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Reviews of West End Hotel 3 stars

35 Palmerston Place, Edinburgh, EH125AU, United Kingdom

#155 of 181 hotels in Edinburgh

Guests' Choice

Review score

Based on 2488 hostel reviews

7.1

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.2

  • Location

    8.5

  • Facilities

    7.2

  • Staff

    8.5

  • Value for money

    7.8

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 29 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Well, I know that it's a dorm, so not much was expected. But, in a room with 8 people and 1 tiny washroom (No common floor washroom) and 1 fan. How to decide who gets it? Otherwise the beds and amenities were clean.

    The location was perfect. Walkable to any nearby attractions.

    Stayed in August 2025

  • Reviewed: 27 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    There are no privacy screens 🥴

    Stayed in August 2025

  • Reviewed: 27 August 2025

    8.0
    Great stay friendly staff
    • Leisure trip
    • People with friends
    • Bed in a 6 bed mixed dormitory with ensuite
    • Stayed 1 night
    • Submitted via mobile

    The communal showers looked quite dirty so we avoided using them - we didn’t have any appropriate footwear to go in them with.

    The staff were really welcoming and friendly! Lucas at reception was great. The beds were also really comfy.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    8.0
    Whole lotta value for money, but no Rosie ;-)
    • Leisure trip
    • Solo traveller
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted via mobile

    Could do with a hand drying for sink use. Shower cubicles could use a spruce up.

    Staff very helpful. Pip checked me in and gave all information needed to make my stay easy. Value for money given Fringe still in full swing, and the 55,000 extra folk (me included) for the ACDC concert at Murrayfield. Every other option seemed to be £350 plus! Location great as halfway between city and Murrayfield. Showers hot and bathroom clean.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    6.0
    Good location, very clean, quiet, no secure lockers for bags.
    • Leisure trip
    • Couple
    • Bed in a 6 bed mixed dormitory with ensuite
    • Stayed 2 nights

    no secure locker or drawer in the room to store bags. Cramped room with no area for bags and no curtanis on beds. Quite exposed. Everyone keeps to themselevs, not a place to go if your're looking to meet people and looking for a place to make friends. Breakfast looked poor.

    Very clean and quiet. good location.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Bed in a 9 bed mixed dormitory with ensuite
    • Stayed 1 night
    • Submitted via mobile

    My girlfriend and I had a great stay. We were in a shared room but had a very spacious and comfortable double bed. Everything was clean and the room had a nice view. A special thanks to Lucas at the reception, very kind, welcoming and always helpful. He really made our stay even better Totally recommend

    Stayed in August 2025

  • Reviewed: 21 August 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Very hot in the room

    Nice location

    Stayed in August 2025

  • Reviewed: 20 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 12 bed Female Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    Three tier beds. There room was very big so it wasn't necessary to have those beds. The bottom bunk bed is near the floor level and third is too high to reach. Also they didn't store your luggage you had to leave it in the café and hope for the best.

    It was quiet, my roommates were nice and it was clean. It's a bit far from the city centre

    Stayed in July 2025

  • Reviewed: 20 August 2025

    8.0
    Great location, clean hotel, friendly and kind staff
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 12 bed Female Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    There was only one toilet and one shower in a room for 12 people and there was no door to separate them from the room so we could hear people showering at night when we were trying to sleep

    The hotel is very well located and clean. Staff is very kind, resourceful and full of tips! Specially Lukas, he helped me with every question I had and even gave me some local tips. I had a great time there and would definitely recommend to anyone!

    Stayed in August 2025

  • Reviewed: 19 August 2025

    6.0
    Okay for one night, stop over.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 12 bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Bedroom over crowded

    Close to the city

    Stayed in August 2025

  • Reviewed: 19 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Bunk Bed in a 9 bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was very dirty and the floor was giving way in one of the showers. There were a lot of guests using one bathroom so it would be beneficial for the hotel to have a cleaner morning and evening.

    Staff were great. Accomodation is on a quiet street and you will need to use public transport to get to the centre. Allowed luggage storage for free. Best value for what the accomodation is.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    7.0
    I
    • Leisure trip
    • Solo traveller
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted via mobile

    18 beds in one room meant that it was quite a noisy stay with people in and out constantly. Not enough showers/toilets for the amount of people staying

    Clean and comfortable bed Breakfast was sufficient enough with polite and attentive staff

    Stayed in August 2025

  • Reviewed: 18 August 2025

    6.0
    Good budget place
    • Leisure trip
    • Family with young children
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    There is no dress hanger. No fans, so room can get hot. In a 6 bed room, please provide more than 2 chairs. Also there is no under the bed shelves for luggage, many hostels do have that. It's a hostel, tenants behaviour could be a real put off. There was one guy who was cooking there the entire evening. He made a 3 course meal FFS all for himself. He also wasted some of it. Every time I went there I had to ask him to move or interact. There must be some periodic checking by the staff to make sure people are not abusing the amenities and making it awkward for others.

    Friendly staff Cutlery packed kitchen Ok ok toilets. Good for value.

    Stayed in July 2025

  • Reviewed: 17 August 2025

    7.0
    Good for stay
    • Leisure trip
    • Solo traveller
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Price is high compared to services

    Bed was comfortable and good

    Stayed in August 2025

  • Reviewed: 15 August 2025

    8.0
    Great staff, clean, good value for a hostel.
    • Leisure trip
    • Family with young children
    • Bed in a 6 bed mixed dormitory with ensuite
    • Stayed 2 nights
    • Submitted via mobile

    3 bed bunk beds.

    The staff, especially Pip! Really clean Comfy mattresses Good value breakfast

    Stayed in August 2025

  • Reviewed: 14 August 2025

    8.0
    Great location with good transport options
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 10 bed Female Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    The cleaning could do with improvement. In the 3 nights I was there I didn’t see anyone had cleaned the bathroom. The shower drain was clogged with hair that I cleaned myself so the water would drain away. Rubbish was removed but that was the extent of the cleaning. The room was very hot & one small fan did nothing to make it more comfortable for sleep. The mattress was old and very uncomfortable. Bunks were 3 high and very little head space between the beds so it made sitting up awkward trying not to bang my head. Being metal framing you felt when someone moved in the bunks above. Also too many beds in the room (10) and only 1 shower and 1 toilet. It meant there was a queue for the bathroom in the mornings.

    Location is good. It’s not in the Old Town but very easy to get to. Close to centre. Good transport links. Friendly staff.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Bed in a 24 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted via mobile

    Hygiene can be improved, small amount of water from the bathroom tap on the 1st floor, no air circulation in the room and in the capsule bed.

    The price was good, close to city center, staff is friendly

    Stayed in August 2025

  • Reviewed: 13 August 2025

    8.0
    Reasonably priced, well located
    • Leisure trip
    • Solo traveller
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted via mobile

    Was assigned to 3 occupied beds before I was able to settle down

    Pleasant staff, good breakfast, reasonably priced

    Stayed in August 2025

  • Reviewed: 13 August 2025

    8.0
    Steal of a find in the middle of busy season
    • Leisure trip
    • Group
    • Bed in a 24 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted via mobile

    Wifi pretty poor. Could use better ventilation in the rooms and curtains for bunks.

    Location just outside of busy area was nice. Cubby idea of the bunks was nice.

    Stayed in August 2025

  • Reviewed: 13 August 2025

    8.0
    One night trip
    • Leisure trip
    • Couple
    • Bunk Bed in a 10 bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The room was very hot, the cables in the bathroom were sticking out of walls. The bunk beds are very low (three in a row), you can't really sit on it, and the room is really small for 9 people. There's no space to keep your stuff, there are literally ZERO shelves. Especially the bathroom could use some.

    Relatively close to the city centre, quiet neighbourhood and close to the airlink bus station, the hostel is clean, there is no problem with leaving the bags before the check-in, really friendly service. Generally, a good option for one short night.

    Stayed in August 2025

  • Reviewed: 12 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Top floor room was extremely hot. Some cabinets in the room would be nice.

    Interesting. Clean place and friendly staff. Good location and good value.

    Stayed in July 2025

  • Reviewed: 11 August 2025

    7.0
    Good, but with limits
    • Leisure trip
    • Solo traveller
    • Bed in a 6 bed mixed dormitory with ensuite
    • Stayed 2 nights
    • Submitted via mobile

    There are few places in the room to put the own items. The breakfast is quite poor for 7 pounds.

    The position, in a very nice neighbourhood, close to Haymarket, is good. Even if not close to the old town. The bathroom in the room is good.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    7.0
    Good budget hotel
    • Leisure trip
    • Couple
    • Bunk Bed in a 9 bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel was getting a revamp, with most of it updated. Still a bit to do. Toilet didn't have a mirror on the wall yet but think that was going to be done as the mirror was there. Ladders up to bunks needed some sort of tread as it hurt your feet when climbing up.

    Hotel was close to murrayfield. A lot cheaper than other hotels around about. We knew we were going to be in a bed pod with other people in the pods beside us. 4 pods to one bathroom. Room was modern.

    Stayed in August 2025

  • Reviewed: 8 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted via mobile

    Dirty dorms. Two toilets for whole floor.

    Staff was amazing, helpfull, especially Lucas at reception.

    Stayed in August 2025

Showing 1 – 25

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