Reviews of The Z Hotel Leicester Square This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
3-5 Charing Cross Road, Westminster Borough, London, WC2H 0HA, United Kingdom
#771 of 1,102 hotels in London
Guests' ChoiceReview Score
Based on 91 hotel reviews
8.7Score breakdown
-
Cleanliness
9.2
-
Comfort
9.1
-
Location
9.8
-
Facilities
8.7
-
Staff
9.6
-
Value for money
8.8
-
Free Wifi
6.2
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: September 4, 2025
Sandi
United Kingdom3 Reviews10“A thoroughly pleasant start, staff were all so friendly and helpful”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Easy to book, clean, comfortable and great location for getting to Ronnie Scott’s.
Stayed in August 2025
-
Reviewed: September 2, 2025
Deborah
United Kingdom10 Reviews8.0“Great location , walked everywhere, cleanest hotel I’ve stayed in London 👍”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
A little small the room Didn’t quite realise Double good for one person more than 2
Fabulous location Lovely and clean
Stayed in September 2025
-
Reviewed: September 1, 2025
Natascha
Germany30 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The room was very small, two people could not enter at once when suitcases are in the room. But the room was practical.
The location is great, it was clean and the staff was very helpful and friendly. The bathroom was a nice size.
Stayed in August 2025
-
Reviewed: August 30, 2025
Tracey
United Kingdom37 Reviews3 helpful votes9.0“Perfect for a London day out”- • Leisure trip
- • Couple
- • Double Room without Window
- • Stayed 1 night
- • Submitted from a mobile device
It was quite small
Great location and very peaceful
Stayed in August 2025
-
Reviewed: August 29, 2025
Louise
New Zealand17 Reviews2 helpful votes9.0“Lots of great touches. Comfy bed. Very quiet. We were on 5th floor and had a skylight in our room which was great”- • Leisure trip
- • Couple
- • Double Room without Window
- • Stayed 1 night
- • Submitted from a mobile device
Clean and great location
Stayed in August 2025
-
Reviewed: August 27, 2025
Spencer
United Kingdom16 Reviews4 helpful votes8.0“Cramped but great location”- • Leisure trip
- • Couple
- • Queen Room without Window
- • Stayed 1 night
- • Submitted from a mobile device
Upgraded us to a bigger room. But still a tight squeeze. But definitely worth it due to location.
Location was incredible
Stayed in August 2025
-
Reviewed: August 24, 2025
Wendy
Spain12 Reviews2 helpful votes9.0“It was what I needed .”- • Leisure trip
- • Solo traveler
- • Double Room without Window
- • Stayed 1 night
- • Submitted from a mobile device
Tiny interior room
The staff
Stayed in August 2025
-
Reviewed: August 22, 2025
Christopher
United Kingdom1 review9.0“Great location, great staff, fantastic value.”- • Leisure trip
- • Couple
- • Double Room without Window
- • Stayed 1 night
- • Submitted from a mobile device
N/a
The location of this hotel is perfect for the main sights in London and you can't beat Z hotels for value if you're looking for a room for the night. Though the rooms are small, they have everything you need, the staff here are great, couldn't ask for more.
Stayed in August 2025
-
Reviewed: August 22, 2025
Eunice
Australia61 Reviews9 helpful votes10“convenient cosy place to stay in central london”- • Solo traveler
- • Double Room without Window
- • Stayed 1 night
- • Submitted from a mobile device
no hair dryer.
good for value. small but very clean and location convenient.
Stayed in August 2025
-
Reviewed: August 21, 2025
Michael
United Kingdom10 Reviews10“Great stay and great value”- • Leisure trip
- • Family with young children
- • Double Room without Window
- • Stayed 1 night
- • Submitted from a mobile device
Nothing to add
Great location, excellent staff, allowed early check in (3 hours early) and gave us a room upgrade ! Thankyou again, much appreciated
Stayed in August 2025
-
Reviewed: August 19, 2025
Julie
United Kingdom24 Reviews10“We where kindly up graded and will definitely stay there again”- • Leisure trip
- • Couple
- • Double Room without Window
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Great location
Stayed in August 2025
-
Reviewed: August 16, 2025
Eden
United Kingdom4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room without Window
- • Stayed 1 night
- • Submitted from a mobile device
Great location, excellent customer service and clean rooms.
Stayed in August 2025
-
Reviewed: August 15, 2025
Natasa
Cyprus1 review9.0“Very good”- • Leisure trip
- • Family with young children
- • Queen Room without Window
- • Stayed 1 night
- • Submitted from a mobile device
No window
Clean, comfy, coffee in the room
Stayed in August 2025
-
Reviewed: August 15, 2025
Khristelle
Ireland5 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Queen Room without Window
- • Stayed 2 nights
- • Submitted from a mobile device
Quite a small room. You could hear the noise from outside and the corridors.
The location, how clean it was and the easy check-in. We were upgraded to a room with a window which was nice and we were also able to check in earlier than 3pm. You can leave your bags/luggage after check out without charge. Toilet and shower was really clean. The AC was good. Lighting in the room was also good. Staff were very friendly.
Stayed in August 2025
-
Reviewed: August 14, 2025
Hayley
United Kingdom4 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Queen Room without Window
- • Stayed 1 night
- • Submitted from a mobile device
Location, easy to find and just what we needed for a short stay
Stayed in August 2025
-
Reviewed: August 14, 2025
Palmer
United Kingdom1 review10“Very nice pod style room, excellent for short stay city visits.”- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Mattress had seen better days, springs gone one one side.
Convenient location, perfect for a quick visit to the city
Stayed in August 2025
-
Reviewed: August 14, 2025
Tamás
Hungary9 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room was quite small
Clean, modern, good location, great staff
Stayed in August 2025
-
Reviewed: August 13, 2025
Gloriana
France15 Reviews2 helpful votes10“Will come back for sure”- • Business trip
- • Solo traveler
- • Queen Room without Window
- • Stayed 1 night
- • Submitted from a mobile device
Excellent location, very minimalistic and quite small bedrooms but have everything you need. Very friendly staff.
Stayed in August 2025
-
Reviewed: August 12, 2025
Jayne
United Kingdom11 Reviews1 helpful vote10“The best location.”- • Leisure trip
- • Solo traveler
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing.
Property first off was a brilliant location to everything. Mostly being on the tube line was excellent. Views from Hotel views were either Leicester Square or the Art Gallery so it felt in a solid well lit area. Hotel staff were fantastic and looked after me well, I was solo traveller so they always making sure I was okay and letting me in after hours quickly. The hotel itself is clearly brand new, and I felt I paid a very decent rate. Room was amazing, high tech and very roomy.
Stayed in August 2025
-
Reviewed: August 12, 2025
Victoria
United Kingdom12 Reviews1 helpful vote8.0“Clean, friendly and excellent location!”- • Leisure trip
- • Couple
- • Double Room without Window
- • Stayed 1 night
- • Submitted from a mobile device
I’ve stayed in a couple of Zs and my only feedback is I wish they would put more of a frost on the bathroom glass….my husband and I not so keen on watching each other in the bathroom 😆
Clean, friendly and perfect location. Water in room, tea/coffee. Excellent value for the location.
Stayed in August 2025
-
Reviewed: August 12, 2025
Maciej
Poland22 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Solo traveler
- • Queen Room
- • Stayed 1 night
A bit small rooms (but good enough for a short stay!).
Great location, modern rooms, easy check in.
Stayed in August 2025
-
Reviewed: August 11, 2025
Tom
United Kingdom1 review9.0“Clean, great location”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
The windows were quite thin and there was a built in electric blind which didn't work at all, so the noise from the street was quite loud, sirens, loud cars until the early hours of the morning. However, we live in the middle of nowhere so I'm also probably more sensitive to noise than most.
The hotel was clean and had everything you needed. Great location - a few minutes from Leicester Square underground station. And a short walk from a few theatres.
Stayed in August 2025
-
Reviewed: August 10, 2025
Joe
United Kingdom27 Reviews5 helpful votes9.0“Great central location, staff were helpful and decent value for money - would definitely stay again.”- • Leisure trip
- • Family with young children
- • Queen Room without Window
- • Stayed 1 night
Rooms were small but this wasn't a problem as most of time spent out and about. The inner room was very quiet but front room with windows was noisy at night (light sleeper).
Location couldn't be better - behind the National Gallery. Staff were friendly and helpful. Rooms were very clean and comfortable.
Stayed in August 2025
-
Reviewed: August 4, 2025
Mikaela
Ireland2 Reviews10“recommend so much and would definitely go back and even signed up for membership.super good location if you’regonna have”- • Leisure trip
- • Couple
- • Queen Room without Window
- • Stayed 1 night
- • Submitted from a mobile device
there was construction in front of our room so it was a bit loud but nothing at night so it was manageable
Love the location was able to walk everything we wanted to go to and it was really affordable, even though we didnt have windows it was such a relaxing sleep as we didnt worry about the time and we just enjoyed resting. we were able to go back to the hotel every time our bags got to heavy which was very convenient
Stayed in July 2025
