The room was a little snug

Great location, very clean, helpful staff

Stayed in September 2025

The staff at the Ragged Robin were excellent, so helpful. We had an issue with occupants of an adjacent room and when we mentioned this to the staff they went above and beyond to ensure the issue was resolved and that we are satisfied with the outcome. The waiting staff were also very attentive. Well done to all!! A plate of treats and a handwritten letter of welcome on arrival was a lovely touch.

Stayed in September 2025

Breakfast was from a menu, meaning you only got one choice from various cooked breakfasts, or lighter options such as yogurt, fruit and porridge. No options for juices, and I wasn't offered tea or coffee included so I chose a flat white of the breakfast menu only to be told I had to pay £3.65 for it. The veggie breakfast was small but tasty, I think at £200 per room and the amount saved by not laying on options at breakfast, they could stretch to a nice coffee for their guests or at least offer a standard coffee or tea when taking an order.

The room was delightful, beautifully decorated with everything you would need for a short stay. The bed was very comfortable and quiet. Lots of parking available and a lovely garden backed by the river Wey.

Stayed in August 2025

Nothing

It was lovely. The decor was amazing. Very comfortable

Stayed in August 2025

Nothing

Everything was wonderful. Really enjoyed our stay and would certainly book again.

Stayed in August 2025

Lovely sash windows painted shut in the room so no fresh air possible.

Decor, location, garden.

Stayed in July 2025

When I made the reservation on booking.com, i expected a welcome email and that would be it. But no, I had three emails to tell me to check in on line (which i felt was excessive) and then I had to provide my ID. Why do I need to give my passport details to book a damn hotel room? Intrusive. Then the emails directing me to download their app intimating we wouldn't be given hotel keys just use the app. Too much faff. Keep check -in personal and simple please. But get past that nonsense, and stay because you'll love it. We're looking forward to returning.

The attention to detail across this establishment is outstanding. The built form and presentation upgrade are first class. The staff are all pleasant and welcoming and very professional. The food, we stayed there for dinner, was superb. The room was beautiful and complete with welcome treats for us and our small dog. Really attractive room, with lovely finishes and stylish comfortable bathroom. We were seriously blown away by the quality inside and out of this hotel.

Stayed in August 2025

location great for my work

Stayed in August 2025

Tiny washbasin

Everything!!!!!

Stayed in August 2025

Breakfast is slow and choice very limited

Lovely bar, restaurant snd terrace

Stayed in August 2025

The view from the room was into a yard with a shed. There was only one chair in the room, but a second chair was provided when requested.

Staff were excellent and food good.

Stayed in August 2025

Bathroom was a little small.

Clean, new and friendly.

Stayed in August 2025

Nothing

Beautifully refurbished rooms!!

Stayed in August 2025

Restaurant serving time can be long.

Great place, recently renovated and dogs are welcome. Beautiful canal walk beside, highly recommended. Restaurant serves really great food.

Stayed in June 2025

Dog friendly, really clean and comfortable amenities

Stayed in July 2025

Room, staff and food all fantastic

Stayed in July 2025

The room itself was stunning and equipped with stylish soft furnishings and extremely comfortable bed and pillows. The provision of a Roberts radio playing relaxing classical music was a lovely touch, as was the plate of delicious sweet treats left waiting for us. Superb staff. Very friendly and attentive, especially the restaurant staff.

Stayed in June 2025

All good

It’s was smart and new

Stayed in July 2025

Slightly slow check in due to systems being down. That’s all. It was ok

I loved staying with you. It was all fabulous

Stayed in July 2025

Nothing the only problem I had was the lights went out during the night but a back up light came on so had to have a shower in the dark but not a problem

Lovely stay with a lovely Air con unit very clean and very packed beer garden which was lovely. Need some chairs next to the river

Stayed in June 2025

Nothing

Great décor and brilliant staff

Stayed in June 2025

All good

Newly renovated. Very comfortable. Buzzy - lots of atmosphere. Excellent food. Very well looked after.

Stayed in June 2025

The wait to be served at breakfast was appalling ,and my fried eggs had been really overcooked

Nice rooms and very comfy bed

Stayed in August 2025

Nothing

Everything! Very clean and smart

Stayed in July 2025