting weeks for a manager to call me.
Reviewed: 4 April 2024 · Stayed in April 2024
Verified reviewReviewed: 6 March 2024 · Stayed in March 2024
Verified reviewFrom start to finish we had an amazing stay. The property was fantastic, location was fantastic, the weather was fantastic 😊
Absolutely no complaints.
Dear Peter, we're thrilled to hear that you had such an amazing stay with us! It brings us great joy to know that the property, location, and weather all contributed to a fantastic experience for you. Your satisfaction is our top priority, and we appreciate your kind words. If you ever find yourself back in the area, we'd be delighted to welcome you again. Thank you for choosing us, and we hope to have the pleasure of hosting you in the future. Best regards, Georgia - Donnini Team
Dear Peter, we're thrilled to hear that you had such an amazing stay with us! It brings us great joy to know that the property, location, and weather all contributed to a fantastic experience for you. Your satisfaction is our top priori… Show more
Reviewed: 17 February 2024 · Stayed in February 2024
Verified reviewVery well presented property with nice decor. Beds extremely comfortable. Great location on the high street in Prestwick so really handy for all the nice bars/restaurants. Plenty of room for 4 adults. Hot tub area was lovely and felt very private, lots of extra towels provided which was much appreciated.
Advert stated there is car parking, which there is but it’s a public car park round the corner from the property. Curtains were for decor only but the blinds didn’t do much to keep the light out so consider an eye mask. Downstairs shower head wouldn’t stay up and water was difficult to regulate. £300 deposit held on credit card.
Dear Claire, thank you for your feedback on your recent stay. We're glad you enjoyed the well-presented property, comfortable beds, and convenient location. We appreciate your comments about the hot tub area and have noted your feedback on parking information, curtains, and blinds. Apologies for any inconvenience with the downstairs shower and water regulation. Our maintenance team will address this promptly. We hope to welcome you back in the future for an improved experience. Best regards, Georgia - Donnini Team
Dear Claire, thank you for your feedback on your recent stay. We're glad you enjoyed the well-presented property, comfortable beds, and convenient location. We appreciate your comments about the hot tub area and have noted your feedback… Show more
Reviewed: 16 January 2024 · Stayed in January 2024
Verified reviewReviewed: 5 January 2024 · Stayed in January 2024
Verified reviewThe location of the property was absolutely perfect. The property was spotless and really spacious - perfect for a group of friends - the hot tub made it!
the only thing we struggled with was the fact that there was no cleaning materials in the kitchen (spray or fairy liquid) so this made cleaning up after cooking quite difficult.
Dear Lucy, thank you for your positive feedback! We're thrilled to hear that you enjoyed the ideal location, spaciousness, and the hot tub at our property. We appreciate your valuable input regarding the absence of cleaning materials in the kitchen. We'll address this promptly to enhance the overall experience for our guests. We hope to welcome you and your friends back soon! Best wishes, Georgia - Donnini Team
Dear Lucy, thank you for your positive feedback! We're thrilled to hear that you enjoyed the ideal location, spaciousness, and the hot tub at our property. We appreciate your valuable input regarding the absence of cleaning materials in… Show more