It took me a while to adjust to the sloping floor in my room! I'm probably the exception but I'm not a great fan of Nespresso coffee machines and wasted a few pods trying to get the machine to work (no instructions in room)

The location was brilliant; the Pantiles area is full of cafes, restaurants and shops. A musical event took place one night I was there right outside the hotel and I had a "dress circle" view from my 3rd storey window!

Stayed in August 2025

The rooms was a little bit scruffy.. piles of birds dropping right outside the window. . Unsightly areas outside the windows

Location. Goos shower nice towel.. comfortable bed

Stayed in August 2025

Carpets need replacing

Location

Stayed in August 2025

Nothing. However, the corridor areas could do with a touch up in the painted areas.

Gorgeous room overlooking the Pantiles. If you needed anything, the staff were always very obliging. Bed was super comfortable.

Stayed in August 2025

The bedroom was very small, but that wasn't much of a problem, but it was several flights of stairs up

Comfortable and suitable for our trip

Stayed in August 2025

Tired decoration tea & coffee option basic - no milk provided

Comfortable, basic accommodation

Stayed in August 2025

No real problems

Breakfast was expensive, we ate elsewhere.

Stayed in August 2025

The hotel is a bit like a professional sportsperson in the 60s. You can see how good there were, a loooonnnggg time ago, but not now. It is aged. My room was a decent size, but on the 4th floor, up a tiny staircase (i'd hate to have tried lugging a proper suitcase up there). No lift. The bed was an old fashioned job, with a massive footboard, which when you're well over 6ft isn't great, but the pillows were great! It could have done with being a bit cleaner, especially the bathroom, in which the cold water made a weird noise when running. The evening meal was nice, really quick delivery (bit worrying at times), but the food was lovely. Likewise with breakfast, which felt a bit of a rip off (with each item individually priced, so it could get REALLY expensive quickly. Mind it cost me £16 for a brew and a bacon sandwich).

Welcome was good.

Stayed in August 2025

The cleanliness of the room was a concern. Very dusty (big layer on the coffee machine for example) and grubby skirtings.

Friendly staff. Good location.

Stayed in July 2025

Creaky floors and no lift but it is such an old building I am not sure if it would be a possibility to fit one. Definitely worth mentioning mobility issues when booking if you have them. Quite noisy at night, no aircon so had to have the windows open but very nice location.

Lots of character

Stayed in July 2025

Cooking smells pervaded areas- I guess listed building constrainsts make modern external ventilation difficult

Great location

Stayed in July 2025

Nothing

Room was lovely, fantastic location.

Stayed in June 2025

Unfortunately the room was a bit dingy and could use a new lick of paint and a dust in the corners, which was a surprise compared to the larger room we had stayed in previously which was lovely.

Have stayed in this hotel before and it’s a great place to stay if you are in Tunbridge wells and want to be right in the thick of the shops and action. There was a jazz concert outside the window both nights of my stay which was great fun.

Stayed in June 2025

We are 70 and 71 with mobility issues and had to climb 6 flights of stairs. Most of the hotel experience was good but not being so high up. This should have been flagged at the time of booking

Staff, location.

Stayed in June 2025

Shower handle was broken

Breakfast and Location both very good

Stayed in July 2025

Room needed a hoover, white powder on the floor. Thick dust in bathroom. Shower her empty. Bar staff didn’t know how to make alcoholic coffee

Location was perfect in The Pantiles

Stayed in July 2025

The room was so hot could do with a fan ,I opened window but was so noisy from the traffic

Location was great staff friendly

Stayed in June 2025

Good location, and was quiet at night time. Short walk to the train station was a bonus. Bar and breakfast facilities in-house were good. The staff were super friendly and helpful

Stayed in June 2025

Quite expensive for a small bed and no aircon

Very helpful staff and good location. Shower was really good quality

Stayed in June 2025

Good food. Pleasant staff. Well situated.

Stayed in June 2025

Myriad stairs to upper rooms

Jazz festival

Stayed in June 2025

The room was looking very tired sadly. The bed was very old and just needs some TLC. Dirty walls and dust. However, the actual location and staff are amazing.

Love the staff and location. Stayed here a few times now. Love it every time. Staff go out of their way to make you feel comfortable.

Stayed in June 2025

No lift.

Helpful friendly staff. Excellent breakfast. Bike storage.

Stayed in June 2025

It was very hot night so hard to sleep despite fan and to open window enough. More a weather thing

Excellent location in historic building on the Pantiles. Friendly, and has style.

Stayed in June 2025