Reviews of Finest Retreats - The Old Library
b3205, Dartmouth, TQ6 9BJ, United Kingdom
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Reviewed: 12 November 2024 · Stayed in November 2024
Verified reviewThe location of the property was excellent, just where we wanted to be in Dartmouth
The mattress in the main bedroom was every uncomfortable and sagged in the middle, making it difficult to sleep. There is no door on the en-suite. The toilet has a flush issue. A pair of dirty knickers were found sticking out of the bottom of the bed. The heating was on full all of the time with no access to be able to turn it down. No full length mirrors unless you include the one on the ceiling. The seating area in the lounge area has one couch and the rest are plastic chairs that are comfortable for sitting on in the evening. I understand they may be seen as a design feature but they are conducive to a comfortable seating experience. The automatic lights that come on in the hall way are very bright and not pleasant if you need to use the facilities in the middle of the night. The WiFi is really bad and we were unable to watch the television ie Netflix etc and we couldn't even Google restaurant reservations. Very frustrating in this day and age. Never had problems in Dartmouth before. Communication wasn't great when we had questions. The photos look amazing but a lot of the property is looking tired.
Hello Luca, Thank you for your review. I am glad that the location suited you and that you found it to be excellent. Thank you for your feedback on the décor and we will raise any issues with the housekeeping team. Unfortunately things such as Wi-Fi are out of our control and we are unable to help with the signal. We are always on hand to support you via the phone or email if you reach out to us.
Hello Luca, Thank you for your review. I am glad that the location suited you and that you found it to be excellent. Thank you for your feedback on the décor and we will raise any issues with the housekeeping team. Unfortunately things su… Show more
Reviewed: 27 October 2024 · Stayed in October 2024
Verified reviewQuirky and beautifully appointed.
Nothing.
Hi Catherine, Thank you for your review. I am glad you had a fantastic weekend and enjoyed all the unique character packed into this property. I hope you will stay again with us in the future!
Reviewed: 16 October 2024 · Stayed in September 2024
Verified reviewIt’s Location very modern
Well where do I start we didn’t like the personal photos in kitchen area and one in each bedroom the bedroom we were in had no door on the en suite which wasn’t good no draws in bedrooms for putting cloths in the pans needed replacing we all thought the seating wasn’t comfortable.
Hello Robert, Thank you for your review. I am glad you enjoyed the location and the modern nature of the property and décor. Thank you for your feedback, we appreciate your comments.
Reviewed: 13 September 2024 · Stayed in September 2024
Verified reviewWell appointed and clean. Nicely designed Once we finally found who to speak to about the lack of hot water, they tried to help
No hot water for most of our stay, very difficult with a 90 year old guest Emergency contact details were wrong (for a different agency) and many hours spent trying to resolve - 2 days of a 3 day trip spent dealing with the issue. The lack of hot water would surely have been noticed by the cleaners. There is an issue with the top of the handrail (chain) in that it doesn't reach the top, worth noting for those with mobility problems
Hello Helen, Thank you for your review. I am glad you enjoyed your stay and found the location to be lovely. In regards to the hot water we were able to assist with this and get it resolved, we are sorry for the inconvenience.