Reviews of The Cranleigh Boutique 4 stars
Kendal Road, Bowness-on-Windermere, LA23 3EW, United Kingdom
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe property was very central and close to all amenities. All areas of the hotel were very clean and well looked after. The cooked breakfast menu was excellent but the continental breakfast was limited.
The rooms were not air conditioned and the weather was exceptionally hot and fan in room food little too cool to down. Also leaving the windows open meant hearing the noise of the passing traffic.
Thank you for your review, we are happy that you found the hotel clean and you enjoyed your cooked breakfast, we are sorry that you thought the continental was limited, we will take that onboard. With the Cranleigh being old, we do not have air conditioning, but as you stated we do provide fans, we are sorry that this did not help in the hot weather, which we don't have very often in the Lakes, so you were very lucky. We hope to welcome you back in the future, The Cranleigh Team.
Thank you for your review, we are happy that you found the hotel clean and you enjoyed your cooked breakfast, we are sorry that you thought the continental was limited, we will take that onboard. With the Cranleigh being old, we do not have… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe location is very good. Enjoyed the style of the suite we had (Seduction suite). Breakfast was good and the staff were nice.
The bathroom / toilet has glass windows and a glass door therefore you can see in it. Not what you want when going to the bathroom. The heat in the room was overwhelming and far too hot. The room needs either permanent AC or a portable AC unit. The room also had dead flies all over the dressing table. Very expensive for what it is.
Thank you for your review, we are happy to hear you enjoyed the style of suite that you booked. The bathroom door and window in the suite are frosted glass not clear. We are sorry you felt the room was far too hot, we do provide fans in all bedrooms, to help with the days where we have hot weather, which are few and far between. Apologies regarding the flies, but if you had let us know during your stay, we could have has the room recleaned for you. Once again, thank you for your review, The Cranleigh Team
Thank you for your review, we are happy to hear you enjoyed the style of suite that you booked. The bathroom door and window in the suite are frosted glass not clear. We are sorry you felt the room was far too hot, we do provide fans in all… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewStaff were so helpful & professional
Not staying longer
Thank you for your review, we are happy to see that you enjoyed your stay with us at the Cranleigh, and you found the staff helpful & professional. We look forward to welcoming you back to the Cranleigh in the future. The Cranleigh Team
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBreakfast had a good selection with friendly staff serving. Room was comfortable but small and overlooked a noisy road. Ear plugs were provided in the room.
Car parking is charged on arrival if you book through a third party travel site which wasn’t clear when we booked.
Thank you for your review, we are happy to hear you enjoyed your breakfast, we are sorry to hear you found the room small and noisy. We do advertise on Booking.com that there is a £10.00 charge for parking, per stay, we are sorry to hear you thought this was unclear. We hope to see you again soon. The Cranleigh team
Thank you for your review, we are happy to hear you enjoyed your breakfast, we are sorry to hear you found the room small and noisy. We do advertise on Booking.com that there is a £10.00 charge for parking, per stay, we are sorry to hear yo… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewNothing really stood out for me
Being out of the main building. Also very dark in appearance
Thank you for your review, we are sorry to hear that you were not happy about not being in the main building, and you found the appearance dark, as there are no additional comments on why, we are unable to answer any issues.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewWe arrived to a very warm welcome. Managed to park right outside the door. Hotel is in a great location. Breakfasts were lovely especially the waffles and all staff we met were warm, friendly and incredibly helpful.
Not sure if we just had noisy neighbours or if the walls were a little thin but we could hear them talking, heard their TV over ours and heard their snoring at night.
Thank you for your kind review, we are happy to hear that you found our staff warm & friendly, and you enjoyed the Cranleigh breakfast, especially the waffles, these are always popular. We are sorry to hear you encountered noisy neighbour's, we hope that has not put you off staying with us again in the future. The Cranleigh Team.
Thank you for your kind review, we are happy to hear that you found our staff warm & friendly, and you enjoyed the Cranleigh breakfast, especially the waffles, these are always popular. We are sorry to hear you encountered noisy neighb… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewVery good 👍
Was all good 👍
Thank you for your review, we are happy to hear that you enjoyed your stay with us at The Cranleigh, we hope to welcome you back to the hotel in the near future. The Cranleigh Team
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewLocation was good, decor, breakfast Discount at sister venues.
Paying extra for parking on top of the room price. No Storage in room. Main door left open until 10pm, didn’t feel like security was taken seriously. Superior Room ( very small compared to others)
Thank you for taking the time to write a review, we are happy to see that you enjoyed the discounts at our sister venues, the location and our decor. Regarding the charge for parking, this is advertised on all 3rd party sites as £10.00 per stay. The Main door is open until 10pm, as reception are there until that time, so there is no lack of security and we do take security issues seriously. All of our rooms can be viewed on the website, where you can see the room sizes. Once again thank you for your review.
Thank you for taking the time to write a review, we are happy to see that you enjoyed the discounts at our sister venues, the location and our decor. Regarding the charge for parking, this is advertised on all 3rd party sites as £10.00 per… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in March 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewWe’ve stayed here before and previously found it to be good value for money, which is why we chose to return. However, this time our experience was disappointing in a few areas. The lady at reception was not welcoming and came across as unaccommodating, particularly when we questioned the unexpected parking fee. We were unaware that parking charges had been introduced, and it would have been helpful to have this clearly communicated in advance. Additionally, we came for a relaxing break, so we were a bit surprised to be asked to select a specific time for breakfast, which added an element of scheduling we weren’t expecting during what was meant to be a laid-back stay.
Thank you for your review, we are sorry to hear you were disappointed in your stay. Regarding the charge for carparking, this is clear on booking.com website that there is a £10.00 charger per stay, we are sorry that you missed this when making your booking. The reason behind asking for a time for breakfast is to make a smoother service, so you are not having to wait for your breakfast if everyone comes down at once, as you have left your review anonymously we cannot see the last time you stayed with us, as we have been asking for times for about 3 years now, and the feedback has been positive, as you can pick a time that suits you. Once again thank you for your feedback. The Cranleigh Team
Thank you for your review, we are sorry to hear you were disappointed in your stay. Regarding the charge for carparking, this is clear on booking.com website that there is a £10.00 charger per stay, we are sorry that you missed this when ma… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewNot too much to be honest. Location was lush that’s it.
The room Room 13 was very disappointing small and Dingy, really not worth the money for what it is Apparently that was the superior King ( How on earth ) It’s very basic May as well stayed in a travel lodge for half the price Very disappointed Staff on front desk very abrupt and found rude when pre phoned a few days beforehand.
Thank you for your review, we are sad to hear that you were disappointed in the hotel, as you can see from all other reviews we do pride ourselves on our customer service, we apologies if we fell short on this occasion. All of our rooms are individually decorated, and of different sizes, which can be seen on our website. The Cranleigh Team
Thank you for your review, we are sad to hear that you were disappointed in the hotel, as you can see from all other reviews we do pride ourselves on our customer service, we apologies if we fell short on this occasion. All of our rooms are… Show more
Reviewed: 1 April 2025 · Stayed in January 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewLocation was very good
Disappointed that a member of staff (hotel manager apparently)barged in our room without knocking for no reason at all i was partly naked and when I asked why at reception i was given a feeble excuse of checking guest numbers no apologies at all very disappointing especially when it's such a nice hotel and location I would of been happy with a genuine reason especially when she's the hotel manager and should know the room was occupied for 2 nights
Dear guest, Thank you very much for bringging this to our attention! I am really sorry about the intrusion in your room.Checking with the reception team they did apologise to you and explain that the housekeeping manager(head hk) was not intentionally going into your room.We do randomly checking stay overs to make sure our team are servicing the rooms properly.Maybe for the future please use the "do not disturb" sign, avoiding staff going into your room.Again I do belive that my team was very apologetic to you and not just once! We hope you will reconsider choosing us again in the future! Kind regards
Dear guest, Thank you very much for bringging this to our attention! I am really sorry about the intrusion in your room.Checking with the reception team they did apologise to you and explain that the housekeeping manager(head hk) was not i… Show more
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 20 February 2025 · Stayed in January 2025
Verified reviewReviewed: 5 February 2025 · Stayed in February 2025
Verified reviewGreat location. Cosy. Excellent staff. Great breakfast
Thank you for your review, we are happy to hear that enjoyed your stay with us at The Cranleigh, thank you for mentioning our excellent staff and our great breakfast. We look forward to welcoming you back to the hotel in the future. The Cranleigh Team
Thank you for your review, we are happy to hear that enjoyed your stay with us at The Cranleigh, thank you for mentioning our excellent staff and our great breakfast. We look forward to welcoming you back to the hotel in the future. The Cra… Show more
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewIt was located in an idea place to go exploring,
We had to pay a day charge for parking which at the price of the room I think is a little much
Thank you for your review, we are happy to see that you enjoyed your stay with us at The Cranleigh. We charge £10.00 per stay for parking, which we feel is a reasonable charge, as the public carparks are over £15.00 per day. We look forward to welcoming you back to the Cranleigh in the future. The Cranleigh Team
Thank you for your review, we are happy to see that you enjoyed your stay with us at The Cranleigh. We charge £10.00 per stay for parking, which we feel is a reasonable charge, as the public carparks are over £15.00 per day. We look forwar… Show more
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewLocation, breakfast was great. Staff were nice and helpful.
Room was noisy. Could hear the room above.
Thank you for your review, we are happy to hear that you enjoyed your Breakfast with us and that you found our staff nice and helpful. We are sorry to hear that you found the room noisy. We hope to welcome you back to the Cranleigh in the future, The Cranleigh team
Thank you for your review, we are happy to hear that you enjoyed your Breakfast with us and that you found our staff nice and helpful. We are sorry to hear that you found the room noisy. We hope to welcome you back to the Cranleigh in the f… Show more