Reviews of The Lowry Hotel Manchester 5 stars

Dear Elizabeth, Thank you for your lovely feedback! We're so pleased you enjoyed our convenient location, clean and welcoming spaces, and especially our friendly and helpful team. We truly appreciate your kind words and hope to welcome you back again soon. Warm regards, Geena Barlow Guest Experience Ambassador

Dear Elizabeth, Thank you for your lovely feedback! We're so pleased you enjoyed our convenient location, clean and welcoming spaces, and especially our friendly and helpful team. We truly appreciate your kind words and hope to welcom… Show more

Dear Marc, Thank you so much for your kind feedback. We're delighted to hear you enjoyed your hotel room and that our front of house team made a great impression, we’ll be sure to pass along your compliments. We do, however, want to sincerely apologise for the initial handling of your wife’s nut allergy. Guest safety and comfort are our top priorities, and we appreciate you highlighting this so we can continue improving our procedures. We’re pleased to know our team was able to resolve your concerns, and we truly hope to welcome you both back for an even better experience next time. Warm regards, Geena Barlow Guest experience Ambassador

Dear Marc, Thank you so much for your kind feedback. We're delighted to hear you enjoyed your hotel room and that our front of house team made a great impression, we’ll be sure to pass along your compliments. We do, however, want to s… Show more

Dear Iqra, Thank you for taking the time to share your experience with us. We're so pleased to hear that you absolutely loved the hotel, found it spacious, clean, and in the perfect location, and that the parking and overall comfort met your expectations. That said, we're truly sorry to hear about the service you received from some of our team. This is certainly not the standard we hold ourselves to, and we appreciate you bringing it to our attention. Your comments will be shared with the team to ensure this is addressed and improvements are made. On a brighter note, we're glad to hear that another receptionist made a positive impression. We hope to have the opportunity to welcome you back and provide you with the warm, professional experience you deserve from start to finish. Warm regards, Geena Barlow Guest Experience Ambassador

Dear Iqra, Thank you for taking the time to share your experience with us. We're so pleased to hear that you absolutely loved the hotel, found it spacious, clean, and in the perfect location, and that the parking and overall comfort me… Show more

Dear Samantha, Thank you so much for your kind words! We're delighted to hear that you enjoyed our luxury bedrooms and found the hotel stunning. It means a lot to us, and we hope to welcome you back again soon for another wonderful stay. Warm regards, Geena Barlow Guest Experience Ambassador

Dear Samantha, Thank you so much for your kind words! We're delighted to hear that you enjoyed our luxury bedrooms and found the hotel stunning. It means a lot to us, and we hope to welcome you back again soon for another wonderful sta… Show more

Dear Cheryl, Thank you so much for your wonderful review! We're delighted to hear you appreciated our classy, high-quality atmosphere and found the location convenient. It’s great to know you enjoyed the spacious, clean, and comfortable rooms, as well as our breakfast offering. Our team takes pride in delivering exceptional service, and your kind words mean a lot to us. We look forward to welcoming you back soon! Warm regards, Geena Barlow Guest Experience Ambassador

Dear Cheryl, Thank you so much for your wonderful review! We're delighted to hear you appreciated our classy, high-quality atmosphere and found the location convenient. It’s great to know you enjoyed the spacious, clean, and comfortabl… Show more

Dear Shahida, Thank you for your feedback, and I'm truly sorry to hear that your recent experience did not meet the standards you’ve come to expect from us. I greatly value your loyalty and was disappointed to learn that we fell short this time, especially in the areas that matter most to you: exceptional service and clean rooms. This is certainly not the level of care we aim to deliver, and I sincerely apologise for the oversight. Please know your concerns have been taken seriously, and I will be addressing this with the team to ensure it is not repeated. I would truly appreciate the opportunity to make it right and restore your trust in us. Kind regards, Geena Barlow Guest Experience Ambassador

Dear Shahida, Thank you for your feedback, and I'm truly sorry to hear that your recent experience did not meet the standards you’ve come to expect from us. I greatly value your loyalty and was disappointed to learn that we fell short… Show more

Dear Guest, Thank you for taking the time to share your feedback. We're so pleased to hear that you found our team friendly and helpful, it's always our goal to provide a warm and welcoming experience, especially after a long journey. We also appreciate your comments regarding the bed and pillows. Comfort can be very personal, and we're sorry to hear that the support wasn't quite right for you. We’ll certainly take your feedback on board as we continuously look at ways to improve our guests' comfort. We hope to have the pleasure of welcoming you back again in the future. Warm regards, Geena Barlow Guest Experience Ambassador

Dear Guest, Thank you for taking the time to share your feedback. We're so pleased to hear that you found our team friendly and helpful, it's always our goal to provide a warm and welcoming experience, especially after a long journ… Show more

Dear Tiegan, Thank you so much for your kind words! We're delighted to hear that you found the hotel beautiful and luxurious, it's wonderful to know you enjoyed your experience with us. We hope to welcome you back again soon for another relaxing stay. Warm regards, Geena Barlow Guest Experience Ambassador

Dear Tiegan, Thank you so much for your kind words! We're delighted to hear that you found the hotel beautiful and luxurious, it's wonderful to know you enjoyed your experience with us. We hope to welcome you back again soon for an… Show more

Dear Ahmad, Thank you for your feedback. I’m sorry to hear that the internet coverage in your room was weak, we understand how important reliable connectivity is, and I apologise for any inconvenience this caused during your stay. We are currently reviewing this issue with our team to ensure improvements are made. If you choose to stay with us again, please don’t hesitate to let us know in advance, we’ll do our best to allocate a room with the strongest possible connection. Thank you again for bringing this to our attention. Warm Regards, Geena Barlow Guest Experience Ambassador

Dear Ahmad, Thank you for your feedback. I’m sorry to hear that the internet coverage in your room was weak, we understand how important reliable connectivity is, and I apologise for any inconvenience this caused during your stay. We are … Show more