Management is avoiding issuing an invoice. Booking.com has been informed and confirmed that the property is responsible for issuing an invoice. So far I didn't get a VAT invoice so I can't claim VAT back. It's making this stay more expensive than I expected. Management keeps saying I paid to booking and it's booking responsibility, but booking has clear T&C regarding invoicing. It's properly responsibility.

All stay was OK, it was for one night. Staff is friendly.

Stayed in May 2025

No soap in the bathroom. No hot water in the electric shower

Cheap & convenient for where I needed to be. Free parking. Comfortable bed.

Stayed in June 2025

Staff very pleasant and helpful

Stayed in June 2025

It was a pub

Stayed in June 2025

cleaning room more often such as towells exchange bedding,comunal toilet and shower need cleaning more often.

Good Location,Friendly staff and Landlord very helpfull,delicious and affordable food.

Stayed in May 2025

Needs a bit of updating. No internet

Location was ideal for my needs.

Stayed in March 2025

Staff very welcoming, clean and comfortable

Clean an comfy

Stayed in February 2025

Location ok for what I needed

Stayed in August 2025

Windows need replacing , you can’t open them . You can’t close the curtains so a very restless night. The room was a good size . The sink was on a slope so you can’t keep your toothbrush on it . The shelf was on a slope so you could not put anything on that either. The bedding and all the furniture is black so makes the room look dark.

No breakfast . The kitchen does not open till 12. This hotel is more for tradesmen.

Stayed in August 2025

The bedding probably could be less black, but it was very comfortable nevertheless

A really good value room in Billingham not too far from local areas of the town perfect for me with the ice rink down the road The pub itself is really nice and the rooms are really good value

Stayed in July 2025

The bar lady was lovely and we had food when arriving in the bar which was nWhen arriving at the property after a 3-hour drive from Workington we parked were we were told to park and went into the hotel. There was no reception you just had to speak with the bar maid she never asked for booking reference or pin just name, I gave my name and she looked at a phone and asked if we had got the right hotel as she couldn't find us eventually she found us and gave use the keys. After having some food in the bar, she showed us up to the room which you entered by keys code at the back entrance of the pub. We started to walk upstairs were we couldn't see the colour of the carpet as it was so dirty she shown us the first shared bathroom and quoted " I wouldn't advise using that one as it not very nice there is a slightly better one upstairs" when we looked in it was old fashioned dirty and was mould in there we wouldn't of even taken our shoes off in there. We carried on upstairs on the dirty carpet. When arriving on the floor that we were staying on she shown us the shared toilet and other bathroom the toilet was dirty with faeces and strong smell of urine. The shared bathroom on this floor was more modern however had a strong smell which I could explain how it was. The corridor of the floor the rooms were on had a strong foist smell. The barmaid opened the door to the room we were allocated and went back to the bar as she was the only member of staff apart from the kitchen staff. Again, the room smelt of foist the bedding had marks on the carpet felt crust. The sink that was in the room had mould around plug hole, it was freezing cold with single panels glass. Then we heard someone else being show to their room from the minute the barmaid left them they were arguing, shouting, and screaming at each other, playing loud sound not sure whether it was tv or music as it was over the shouting etc, banging around in room then slamming the door.

Nothing

Stayed in July 2025

It wasn’t the same room what we booked it showed a complete different room on the booking to the one we got and on the booking it said we had a microwave and we never and there was only one cup and one glass when the booking said there was 2 people staying

Stayed in June 2025

Very dirty and noisy. Entry through the back door, shared a toilet with 8 rooms of homeless or drunks . Lots of stairs to climb . Only one socket point . Very small tv. Very outdated . Never saw a cleaner in all the time we we there and the carpets were discusting . There is no reception , you just got handed a key and code . It is a sports bar with rooms . Lots of workers .who came and went and talked all night. If it was not for the location and easiness of getting to our auntie I would have checked out asap. The prices of drinks was very strange , every time I ordered the same drinks the price changed . Either up or down . It is next to a railway crossing which we didn’t mind as it was my grandads place of work , and also where he met my grandmother , that is why we picked the hotel , I do not recommend this hotel for couples, or women on there own .

Location

Stayed in May 2025

The girl Millie at the bar was the best! Rooms need a bit more attention and up keep! Managers could do more work!

Stayed in March 2025

Slept like a baby, very friendly staff and very lively pub and I didn't hear anything noise from the disco downstairs.

Stayed in March 2025

The smell of weed that greeted me in the carpark / entrance way 2 the dark staircase with minimal lighting ..I had to use torch on phone 3. The 2 bathrooms that were near my room represented more of student digs than paid for accommodation...towels left thrown over side of bath / on floor ..razor and toiletries left on side of bath 4 the separate toilet room didn't have a wash hand basin or even a bottle sanitiser to use B4 leaving room 5 the bedroom was also cold 6 as a female traveller I felt vulnerable

The staff member at the bar who handed me my key was friendly and welcoming

Stayed in February 2025

I only found out on arrival that the rooms do not have en-suites. There is one shared bathroom per floor. I have checked my booking details and it is not explicitly mentioned that it does not have its own bathroom. I am probably at fault for just assuming it would have (I thought all hotels did in this day and age!) I couldn’t get a refund but left to go to a Travelodge for the 2 night stay instead

The staff were very helpful and understanding

Stayed in January 2025

Desperately needs air conditioning in warm times

Good location, lovely staff and food.

Stayed in June 2025

Soon as we arrived we were welcomed by i lovly women called Hayle grate stay and i will return the food was spot on mint value for the money thanks for letting us stay at ur hotel

Stayed in August 2025

Was all acceptable

Great room other guests can be a nightmare

Stayed in August 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in August 2025