Reviews of Esplanade Hotel 4 stars

Close to beach and handy to some local restaurants. Breakfast was great

Parking was tight but manageable

Everything

I was wrongly charged for drinks then I have to wait 3_5 days for refund and I have to pay again for the drinks at correct price. My holding deposit also has not been returned to my bank account.

Brilliant location, right on the sea front! Room was huge for family of 4. Lovely indoor and outdoor play areas for the kids. Really good breakfast!!

Parking was a nightmare. We parked at the hotel - it said ‘reserved’ assuming for guests. We were wrong, we had to pre book parking, therefore needed to move the car and with 3 and 5 yr old this was far from ideal. Whilst the room was spacious the bathroom was poor - cold tap took a good few minutes to run cold, there was very little shower pressure. Could do with an upgrade.

Nice staff. Good breakfast. Pool. Cinema.

Our room was near a noisy air conditioning unit and view wasn't the best. For size of hotel no guaranteed parking space. Pool was a bit cold until climatized to water.

The view and the food.

We don’t like that we had to pay an additional £65 for the dog when we had booked it because it was a dog friendly hotel. Slow service on reception and for a £365 stay for one night the bar wasn’t clean and the reception weren’t overly helpful or friendly.

View was good from the room

Rooms were not clean , there were hair strands on my bed and even in bathroom . The carpet was very worn out . It cost me 250 pounds per night except for the view it was a waste of money . I was very unhappy with the stay expected a clean room . Completely spoiled my mood

Location and friendly staff

There was no service in the lobby to order food or a drink

Absolutely brilliant holiday. Staff were super friendly and exceptional service. Room was lovely, clean and relaxing. Went for my partners 40th and he was very looked after. Kids loved all the activities and facilities.

Only very minor things: - you need to reserve parking, there was no information about this on the booking.com website. Roadside parking is incredibly limited and tricky to find a spot. Advanced notice of this would be much better for the hotel guests. - more vegan & veggie options. Particularly for my children with additional diary allergies. Only vegan kids option was tomato pasta. Perhaps a plant based burger or vegan pizza? And some plant based butter portions with the breakfast. I could only eat one thing from the main dinner menu too, we would have eaten a second night if there was more variety.

The room was tiny, had may problems with the bath, the bed was two singles pushed together and when lying in the bed you could feel them whilst lying in the middle.

Everything

Location, staff and facilities like pool, cinema, kids area etc were excellent.

The room was very noisy and it was hard to sleep due to a lot of noise from the room above. Even them walking around created all sorts of creaks and noises.

The views are amazing from the rooms and the restaurant/reception area. It's across the road from the best beach in Cornwall. The food is fantastic as always. The staff are incredibly friendly and accommodating. The whole place is spotlessly clean and smells lovely! It's our 4th holiday to Newquay from Kent and we stay here every time with our son since he was 3, he's now nearly 6 and still loves the hotel so much. Claudia is his most favorite person and one of the reasons he begs us to stay at the same hotel every time. It's our number one choice for summer or even Christmas as it's beautiful! Will always be coming back every year! Thank you esplanade staff!

Nothing to not like

Close to the beach

Poor customer service and unhygienic bathroom

Not to spacious though but otherwise ok.

Everything was Ok.

This is, in my opinion, the best hotel in Cornwall. Beautiful views over the whole of Fistral. The only downside for me, was a lot of bratty kids, very loud. However I know this isn't the hotels fault or anyone's fault for that matter. So if I came again I would go to their sister hotel, which is adult only, next door. The staff were just above and beyond with absolutely everything. My nan unfortunately had a fall at the beach in the sea, and local taxis wouldn't take us back to the hotel because we were wet and sandy. We called the hotel and they got a car to us in less than 5 minutes. They got us a drink when we arrived back at the hotel. The food was delicious. Breakfast was amazing. I had the eggs royale, which was one of the nicest I've ever had. And my nan said the buffet was perfect. And the croissants were divine! The views from the breakfast room were spectacular over the whole of the beach. We couldn't have had nicer staff. Everyone was always happy to chat to you, ask you what you were doing. They kept our bags for us after we'd checked out, and wanted to go to the beach for a bit before heading back. Called numerous taxis for us. Really just amazing. Will definitely be back again. Thank you Esplanade

There wasn’t really anything to be honest. Everything was perfect.

Good food and friendly staff

Malfunctioning room lock and they messed the bill up

Excellent place for family holidays, perfect location, great food, very helpful staff.