All good

It was good to stay in a genuinely old coaching inn

Stayed in August 2025

A little complex getting to room but that’s being something just to say tbh that’s negative

It was very quirky. Adding old with new. I loved it

Stayed in August 2025

Slightly dirty furniture

Cool old building right in the town centre

Stayed in August 2025

The room is located above the restaurant, so there is activity and noise late into the night, then again starting at 0530. The shower/tub drain is very slow. There are areas of black mold or mildew in the hallway. It is a very old building with no lift, a lot of stairs, and tight corners, so not the best option for a traveler with large or multiple pieces of luggage. Plus it could use a bit more TLC in some places.

Tobias Elkins. The room is spacious and clean with nice decor. The bed is comfortable, and hypoallergenic bedding was provided as requested. There are multiple windows which can be opened to keep a comfortable temperature, plus a fan is available. There are adequate accessible outlets. The location is prime to see the city on foot. The staff is amazing! They are extremely friendly and courteous, going above and beyond to be helpful.

Stayed in August 2025

Consider an electric shower as the hot water took a considerable time to reach temeperature, which I completely understand given the origins and layout of the hotel. It was not a deal breaker for us as we were not in a rush to be anywhere and once we knew it required more time to build up temperature we took that into account. Other than that the stay was lovely and relaxing. We had everything we needed like iron and Ironing board, complimentary water each day, tea & coffee with cookies and efficient room refresh service.

Room was a substantial suite with a fabulous large bed, nice bathroom and comfortable lounge area. It was lovely and quiet and had a really nice old world charm and character.

Stayed in August 2025

Nothing

An excellent, large room. Large bathroom with bath and shower. Hotel conveniently situated in the centre of Guildford. Hotel full of charm and character and very polite hotel staff.

Stayed in August 2025

Woken with lots of noise during night, few more extras like enough milk for drinks in room, water takes long time to heat in shower

Nice room, helpful staff

Stayed in August 2025

It was hot, with large windows and a western exposure. There was a non-working air conditioner and we were told that there was no air-conditioning available in the hotel. The hotel is a bit of a warren, with short and long stairs on long hallways leading to rooms.

The location in the center of Guildford. Our room was clean and comfortable. The staff, particularly Suman, were very helpful and pleasant.

Stayed in August 2025

Only 1 chair in room and tv channels not available including bbc1 and itv

Friendly reception staff Bath and shower great with plenty of hot water

Stayed in August 2025

Lovely room, comfortable bed, very spacious

Stayed in August 2025

Only one chair in a room for Two - quite common but always annoying

Great location, nice room with excellent bathroom

Stayed in August 2025

No air con, there was 1 fan in the room but it switched off during the night

Great location for the town

Stayed in July 2025

No parking, but just use local car parks or parking app. Sofa bed was very firm. Could do with a topper.

I love this hotel. So old and charming but also very comfortable. I have always had rooms towards the rear of the property and have not been bothered by street noise. This time we stayed in Emma Sclater (a suite) which was actually 2 rooms with a bathroom between them. Large sofabed in the lounge and a massive comfy super king in the bedroom. Staff are so friendly and helpful.

Stayed in July 2025

Character, location, friendly staff.

Stayed in June 2025

The fire escape map was for the wrong room

Fantastic old fashioned hotel

Stayed in July 2025

Unfortunately the shower head was broken, but they did offer us another room if needed, which was very appreciated. Also if you have heavy luggage, be aware that they have many stairs (without elevator) !

Great location, beautiful room and the staff was very nice and helpful

Stayed in July 2025

Friendly staff. A huge room and comfortable bed. I was expecting some noise due to the location but my room was very quiet.

Stayed in July 2025

The decor was a bit tired and the front rooms are beautiful but windows are single glazed and so you hear the night revellers - so don’t sleep at the front of the building if you’re a light sleeper

Great old building the front bedrooms have lots of features such as 4 poster beds and beamed ceilings.

Stayed in July 2025

My room was by a wooden staircase so I was woken at 6am by someone coming down the stairs.

Central location. Comfortable. Old world charm.

Stayed in July 2025

This may appear pernickety, but for a 4 star hotel, the loo paper is very poor quality.

Very comfortable bed, room and facilities. Friendly, polite and professional staff. Being taken to one's room is, although basic good manners, a very welcome nice touch A very quiet night's sleep. Having stayed in May, too, very consistent with the service.

Stayed in July 2025

The fire alarm malfunctioning and going off at 7.0” am

Comfortable and centrally located ok the High Street.

Stayed in July 2025

Didn't supply me with a payment receipt and have not emailed it despite being assured twice that they would.

Nice big room

Stayed in June 2025

My bedroom only had ceiling shower head. But that’s only a mild inconvenience.

At the heart of Guildford City Center. Lovely building. Lovely staff.

Stayed in June 2025

Being able to get a glass of beer/wine etc. We had assumed there was a bar.

Very spacious and comfortable room. Lovely big bed!

Stayed in June 2025

Small Queensize bed

View of the historic High St

Stayed in June 2025