7.3

Reviews of The Cwtch B and B Chepstow

12 Albion Square, Chepstow, Chepstow, NP16 5DA, United Kingdom

  • Jane

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    Nice room . Ok if you’re short . Good kitchen facility if you needed it . Tea and coffee .

    Under the eves my partner is tall so not so good at ducking .

  • 7.0 Good
    Catherine

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review
  • David

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review
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  • Norman

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    Bed was soft, good location.

    The smell in communal areas and amount of cobwebs and dust in the bedrooms. No curtains for skylight.

  • 7.0 Good
    David

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review

    Comfortable bed central location

    No breakfast

  • Mike

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    The property is central within Chepstow and a short walk from a large car park. Check-in instructions were clear and delivered in good time. The fan in the room was useful, especially as the only windows were skylights and our request for additional loo paper was very quickly answered.

    Whilst we had been warned about 'some noise' due to the property's central location that did not prepare us for the next door disco that went on well past 1 a.m. There are earplugs at the property but these are useless as a defence against heavy bass. The toilet was not fixed firmly to the floor, and the shower door was difficult to position so as not to allow water to escape. The bathroom door made a loud creak as it was closed, guaranteeing that you'd disturb your partner if going to the loo in the night. On top of that I banged my head at least 4 times on the sloping roof which I found very intrusive (and I'm < 6 feet tall). It does seem strange to call it a BnB when it doesn't do breakfast but the facilities for preparing your own did look OK. We preferred to walk down to the 'spoons.

    Property response:

    Thank you for your review. The central location in the Town means that there is noise - we are waiting on a review of the Licence from the Council! I’m not sure why you banged your head as no one has raised this? I’ll check out the bathroom door and put some WD40 on if need be. There is a fully fitted kitchen and an M&S 1 minute away for you to make your breakfast if you want it? Or numerous cafes in the town.

    Thank you for your review. The central location in the Town means that there is noise - we are waiting on a review of the Licence from the Council! I’m not sure why you banged your head as no one has raised this? I’ll check out the bathr… Show more

    The Cwtch B and B Chepstow
    18 August 2025
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  • Lisa

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    Location was very central, bathroom was a very good size.

    Bedroom was a bit tight on space for 2 people. It’s called a b&b but actually it’s self catering with a shared kitchen area. There are stairs to enter the property, which is on the first floor, fine for us but others may like to know.

  • Ashley

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review
  • Carolan

    Reviewed: 13 August 2025 · Stayed in August 2025

    Verified review
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  • Kevin

    Reviewed: 12 August 2025 · Stayed in August 2025

    Verified review
  • Michael

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review
  • Lewis

    Reviewed: 11 August 2025 · Stayed in July 2025

    Verified review
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  • Feryuz

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review

    Easy to access. Everything worked. Neat and tidy. Lovely hosts. Convenient common area.

    The bed was quite narrow

  • Anonymous

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review
    Property response:

    Thank you so much for taking the time to leave a lovely review, it’s much appreciated, thanks, Mel

    The Cwtch B and B Chepstow
    10 August 2025
  • Carolan

    Reviewed: 9 August 2025 · Stayed in August 2025

    Verified review

    Clean value for money location

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  • Ian

    Reviewed: 9 August 2025 · Stayed in August 2025

    Verified review

    We ended up not staying the night as .y wife's health problem played up.so had to return home

    To be honest the bed was a bit soft for my wife

  • Paul

    Reviewed: 8 August 2025 · Stayed in August 2025

    Verified review

    Very convenient and clean.

    The skylight in bedroom let in too much early morning sunlight

    Property response:

    Hi Paul, thank you for your review- we have now installed the blinds in all of the rooms this week. Thanks, Mel

    The Cwtch B and B Chepstow
    8 August 2025
  • 7.0 Good
    Anthony

    Reviewed: 8 August 2025 · Stayed in August 2025

    Verified review
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  • Jayne

    Reviewed: 6 August 2025 · Stayed in August 2025

    Verified review

    Handy location.

    There was loud music playing from the moment we arrived until 1am, was really difficult to close the skylight and the door. The shower was really hard to regulate the temperature it was either scalding or freezing. Hardly got any sleep at all!

    Property response:

    Hi, you say handy location but then give 2.5 score - it is the Town Centre so it will be noisy on the weekend. I have reported the comments to the Council regarding noise. A score of 1 I feel is very unfair - how can I get all 10’s from Ingrid and then a 1 from you? The cleanliness, comfort and facilities are a 10 and I don’t know how you can score it any differently? No one else has ever said there is a problem with the shower temperature so I can only assume that it was “operator error”. I am not sure what problem you had with the door? There is a handle in the common parts to reach the windows to open & close?

    Hi, you say handy location but then give 2.5 score - it is the Town Centre so it will be noisy on the weekend. I have reported the comments to the Council regarding noise. A score of 1 I feel is very unfair - how can I get all 10’s from I… Show more

    The Cwtch B and B Chepstow
    6 August 2025
  • Mark

    Reviewed: 5 August 2025 · Stayed in August 2025

    Verified review

    Small but perfectly formed

    Said it would be a bit noisy but the Ibiza party at the adjacent King's Head started at 1pm and finished at 1am with music blasting. Couldn't beat them so joined them ;)

    Property response:

    Hi Mark, thank you for your comments and I’m very pleased you enjoyed your stay. Thanks, Mel

    The Cwtch B and B Chepstow
    6 August 2025
  • Ingrid

    Reviewed: 5 August 2025 · Stayed in July 2025

    Verified review

    Nice and clean

    Property response:

    Hi Ingrid, thank you for taking the time to write your review which is much appreciated. My family and I clean the place ourselves to ensure the high standard. Thanks, Mel

    The Cwtch B and B Chepstow
    5 August 2025
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  • Melanie

    Reviewed: 4 August 2025 · Stayed in August 2025

    Verified review

    The Cwtch B & B is located right in the middle of Chepstow, the directions given by the host a few days before our arrival made it easy to find. The rooms are basic but, clean and the bed was comfortable. There is a fully equipped kitchen and communal seating should you need it. Despite the noise I'd stay here again.

    Be aware the bedrooms back onto the neighbouring pub. We stayed on a Friday and Saturday night. There is a fair amount of noise generated from said pub, which hosted an Ibiza style party on the Saturday from one 1pm to 1am. With music booming all day long. That said we slept really well probably due to a long journey from Scotland on the Friday and having being at a party ourselves on the Saturday.

    Property response:

    Hi Melanie, thank you for your honest review. In terms of the noise from the pub, being in the Town Centre, you would expect this to a degree - Environmental Health from the Council have however been in touch with me regarding this point and I have relayed the views expressed by guests. I am pleased this would not deter you from staying again. Thanks, Mel

    Hi Melanie, thank you for your honest review. In terms of the noise from the pub, being in the Town Centre, you would expect this to a degree - Environmental Health from the Council have however been in touch with me regarding this point … Show more

    The Cwtch B and B Chepstow
    5 August 2025
  • Anonymous

    Reviewed: 3 August 2025 · Stayed in August 2025

    Verified review

    The rooms were clean and comfortable. It's in a great location and the instructions for getting the keys were clear and easy to follow. The communal areas were clean and spacious.

    The sky lights in room 5 needed blinds. We used towels to block the light but that meant the windows weren't closed tight which made the music from the pub next door louder. The extractor for the fish and chip shop is very loud in room 4.

    Property response:

    Hi, thank you for your review I have purchased blinds for all rooms but they have not yet been fitted so apologies. The shop closes at 9 when the fan stops completely so I hope that didn’t disturb you too much. Thanks, Mel

    The Cwtch B and B Chepstow
    4 August 2025
  • Adam

    Reviewed: 30 July 2025 · Stayed in July 2025

    Verified review

    Clean and new

    Next to a pub with thumping music till 2am. Got 4 hours sleep before setting off on the Offa's Dyke Trail - not ideal. If any of the other rooms in the proper lets their door shut on its own it makes a huge noise.

    Property response:

    Hi Adam, the location in the Town Centre does mean that it can be noisy on the weekends. The licenses are limited however so I will check this with the local Council. As you will see from the Welcome Message I sent to you, I do tell Guests we have 5 rooms and I ask everyone to be respectful to other Guests staying at the property - I cannot control Guests behaviour. The doors being Fire Doors and therefore heavy is a requirement of Building Regulations for Your safety. Thank you for your kind comments regarding cleanliness, facilities and comfort. Thanks, Mel

    Hi Adam, the location in the Town Centre does mean that it can be noisy on the weekends. The licenses are limited however so I will check this with the local Council. As you will see from the Welcome Message I sent to you, I do tell Guests… Show more

    The Cwtch B and B Chepstow
    31 July 2025
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