Reviews of The Fernhurst by Greene King Inns 3 stars
466 Bolton Road, Blackburn, BB2 4JP, United Kingdom
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation, closest hotel to family whom we were visiting. The cost was good. Handy with pub next door.
The room could do with a good clean, especially the bathroom. Also all hotel is due a lick of paint. The bathroom could do with a refit, it's very small, walk in shower would improve things.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe staff was amazing and polite
I woke up with bites all over my body feom the bed and rotten wood
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThere was a pub next to us so not far for a meal
The place was nasty 🤢 black around the taps in the bath and shower , mattresses was so disgusting we slept on the floor we caught bed bugs on us , did tell staff but nothing
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewFriendly staff
Not clean the room I’m even had a dirty towel hung on the back of the bathroom door. The room was in disrepair especially the bathroom
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewI liked how it was super handy with the Greene King App if it was either for room service or to order at the restaurant.
I didn’t like being woke up out of my sleep at 3am due to rowdy drunk couples heading back to their rooms. But what can you do about that.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe reason I chose this hotel was its location. Within a five-minute walk, there are convenience stores, supermarkets, and fast-food shops, and I thought it was also a great point that there is a restaurant right next to the hotel. In addition, there was a bus stop just in front of the hotel, so the transportation was very convenient as well. The staff were kind and considerate.
The Wi-Fi was frequently disconnected. Also, depending on how you use the shower, you need to be careful to prevent water from leaking out through the shower curtain.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThere was not much to like. Staff were very nice.
The state of the mattresses, I saw more than one room. Not one mattress was fit for purpose. Over used, and too much blood and urine soaked into them all. Absolutely disgusting. Management or staff I'm sure would not sleep on them. So why have people pay to do so?
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was amazing, the staff were amazing and the room was lovley.
Could have done with another plug socket that’s about it.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewthe staff where very friendly and very welcoming
I stayed in room 6 and the bathroom was in need of a refurbishment, the silicone around the bath was black and the extractor was hanging off the wall. All in all the bathroom was very tired and in need of a refurb
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe location
Atrocious housekeeping, no sink plug, half a toilet roll only, mouldy tiles in bathroom ,window glass broken net curtains not ironed, pillows badly stained,floor not hoovered , lamp not working OMG
Thank you Christine for your feedback. We take issues like these very seriously and we will be looking into this immediately to remedy these. You should have not have had to stay in the rooms if they were in this state. I would like to apologise for the experience you had whilst you were here.
Thank you Christine for your feedback. We take issues like these very seriously and we will be looking into this immediately to remedy these. You should have not have had to stay in the rooms if they were in this state. I would like to apol… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe staff were very helpful, great parking facilities, great shower.
The extractor fan in the bathroom was on constantly.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe location is perfect for tge football ground
Kettle in room did not work
Afternoon Ward, Thank you for your time and consideration here. Made note of your room and if any other issues please do let us know and contact us, but glad you have overall enjoyed your stay and hope to see you again. Thanks Rob Hotel manager
Afternoon Ward, Thank you for your time and consideration here. Made note of your room and if any other issues please do let us know and contact us, but glad you have overall enjoyed your stay and hope to see you again. Thanks Rob Hotel man… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewstaff friendly
bed abit worn ,but ok for price
Afternoon Gordon, Thanks for your feedback, much appreciated, do apologise that the bed were worn it seems, but I personally made note of this issue and hope to see again soon. Thanks Rob Hotel manager
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLarge room.comfy bed.
App for drinks to room not working. Analogue TV. Shabby bathroom
Afternoon Emma, We do apologise about our pub/restaurant App that was not working and have sent this across to the relevant team for you, as if stayed on football day/large event, this may not work due to an event that was on during the day, this is being looked at by our further management as what we can do as a team from hotel/pub to make more of an experience for those who may need more of an assistance. Thanks for your in-detail feedback and glad you had a good night sleep. Kind Regards, Rob Hotel manager
Afternoon Emma, We do apologise about our pub/restaurant App that was not working and have sent this across to the relevant team for you, as if stayed on football day/large event, this may not work due to an event that was on during… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewevery think the room was very nice had every think we needed and breakfast very good menu to pick from
there was nothing we did,nt like
Thank you for your amazing feedback, happy that this was a great experience and hope to see you again soon. Regards, Rob Hotel manager
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewGood breakfast.
I had a query prior to arrival and there is no direct phone number only Greene King booking service which is only open office hours. The shower gel dispenser was empty.
Afternoon Julia, We apologise that during this time that no one was on reception or accessible, on reception we have a number that is our out of hours number and additionally staff are situated in the pub that can/could of assisted you. We apologise for the shower gel, was this noted with any members of staff, so they could replenish this for you? Thanks Rob Hotel manager
Afternoon Julia, We apologise that during this time that no one was on reception or accessible, on reception we have a number that is our out of hours number and additionally staff are situated in the pub that can/could of assisted you.… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewIn a good location for what we needed.
The bathroom was a little dirty which was a bit of a shame because the room was nice otherwise.
Afternoon Dan, We appreciate your time and in-detail feedback, i have personally made note in regards to cleanliness as this is my main priority and which has greatly improved, but this is unacceptable, we do appreciate the positive feedback that was given at this time. Regards Rob Hotel manager
Afternoon Dan, We appreciate your time and in-detail feedback, i have personally made note in regards to cleanliness as this is my main priority and which has greatly improved, but this is unacceptable, we do appreciate the positive feedbac… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewNothing was so dirty
Everything
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewCould be plug by the bed
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewClose to football ground, on site parking with pub that served food
Corridors and toilets in room had serious issues. Not for the weak stomached