Reviews of Matheson Olympia Hotel 3 stars

Dear Paw, Thank you for your kind feedback. We’re delighted to hear that you enjoyed our convenient location near the tourist spots, found good value for money, and appreciated the friendliness of our staff. It’s also great to know that the option to leave luggage was helpful for you. We look forward to welcoming you again on your next visit to London. Warm regards, Robert

Dear Paw, Thank you for your kind feedback. We’re delighted to hear that you enjoyed our convenient location near the tourist spots, found good value for money, and appreciated the friendliness of our staff. It’s also great to know that the… Show more

Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you appreciated the convenience of having a fridge and microwave in your room, as well as our excellent location. We are, however, sorry that the cleaning did not fully meet your expectations. Please accept our apologies, and rest assured we will address this with our housekeeping team. We hope to welcome you again soon. Warm regards, Robert

Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you appreciated the convenience of having a fridge and microwave in your room, as well as our excellent location. We are, however, sorry that the cleaning did not fu… Show more

Dear Luigi, Thank you for your feedback. We’re glad to hear that, overall, you had a nice stay with us. We are sorry, however, for the inconvenience caused by noise due to the thin walls. Please accept our apologies, and rest assured your comments will be taken into consideration as we continue working to improve guest comfort. We hope to have the pleasure of welcoming you again. Warm regards, Robert

Dear Luigi, Thank you for your feedback. We’re glad to hear that, overall, you had a nice stay with us. We are sorry, however, for the inconvenience caused by noise due to the thin walls. Please accept our apologies, and rest assured your c… Show more

Dear Mei-Hsin, Thank you for your feedback. We’re pleased to hear that you found our property cost-efficient, convenient to the Underground, and that you enjoyed the cleanliness and comfort of the room. We are, however, sorry for the challenges you experienced with the self-check-in process and for the discomfort caused by the lack of air conditioning during warmer weather. Please accept our apologies, and thank you for highlighting these points. Your comments are valuable and will be taken into consideration as we continue to improve the guest experience. We hope to welcome you again on your next visit to London. Warm regards, Robert

Dear Mei-Hsin, Thank you for your feedback. We’re pleased to hear that you found our property cost-efficient, convenient to the Underground, and that you enjoyed the cleanliness and comfort of the room. We are, however, sorry for the challe… Show more

Dear David, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found the room and location convenient and good value for the price. We also take on board your comments regarding the self-check-in process, signage, and availability of staff. We understand that some guests prefer a more personal welcome, and we will review how we can make the process clearer and more reassuring while still keeping it efficient. Your honesty is much appreciated, and we’re glad to know you would consider staying with us again. Kind regards, Robert

Dear David, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found the room and location convenient and good value for the price. We also take on board your comments regarding the self-check-in p… Show more

Dear Dinah, Thank you ever so much for your kind words and for taking the time to share your feedback. We are delighted to hear that you found our accommodation both charming and functional, and we're especially pleased that the abundance of outlets met your needs—it's often the little touches that make a stay more convenient. That said, we do regret that you found the provision of towel hooks to be insufficient. Please accept our sincere apologies for this oversight. Your comment has been most helpful, and we shall certainly take it into consideration as we continue to refine the details of our guest rooms. We hope to have the pleasure of welcoming you back in the near future. Warm regards, Robert

Dear Dinah, Thank you ever so much for your kind words and for taking the time to share your feedback. We are delighted to hear that you found our accommodation both charming and functional, and we're especially pleased that the abunda… Show more

Dear Aykut, Thank you for taking the time to share your detailed feedback. We are genuinely pleased to know that you appreciated our prime location, the attentiveness of our team, and the unique charm of your garden-facing room. It’s lovely to hear that the setting offered a sense of privacy and that the transport connections served you well. We’re also delighted you found our property suitable for a one-night stay. That said, we do regret that certain aspects of your experience fell short of expectations. Please accept our sincere apologies for any discomfort caused by the room size, cleanliness of the bathroom, and the confusion surrounding checkout. Your remarks regarding sound insulation are also noted, and we fully acknowledge the challenges that can accompany the character of an older building. Your observations are invaluable to us, and we shall certainly use them to guide our ongoing efforts to enhance both our service and facilities. We hope to have the opportunity to welcome you back, and to offer a stay that is even more enjoyable. Warm regards, Robert

Dear Aykut, Thank you for taking the time to share your detailed feedback. We are genuinely pleased to know that you appreciated our prime location, the attentiveness of our team, and the unique charm of your garden-facing room. It’s lovel… Show more

Dear Alex, Thank you kindly for your lovely feedback. We’re delighted to hear that you had a great stay and found our location convenient for nearby shops and amenities. It’s always a pleasure to know our setting contributes positively to our guests’ experience. Should there have been anything during your visit that was less than ideal, please accept our sincere apologies. We are always keen to improve and would welcome any further thoughts you may wish to share. We do hope to have the pleasure of welcoming you back again soon. Warm regards, Robert

Dear Alex, Thank you kindly for your lovely feedback. We’re delighted to hear that you had a great stay and found our location convenient for nearby shops and amenities. It’s always a pleasure to know our setting contributes positively to … Show more

Dear Jeffrey, Thank you for your thoughtful review. I’m pleased to hear you found good value, cleanliness, and comfort in the bed and shower during your stay. However, I apologise for the inconvenience caused by the absence of a bedside lamp, the location of the power socket, and the placement of the TV. Your observations are greatly appreciated and have been shared with our team as we consider improvements to enhance guest comfort. Thank you once again for your valuable feedback. I look forward to welcoming you back for an even better experience. Warm regards, Robert

Dear Jeffrey, Thank you for your thoughtful review. I’m pleased to hear you found good value, cleanliness, and comfort in the bed and shower during your stay. However, I apologise for the inconvenience caused by the absence of a bedside l… Show more

Dear Isabel, Thank you for your feedback. I’m glad you found the accommodation to be affordable. However, I sincerely apologise if the size of the room and bathroom did not meet your expectations. We understand how space can impact comfort and will take your comments into consideration as we strive to improve. Thank you again for sharing your thoughts, and I hope we might have the opportunity to welcome you back in the future. Warm regards, Robert

Dear Isabel, Thank you for your feedback. I’m glad you found the accommodation to be affordable. However, I sincerely apologise if the size of the room and bathroom did not meet your expectations. We understand how space can impact comfor… Show more

Dear Sotiris, Thank you very much for taking the time to provide such detailed feedback. I’m pleased to hear that you found the location convenient, the neighborhood safe and quiet, and appreciated the cleanliness upon arrival and the provision of a fan. However, I sincerely apologise for the aspects of your stay that fell short of expectations. We regret the absence of on-site staff and room service during your visit, as well as the issues with trash disposal, towel and linen replacement, and toilet paper availability. The comfort and security of our guests are of utmost importance, and I am sorry that the room size, bathroom layout, fluctuating bath water temperature, and noise levels caused discomfort. Additionally, I understand how the security concerns regarding the windows and front door may have affected your peace of mind, and I take this very seriously. Please rest assured that your feedback has been shared with our management and maintenance teams to address these matters promptly. We are committed to improving the experience for all our guests. Thank you once again for your valuable insights, and I hope we may have the opportunity to welcome you back for a more seamless and secure stay. Warm regards, Robert

Dear Sotiris, Thank you very much for taking the time to provide such detailed feedback. I’m pleased to hear that you found the location convenient, the neighborhood safe and quiet, and appreciated the cleanliness upon arrival and the prov… Show more

Dear Martin, Thank you very much for your detailed and thoughtful feedback. I’m glad to hear that you found our location convenient for events at Olympia and appreciated the cleanliness and comfort of your room this year, especially with the fridge and microwave provided. I sincerely apologise for the disappointing experience you had with our staff availability during your stay. We strive to provide a welcoming and attentive service, and I regret that this was not reflected this time. Your comments regarding the reception and phone responsiveness have been shared with our management team to ensure improvements are made. Regarding the stairs, we understand this can be challenging for guests with mobility issues, and we always try to make this clear in our listings to help guests make the best choice for their needs. Thank you once again for your valuable insights. We truly appreciate your loyalty and hope to welcome you back under improved circumstances. Warm regards, Robert

Dear Martin, Thank you very much for your detailed and thoughtful feedback. I’m glad to hear that you found our location convenient for events at Olympia and appreciated the cleanliness and comfort of your room this year, especially with t… Show more