Rooftop bar only sold drinks in tins or beer

The rooms quiet the staff were all very polite

Stayed in August 2025

Beds uncomfortable, bit noisy

Central location,nice staff,big room shower and bath fantastic

Stayed in August 2025

unable to use rooftop bar

Check in and breakfast prompt services

Stayed in August 2025

Shame some of the guests deemed it to be running up and down corridors and jump off beds late into the night. Parents of said children too busy to ensure their children were respectful of others

Lovely property. Clean and inviting

Stayed in August 2025

Smaller room than I expected.

Kids really enjoyed staying in the hotel, loved the massive gorilla in the lobby

Stayed in July 2025

My only issue was that the room was situated next to the lift which caused a lot of noise from the lift itself at all hours of the night. Regardless we’ve rebooked as we still adore this hotel

We’ve now stayed at the shankly a couple times and we love it here. The rooms are spacious and clean. The beds are always supremely comfortable.

Stayed in July 2025

When we dropped our luggage off we were upgraded to a bigger room and on check in the changed it. Some parts of the hotel are looking tired and in need of upgrading.

Love how close it is to the train station and the centre of Liverpool. Staff are very welcoming. Breakfast is great and staff were amazing.

Stayed in August 2025

Rooms could do with updating a bit as they were a bit tired but still nice

Funky deco Jacuzzi bath

Stayed in August 2025

The price of the brunch was extortionate especially for me as l don't drink (although they very kindly let me have coffee instead of alcohol and the food was actually delicious, quality and beautifully presented with tiny cakes and sandwiches and delicious warm scones)

Location, room, lovely friendly staff lovely party atmosphere lovely lady in dining room called Christine couldn't do enough for us

Stayed in August 2025

Not very family friendly in terms of I feel its more of a party hotel. The kids loved it but its was very noisy. Our room was located at the beginning of a corridor, near the lift which meant when people came in at 2,3,4,5am we heard everything. It may be beneficial to have a family corridor or maybe locate them at the end of the corridors not near the lifts.

Location is brilliant, very clean, staff are very friendly

Stayed in August 2025

I wasn't pleased with my room. I did ask reception about swapping and theh did try but unflrtunately hotel was busy. Having stayed in the shankely before my room didn't exceed the rooms I have stayed in previously. The bathroom floor didn't lock wouldn't even close we had to put the bin there for it to stay closed. The room was very dated. Curtain missing. Aircon didn't work. Only one window would open. Very stuffy through the night and the sound of the traffic outside kept me awake most of the night. Having previously stayed in garden of Eden and indulgence. The silver themed room we stayed was no were near as nice as these two rooms.

The staff are always lovely at the shankley and I love the welcoming atmosphere in reception area with the decor.

Stayed in August 2025

Party hotel at the weekend.

The rooms are a fantastic size for families.

Stayed in August 2025

The breakfast was not worth the price paid as it has changed since the last time we came

We live the jacuzzi bathtub

Stayed in August 2025

We weren’t aware that any functions in the hotel required an additional cost. However, the hotel staff were very accommodating and understanding when we voiced our opinion

The location was perfect, the room was larger than expected and very clean. Despite the busy reception on check in, there were no noisy disruptions

Stayed in August 2025

Room decor was a bit shabby, air con initially wasn't working which wasn't great when we first arrived all hot and bothered from the walk from the train station in the heat (but was repaired upon request.) Bathroom fine but only one toilet roll provided at a time, with three children this ran out very quickly. Wasn't aware toilet roll rationing was in effect in Liverpool! Spa bath a bit disappointing as the power level knob didn't seem to do anything (and the hot/cold tap fell off upon touching it!). Television was difficult to use and very little choice of channels for the kids (disappointing on a night when us parents wanted a little bit of peace!)

Room was huge and was a free upgrade from the one we booked. The beds were very comfortable. Shower excellent. No noise from adjoining rooms, staff very helpful.

Stayed in August 2025

Just felt like it could do with a bit of tlc in the room, nothing major. It was a pretty and spacious room!

The reception is lovely coming in! Looks well maintained and stylish, the room itself was lovely but could see a fair bit of wear and tear which is a shame because if it is maintained well, I think it could be the most ideal hotel to stay in! We came as a family of 5, the room was really spacious and to my 8 year old lad he said “we are staying in luxury” and I quote! I think for a bigger family this is ideal as many hotels in the area and chain hotels sadly cannot accommodate for this size group. It also provides a kitchen area to the room we had which I wasn’t expecting upon booking, a really nice touch which provided more area! I can imagine for a hen or stag then this hotel venue would be a really REALLY great choice! Finally the bathroom, the bath was MASSIVE! And was a really lovely touch, with the added element of the rainfall shower, this wasn’t really powerful which I was expecting but it was a lovely element and overal the stay was ideal for what we needed and wanted.

Stayed in August 2025

Restaurant was closed Sunday evening but staff did recommend an alternative which was lovely

Friendly staff, lovely room, very local . Reasonable cost

Stayed in August 2025

air con broke kept getting locked out of rooms with key cards not working had to move rooms

Location large themed rooms

Stayed in August 2025

We couldn’t use the roof top bar. I think if you’re staying there you should be able to go to the events they have on. we were told by reception we could go but when we got there we were turned away.

The room was lovely and the location was good.

Stayed in August 2025

Nothing

convenient, ideal location , minutes from railway station and nightlife . Great rooftop bar .

Stayed in August 2025

Windows didn’t open

We’re big Liverpool fans do all the memorabilia was fantastic

Stayed in July 2025

I noticed a few things in the room which were a little tired and rough around the edges, the bathroom needed a good scrub.

Great location, nice staff.

Stayed in August 2025

Not as clean or as well kept as I would have thought. Sky bar didn’t have much of an atmosphere. Unhappy that the restaurant wasn’t open, wasn’t informed.

Liverpool themed. Thought the lady who checked us in for breakfast was a real asset.

Stayed in August 2025

Location

Stayed in August 2025