The Pond House Station Road, Pluckley, Ashford, TN27 0QX, United Kingdom
#1 of 6 B&Bs and inns in Ashford
Guests' ChoiceBased on 55 B&B reviews
9.6Cleanliness
9.8
Comfort
9.7
Location
9.5
Facilities
9.8
Staff
10.0
Value for money
9.8
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: August 1, 2025
Kathryn
United KingdomN/a
Lovely property - ideal for our stay during a local music summer school.
Stayed in July 2025
Reviewed: July 19, 2025
Alice
United KingdomNothing, it perfectly suited our needs
Fantastic location, so clean and a lovely welcome
Stayed in July 2025
Reviewed: June 11, 2025
Linda
United KingdomLovely, peaceful location. We were welcomed by the owner who showed us the apartment and the outside terrace by the pond. The kitchen was well stocked for breakfast (so thoughtful!) and the living/bedroom space very comfortable! Loved the advice on local pubs too.
Stayed in June 2025
Reviewed: May 12, 2025
Tunderlust
ItalyThe quiet of the place, the cleanliness, the hospitality and the availability are the strong points of the house. We recommend this lodge to everyone to visit Kent
Stayed in May 2025
Reviewed: May 5, 2025
Becky
United KingdomThe only thing that could be improved upon is having some black out curtains on the window opposite the bed.
An absolutely gorgeous location with views of a stunning pond (and a heron every morning!). The lodge was everything you could need - clean, comfortable and well equipped. Our hosts were so warm and welcoming and we loved the treats left for us in the kitchen. Hope to come back again.
Stayed in April 2025
Reviewed: January 28, 2025
Matthew
United KingdomWonderful accommodation really comfortable and relaxing very close to the heart of the village and an ideal place for exploring the surrounding area
Stayed in January 2025
Reviewed: November 27, 2024
Caroline
United KingdomNothing - everything was fine
A very cosy apartment in a lovely quiet location with very welcoming hosts. Generous range of breakfast options supplied.
Stayed in November 2024
Reviewed: November 12, 2024
Keizo
JapanThe name of Bamboo Lodge is not yet so popular to the residents there, except for Google system, and so it was found when asked them at several places there in search. "The Pond House", as listed at the name-plate seems more popular.
We enjoyed self-catering breakfast with selecting stocked items, freely with our own schedule, this is good and nice experiance in spacy and nice separate lodge! Richard and the wife are very kind at our enquiries and Richard solved our difficulties to start up of the navigation sytem (Tom-Tom?) installed in French Peugeot Car from very beggining. The system is completely different and we have never experinced in Japan!! Thanks to Richard's help, its made quite change to our trip to quite enjyable one!
Stayed in November 2024
Reviewed: November 7, 2024
Anam
United KingdomNothing
Very Clean, lovely breakfast ingredients left out, organic too!
Stayed in November 2024
Reviewed: October 21, 2024
Alberto
United KingdomNothing
Lovely apartment, very clean and comfortable with a lot of space. Great breakfast selection and very helpful hosts. Highly reccomended.
Stayed in October 2024
Reviewed: July 8, 2024
Victoria
United KingdomNothing, just a gorgeous place
Really beautiful property and location. Everything was spotless and really comfortable.
Stayed in July 2024
Reviewed: June 25, 2024
Mark
AustraliaNeat, clean, bright and great facilities.
Stayed in June 2024
Reviewed: May 10, 2024
Steven
United KingdomNothing to add here.
So peaceful here and a great location to explore Kent. The little lodge is modern, chic and tasteful in a studio style. Don't buy any breakfast as ample is provided as is milk. Richard and Nathalie are attentive, friendly but also discreet hosts. The bed is very comfortable and the bathroom is beautiful.
Stayed in May 2024
Reviewed: April 1, 2024
Cooper
United KingdomNothing, it exceeded all expectations.
The location was beautiful and peaceful, it was great to have the bench by the pond to sit on. The accommodation was perfect, couldn't have asked for more. Everything was excellent quality, the bed was so comfortable, the shower was lovely, the log burner was a fantastic, the kitchen was well equipped. We had an amazing stay and can't wait to return, we have found our new happy place!
Stayed in March 2024
Reviewed: March 15, 2024
Caroline
United KingdomOur personal preference is for a slightly firmer mattress but otherwise it suited us perfectly
Beautiful location, very welcoming host. Superb breakfast selection and very generous provision.
Stayed in March 2024
Reviewed: January 9, 2024
Hannah
United KingdomNothing I didn't like.
Great property, really comfortable with lots of space. The breakfast selection is huge and the hosts are available when needed.
Stayed in December 2023
Reviewed: December 26, 2023
Ben
BelgiumAll perfect
All and even more was available.. All kinds of breakfast and a fridge with all that was needed
Stayed in December 2023
Reviewed: December 6, 2023
Hannah
United KingdomNothing
Great apartment. Comfy and cosy, just what I need after work. The selection of food and drinks for breakfast is amazing!
Stayed in December 2023
Reviewed: November 12, 2023
Hannah
United KingdomThere was nothing to dislike about the property. The only thing that may improve it would be a sign to the actual location off the main road as this was a bit confusing when first arriving at the property.
The location was peaceful and the breakfast selection was outstanding! Definitely a place I would stay again, great value for money. The hosts were really friendly and talked through everything on my arrival. They were easy to get hold of when I needed to and friendly throughout the whole stay.
Stayed in November 2023
Reviewed: October 25, 2023
Mark
AustraliaLoved staying in a place that we could get to everywhere we wanted from in our rental car in the south east. Then the blessing of the quiet well catered space.
Stayed in October 2023
Reviewed: October 19, 2023
Bruce
New ZealandSecluded and private - lovely setting Friendly and helpful Host
Stayed in October 2023
Reviewed: September 17, 2023
Rosemary
United KingdomThat you had to go upstairs with the food to breakfast etc. It would be nice to have a small table to put wash bags on
Clean.. Bed was comfortable crisp sheets. Nice bit shower
Stayed in September 2023
Reviewed: September 11, 2023
Sarah
United Kingdomeverything
Stayed in September 2023
Reviewed: August 18, 2023
Hilary
United KingdomCare is needed when rising from the bed, because of the sloping ceiling. The bathroom mirror is a bit too high for those of small stature - a full length mirror would be useful!
Lots of choice provided for breakfast, very comfortable bed in beautiful apartment with fine view of the bamboo lake, and resident heron! Very tranquil.
Stayed in August 2023
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content