Hodnocení – The Dilly 5 hvězdiček

Dear Michaela, Thank you for your feedback and for acknowledging our location and the free room upgrade during your stay. We are pleased that these aspects met your expectations. However, we sincerely apologize for the cleanliness issues and the overall condition of the hotel that you experienced. We regret that the breakfast and dining experience also did not meet your expectations. Your comments will be shared with our housekeeping and F&B teams to ensure immediate improvements are made in these areas. We truly appreciate your honest feedback and hope to have the chance to welcome you back in the future to provide a much better experience. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Michaela, Thank you for your feedback and for acknowledging our location and the free room upgrade during your stay. We are pleased that these aspects met your expectations. However, we sincerely apologize for the cleanliness issues … Zobrazit více

Dear Anna-Marie, Thank you for sharing your feedback about your recent stay at The Dilly Hotel. We appreciate your comments on our hotel's location and the entrance aesthetics; however, it is clear from your experience that we fell short in other significant areas. We are disappointed to learn about your dissatisfaction with our breakfast service. The issues you've mentioned with the shortage of utensils, the malfunctioning coffee machine, and the limited selection are concerning, and we're taking immediate steps to address these. We are also reviewing our staffing levels during breakfast hours to ensure prompt and efficient service. Regarding your comments about the room, we understand your disappointment with the view being obscured and the condition of the bathroom and windows. Please know that we are in the process of planning a refurbishment at the end of this year as part of our ongoing commitment to enhancing our facilities and guest experience. Your point about the reception service is also noted. We aim to provide swift and attentive service, and it is clear we need to improve our efficiency in this area. Please accept our sincere apologies for not meeting the standards expected of a 5-star hotel. We are grateful for your feedback as it is crucial in helping us improve. We hope to have the opportunity to welcome you back in the future to experience the improvements we are committed to making. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Anna-Marie, Thank you for sharing your feedback about your recent stay at The Dilly Hotel. We appreciate your comments on our hotel's location and the entrance aesthetics; however, it is clear from your experience that we fell sho… Zobrazit více

Dear Monika, We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It is heartening to know that our strategically central location, proximate to a myriad of London's attractions, contributed positively to your experience. I am pleased to share with you that The Dilly Hotel, being a distinguished part of the Leonardo Chain, has exciting refurbishment plans on the horizon, set to commence in the upcoming year. These enhancements will undoubtedly allow us to present an improved array of products and facilities for our valued guests such as yourself. It would be our pleasure to extend a warm welcome to you once again, and we look forward to being your home in the heart of London in the near future. Yours sincerely, Carolina Ferreira Guest Relations Executive

Dear Monika, We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It is heartening to know that our strategically central location, proximate to a myriad of London's attracti… Zobrazit více

Dear Petra, Thank you for taking the time to share your feedback about your recent stay at the Dilly Hotel. We're thrilled to hear that you found our central location excellent. I am delighted to share with you some exciting news. The Dilly Hotel, proudly owned by the esteemed Leonardo Hotel Chains, has ambitious refurbishment plans in the pipeline. These plans are set to start next year, and we couldn't be more thrilled. This endeavour is aimed at enhancing our offerings and facilities, ensuring that we can provide an even more exceptional experience to our valued guests. We're truly looking forward to the positive transformations ahead, all with the goal of making your future visits with us even more enjoyable and memorable. Thank you for choosing to stay with us, and we look forward to the possibility of welcoming you back in the future. Your comfort and satisfaction remain our top priorities, and we are committed to continually elevating your experience at The Dilly Hotel. Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Petra, Thank you for taking the time to share your feedback about your recent stay at the Dilly Hotel. We're thrilled to hear that you found our central location excellent. I am delighted to share with you some exciting news. T… Zobrazit více

Dear Jana, Thank you so much for your kind words – we're thrilled to have been able to provide you with such a wonderful stay. We pride ourselves on delivering excellent customer service and are glad that this was evident during your time with us. We hope to welcome you back again soon. Warm wishes, Tommy - Guest Relations Executive

Dear Jana, Thank you so much for your kind words – we're thrilled to have been able to provide you with such a wonderful stay. We pride ourselves on delivering excellent customer service and are glad that this was evident during your t… Zobrazit více