Reviews of The Lindley Suite – Simple2let Serviced Apartments 5 stars
The Gate, 81A Halifax Road, Huddersfield, HD3 3BR, United Kingdom
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Reviewed: 25 July 2023 · Stayed in July 2023
Verified reviewLiked the cleanliness and location of the apartment. It was well kitted out and had everything we needed for our stay. Would definitely recommend to others
The toilet flush didn't work properly at times but we managed to get it working. Also the bathroom lock didn't work either.
Dear Amin, Thank you for choosing our apartment for your recent stay and taking the time to share your feedback with us. We greatly appreciate your review and are delighted to hear that you enjoyed the cleanliness and convenient location of our property. We take pride in ensuring our guests have a comfortable and well-equipped stay, so it's gratifying to know that you found everything you needed during your time with us. At the same time, we apologize for the inconveniences you experienced during your stay. We have taken note of the issues you mentioned, such as the toilet flush and bathroom lock, and we assure you that our maintenance team will be looking into them promptly to ensure they are fully resolved. Your feedback is invaluable to us as it allows us to identify areas that need improvement and make necessary adjustments to enhance the overall guest experience. We truly appreciate your recommendation and are honored that you would suggest our property to others. It means a lot to us, and we hope to welcome you back in the future, giving us another opportunity to provide you with a flawless stay. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. Once again, thank you for your review, and we look forward to hosting you again soon. Kind regards, Jonathan Simple2let Serviced Apartments
Dear Amin, Thank you for choosing our apartment for your recent stay and taking the time to share your feedback with us. We greatly appreciate your review and are delighted to hear that you enjoyed the cleanliness and convenient location of… Show more
Reviewed: 18 June 2023 · Stayed in June 2023
Verified reviewour reservation was cancelled the day before we were supposed to be staying because of a flood in the property. The listing was not taken off the website so I booked and paid in full. All I got was a pretty pathetic apology and was then told I’d have to wait days for a refund. I had to then book a hotel miles away from were we needed to be! I had to pay out again for the new accommodation plus £30 for a taxi back to the hotel. Absolutely appalling!! I will never use this site again.
Didn’t stay but still got charged
Dear Anonymous Reviewer, Thank you for sharing your feedback regarding your recent booking experience. We appreciate the opportunity to clarify the situation and provide further information. We would like to clarify that as Simple2let Serviced Apartments, we are partnered with a large third-party booking platform that facilitates the reservation process. The booking process typically involves guests making reservations through this platform, and those bookings are then forwarded to us for confirmation and accommodation arrangements. While we handle the operational aspects of the reservation, including ensuring a seamless check-in experience and providing assistance during your stay, the financial transactions and payment handling are managed by the booking platform. In this particular case, we understand that the cancellation of your reservation due to the property's flood was unexpected and unfortunate. We immediately took action to assist you in finding alternative accommodation by providing various options and recommendations based on your preferences. We strive to offer the best possible solutions to our guests and aim to ensure their comfort and convenience. We would like to highlight that your problem and grievance lie with the large third-party booking platform, through which you made the reservation. While we sympathize with any inconveniences you may have encountered, it would be unfair to leave us a negative review when the review is intended for the booking platform you utilized. We kindly request that you direct your feedback and concerns towards the appropriate entity, as Simple2let Serviced Apartments is not responsible for the financial transactions or refunds. Furthermore, we appreciate your understanding that the selection of alternative accommodation is ultimately the guest's decision. While we provided several options and recommendations, the choice of the accommodation furthest away was made by you. We always strive to assist guests in finding the most suitable alternative, but the final decision lies with the guest based on their preferences and requirements. We appreciate your feedback and understand that you may have experienced frustration and inconvenience. We encourage you to address any financial concerns and provide feedback regarding the booking platform's handling of your reservation directly with them. Thank you for choosing Simple2let Serviced Apartments, and we apologize for any inconvenience caused. We hope this clarification helps to provide a better understanding of our role in the situation. Should you have any further questions or require additional assistance, please feel free to contact us directly. We are here to help. Kind regards, Jonathan Simple2let Serviced Apartments
Dear Anonymous Reviewer, Thank you for sharing your feedback regarding your recent booking experience. We appreciate the opportunity to clarify the situation and provide further information. We would like to clarify that as Simple2let Ser… Show more
Reviewed: 12 March 2023 · Stayed in February 2023
Verified review