Recensioni su West End Hotel 3 stelle

Thank you so much, Diletta, for sharing your detailed feedback! It means a lot to know that you enjoyed the comfort of our beds and appreciated the clean bathroom and friendly staff. We're really happy you found our location convenient and that leaving your luggage with us helped make your stay a little easier. We’re sorry to hear about the inconvenience with the outlets and air conditioning, especially on the fourth floor. Your suggestion about additional outlets and extension cords is really helpful, and we’ll definitely look into making these improvements to ensure a better experience for our future guests. Thank you again for staying with us and taking the time to let us know how we can make things even better! Regards, The West End Hotel

Thank you so much, Diletta, for sharing your detailed feedback! It means a lot to know that you enjoyed the comfort of our beds and appreciated the clean bathroom and friendly staff. We're really happy you found our location convenient … Mostra altro

Thank you for your feedback. We take cleanliness very seriously and always strive to maintain high standards in all areas, including the kitchen. Unfortunately, occasionally some guests do not clean up after themselves, which can affect the overall hygiene. We are working to remind all guests about the importance of leaving shared spaces tidy for everyone’s comfort. Thank you again for your comments—they help us improve our service. Safe travels! The West End Hotel

Thank you for your feedback. We take cleanliness very seriously and always strive to maintain high standards in all areas, including the kitchen. Unfortunately, occasionally some guests do not clean up after themselves, which can affect th… Mostra altro

Thank you for taken time and given your feed back together, I am sorry you had issue why you stay with use. Please note if you had come to management we could have sorted out any issue you had why staying here . We apologise for the cleanliness and the uncomfortableness of your stay. Best regards, The West End Hotel

Thank you for taken time and given your feed back together, I am sorry you had issue why you stay with use. Please note if you had come to management we could have sorted out any issue you had why staying here . We apologise for the cleanli… Mostra altro

Dear Monica, Thank you very much for your feedback and for choosing our hostel for your stay in Edinburgh. We would like to clarify a few points to avoid any confusion for future guests. Our doors are always open during reception hours, and our staff are always available to assist with check-in and any queries. If you ever feel uncomfortable with your room or bed allocation—especially regarding accessibility or climbing to upper bunks—please let our staff know, and we will do our best to offer a more suitable arrangement. Regarding luggage storage, we offer free storage at the bar area, as stated. This service is provided at your own risk, and most guests find it convenient. The QR code you mentioned refers to a separate Bouce service, which is a secure paid option (£5 per bag per day), not £34. This service is available for those who prefer extra security for their belongings. Finally, your review mentions the lack of a lift—this is clearly stated in our property description for full transparency. We apologise if this caused any inconvenience. Thank you again for your comments, and we hope to welcome you back in the future. Best regards, The West End Hotel

Dear Monica, Thank you very much for your feedback and for choosing our hostel for your stay in Edinburgh. We would like to clarify a few points to avoid any confusion for future guests. Our doors are always open during reception hours, … Mostra altro

Dear Fabio, Thank you for sharing your feedback and for staying with us. We’re sorry to hear that you found the room and bunk bed arrangement uncomfortable. If you had let our staff know during your stay, we would have been happy to offer you a different room to ensure your comfort. Guest satisfaction is very important to us, and we always aim to help with any concerns. We hope to have the opportunity to welcome you again in the future. Best regards, The West End Hotel

Dear Fabio, Thank you for sharing your feedback and for staying with us. We’re sorry to hear that you found the room and bunk bed arrangement uncomfortable. If you had let our staff know during your stay, we would have been happy to offer… Mostra altro

Thank you for sharing your feedback, Matteo. We are very sorry to hear about your experience with our staff and any discomfort this may have caused. We take concerns about staff conduct very seriously and would be grateful if you could contact us directly with more details. This will allow us to investigate further and address the issue. We hope to have the opportunity to improve your experience in the future. Best regards, The West End Hotel

Thank you for sharing your feedback, Matteo. We are very sorry to hear about your experience with our staff and any discomfort this may have caused. We take concerns about staff conduct very seriously and would be grateful if you could cont… Mostra altro

Dear Giulia, Thank you for taking the time to share your feedback. We apologise for inconvenience. As stated in our description, our property does not have a lift. We do understand this may be inconvenient for some guests, and we aim to be as transparent as possible before booking. Regarding the room and facilities, we strongly encourage guests to inform staff of any issues during their stay. If you had shared your concerns with us, we would have done our best to offer you a more suitable room or resolve any problems immediately. We value your feedback and will use it to improve our services. Thank you again for sharing your experience. Kind regards, The West End Hotel

Dear Giulia, Thank you for taking the time to share your feedback. We apologise for inconvenience. As stated in our description, our property does not have a lift. We do understand this may be inconvenient for some guests, and we aim to b… Mostra altro