Booked twin and got double Beds not comfortable Milk not replenished on tea tray during stay

Location, cleanliness, manager

Stayed in August 2025

The bar never had any pink gin haha

Great staff and great location.

Stayed in August 2025

Location

Stayed in August 2025

wi-fi was very poor kept cutting out

Good location easy for ferry terminal and buses and town centre,friendly staff, slightly old fashioned room but clean, decent 3 star hotel

Stayed in August 2025

In tower room of hotel, due to weather was a bit too warm. Had to open windows, but due to music festival, quite noisy from hotel area outside eg picnic tables / sitting area. Only one key was supplied so if one person decides to go to hotel room, the other had to wait until the other came back. Rickety lift.

Ideal location, middle of town centre. Clean and tidy. Good meals, standard hotel meals, with a choice of restaurants even an italian. Dirty linen was taken away and clean towels brought next day.

Stayed in August 2025

Small claustrophobic lift

Good location. Nice bedroom. Comfy bed

Stayed in August 2025

One room booked was no bigger than a broom closet. Quality and choice of drinks in bar could be a lot better, food only okay would not rush to eat there again

Location and hotel staff were great

Stayed in August 2025

The lifts are very old the breakfast is cold

Brilliant location

Stayed in August 2025

No breakfast included in price. The breakfast provided looked ok for 12.95. The furniture/decor could be updated...but is adequate. The friendly and helpful staff is the main reason for the 8 out of 10.

Friendly and helpful staff

Stayed in August 2025

The food wasn't very good, sadly.

Staff were really friendly and welcoming.

Stayed in August 2025

The hotel is tired looking and needs a refurb. Mattress was uncomfortable, but sheets and towels were clean, and I had a good shower. Fine for 1 night.

Central location and reception were very welcoming.

Stayed in August 2025

Bed mattresses didn't match , there was a step between them , resolved by getting a mattresses topper . Some of the staff in the dining room weren't very helpful .

Didn't have breakfast

Stayed in August 2025

Location

Stayed in July 2025

Had breakfast both mornings we were there. Mostly ok although bacon was awful. It was brick hard and wasn't edible.

Stayed in June 2025

All good

Everything, good entertainment at the Faulty Towers wend, and good value

Stayed in July 2025

Very warm room and window wouldn’t open fully, no fans or hairdryer in room.

Really good location in a very nice place, staff were all so helpful.

Stayed in June 2025

Nothing really. The decor is a bit dated but room was spotless

Staff were exceptional. Very helpful and welcoming

Stayed in July 2025

The shaving light in the bathroom wasn't working, but really it didn't bother me very much.

The hotel was clean, staff friendly. The facilities in the room were good.

Stayed in July 2025

The food though perfectly acceptable and edible if it been just slightly better would have made the stay exceptional.

Provided a safe haven on a horrible night. A very enjoyable stay nice staff great location close to ferry great views agreat folk session in the fu action room all in all very enjoyable stay.

Stayed in July 2025

Helpful staff

Stayed in May 2025

Very small room, no hairdryer. A biscuit with tea would be nice.

Location to Ferry. Large towel was helpful.

Stayed in May 2025

All a bit tired looking and rooms need a freshen up..shower a bit grubby and toilet plumbing was noisy when flushed which ment I didn't flush early in morning or late at night so as not to disturb other guests . Carpets throught hotel could do with replacing . Not a particularly bad experience ,but could do better . For just under £100 a night I expect better .

Friendly staff and decent food

Stayed in May 2025

Appears a tad tired in places & would benefit from some investment in upgrading/decoration. Spider webs on ceilings indicate a lack of attention. Shower was hit or miss...becoming cold both mornings, or taking a long time to heat, then go cold. Downstairs bar: having purchased a couple of drinks to sit outside in the excellent weather, I went in to get more only to be shown the bar tenders watch (6pm exactly) & told he couldn't serve as it was...6pm!!! A bit pedantic considering it was 6pm on the dot (on his watch). Flexibility & common sense is required here! A very old building that's now showing its age & lack of investment. Pity, because it's ideally positioned - though free parking in the adjacent public car park is a lottery & very limited.

Breakfast was okay but I/we've experienced better in other independent and national chain hotels. Dinner likewise. Staff were excellent. Very friendly & helpful.

Stayed in May 2025

Location is really good, right in the heart of Dunoon. We had dinner in the restaurant and everyone’s meals were nice. Room was clean and quite big. Nice outdoor seated area to have drinks/food. Staff were all friendly. Only negative was it took ages to be served in the restaurant, waited about 30mins from when we ordered our drinks and food was about 45 minutes. Overall we enjoyed our stay and I think with a few small changes it could be a really nice well run hotel

Stayed in May 2025