Reviews of The Swan at Forest Row This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1 Lewes Road Forest Row, Forest Row, RH18 5ER, United Kingdom
#1 of 7 hotels in Forest Row
Guests' ChoiceReview Score
Based on 477 hotel reviews
8.0Score breakdown
-
Cleanliness
8.6
-
Comfort
8.7
-
Location
8.5
-
Facilities
8.2
-
Staff
9.0
-
Value for money
7.9
-
Free Wifi
8.3
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: September 2, 2025
Mrs
United Kingdom6 Reviews1 helpful vote8.0“Excellent for overnights when visiting family who live locally”- • Leisure trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Large room Great location for visiting family
Stayed in August 2025
-
Reviewed: August 27, 2025
Clarep
United Kingdom1 review8.0“Bank holiday stay”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Blinds in room. No help with bags
We did get a bit of a frosty reception when arrived. We could have done with help with our luggage as we have mobility problems. No help was offered, and we carried our bags to the room . The room was large, and the bed was comfortable. The blinds didn't cover the windows properly, so I had flashing lights coming in from the crossing . The road is very busy and nr a church, so the bells go off every hour, which kept me awake. There were ear plugs by the bed. The blinds in the bathroom were a bit grubby and could do with replacing. Breakfast was nice .
Stayed in August 2025
-
Reviewed: August 7, 2025
Gill
United Kingdom12 Reviews9.0- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
This review is hidden because it doesn't meet our guidelines.
-
Reviewed: August 1, 2025
Amanda
United Kingdom10 Reviews8.0“Clean and comfortable”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Great location and very comfortable
Stayed in July 2025
-
Reviewed: July 27, 2025
Steve
United Kingdom3 Reviews8.0“Very good hotel for comfort, food, location, history and helpful staff.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
We noticed some traffic noise early morning but closed a window. It is still a really good location if walking the Vanguard Way route.
We enjoyed an excellent cooked meal upon arrival and were greeted by helpful and friendly staff. Room was clean and comfortable. Breakfast was basic but good.quality cooked food. We got what we adked for. Should have asked for fruit juice. Staff member Ben was very helpful and made our stay.
Stayed in July 2025
-
Reviewed: July 26, 2025
Ellison
United Kingdom4 Reviews7.0Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Bed comfortable, room large
Comfortable bed, tiny shower room, lots of noise
Stayed in July 2025
-
Reviewed: July 24, 2025
Ann
United Kingdom14 Reviews4 helpful votes9.0“Great”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing.
Lovely comfy beds, fab walk in shower and nice staff. Breakfast was very good.
Stayed in July 2025
-
Reviewed: July 11, 2025
Jacqueline
United Kingdom27 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Church clock chiming hourly through the night, knocking noises from behind locked door in our room at night, room cramped with no chairs.
Very helpful staff, interesting old buildings, good food
Stayed in July 2025
-
Reviewed: June 22, 2025
Tony
United Kingdom103 Reviews6 helpful votes8.0“Two nights in Sussex”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
You could not see the TV from sitting on the bed. Even though the room was large, there was only one comfy chair that could be used to watch it. The carpet was okay to sit on! The TV had lots of channels, but some basic channels, channel 5, for example, were not available.
Good position. Evening food was good, but a bit expensive for what it was. Room large.
Stayed in June 2025
-
Reviewed: June 18, 2025
Catherine
United Kingdom30 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Bit noisy but ear plugs were provided!
Great location and friendly staff
Stayed in June 2025
-
Reviewed: June 16, 2025
Robert
United Kingdom12 Reviews8.0“Ticked all the boxes for our trip to Kent”- • Leisure trip
- • Group
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The property was fine.
Convenient location
Stayed in June 2025
-
Reviewed: June 1, 2025
Emlyn
United Kingdom6 Reviews9.0“Clean and comfortable stay with a unique bathroom twist”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
The room we stayed in said there was a private bathroom and while there was one in the room, there was a saloon-style door leading into it rather than a proper door, which was a little off-putting.
Despite being over a pub, the room was very quiet. It was also cosy and comfortable, and the staff were very friendly. The breakfast in the morning was lovely, too.
Stayed in May 2025
-
Reviewed: May 14, 2025
Andrew
United Kingdom107 Reviews5 helpful votes9.0“Pleasant pub, welcoming and good quality accommodation”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Nothing
Friendly and helpful staff. Comfortable room. Excellent supper.
Stayed in May 2025
-
Reviewed: May 13, 2025
Mei
Malaysia4 Reviews9.0“Truly British :)”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 3 nights
We did survey the region near East Grinstead for quite a while. There was nothing better to find in this price range. We will most likely be back next year in The Swan :)
Stayed in April 2025
-
Reviewed: May 9, 2025
Rebekah
United Kingdom48 Reviews5 helpful votes8.0“Best place to stay in Forest Row.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The church bells and the plastic bedroom chairs and side tables.
Lovely period pub & restaurant with decor in keeping.
Stayed in May 2025
-
Reviewed: May 3, 2025
Sue
United Kingdom80 Reviews15 helpful votes9.0“Lovely pub in a pretty village.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
Not the hotels fault but the church bell rings every hour, on the hour. (Church is next door) Quaint at 3 in the afternoon but not at 3 in the morning. Ear plugs are provided in the room but not terribly effective. We were on motorbikes so more secure parking would have been great.
Lovely, spacious room with good sized ensuite. Tasty food at a reasonable price. Plenty of outside seating. Staff are all excellent. Convenient location for local shops etc. Off road parking.
Stayed in May 2025
-
Reviewed: May 2, 2025
Rahel
Switzerland131 Reviews7 helpful votes8.0“A very good place in the middle of the village.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
A very nice place in the middle of the village. Spacious comfortable room.
Stayed in April 2025
-
Reviewed: April 26, 2025
Joe
United Kingdom14 Reviews2 helpful votes8.0Very Good- • Business trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Busy location, but that can't be changed.
Really nice pub. The staff were lovely in particular the breakfast lady was super helpful and friendly.
Stayed in April 2025
-
Reviewed: April 13, 2025
Sue
United Kingdom2 Reviews7.0“The room was adequate for our needs but was a little cold”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The room didn’t have a plug near a mirror for the hairdryer.
Location
Stayed in March 2025
-
Reviewed: March 3, 2025
Sharon
United Kingdom6 Reviews2 helpful votes9.0“Fab food and hospitality!”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Fabulous friendly staff great bed and large room!
Stayed in March 2025
-
Reviewed: March 2, 2025
Phil
United Kingdom9 Reviews8.0“Enjoyable and comfortable”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
No shaver charger point in the room - a minor issue.
Interesting place, staff very friendly and helpful, room was spacious and bed very comfortable. Food good, catered well for Gluten Free meals.
Stayed in February 2025
-
Reviewed: February 24, 2025
Deborah
United Kingdom12 Reviews1 helpful vote8.0“A lovely facility with friendly staff.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Couldn’t park, had to wait 15 mins for someone to leave.
Lovely room, comfy bed.
Stayed in February 2025
-
Reviewed: February 23, 2025
Louise
United Kingdom11 Reviews9.0“Good”- • Business trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Closed when tried to Check in
Location
Stayed in February 2025
-
Reviewed: February 23, 2025
Sarah
United Kingdom8 Reviews9.0“Would stay again when in the area!”- • Business trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
As my room was located around the back, it was really poorly lit and the path uneven and a little slippy in the wet. Loud fan which was switched off once the kitchen was closed, didn’t bother me but can imagine it would impact on some peoples stay
Lovely room, I was tucked away at the back of the property and a really nice room with everything you need. Comfy seat, workstation, great bathroom and comfy bed!
Stayed in January 2025
