Location ...food ...and property...excellant service and friendly engaging staff !!

Stayed in September 2025

The top floor room was a bit small, as was the bathroom, but it was at the very top, so to be expected. We needed 2 single beds as I came with a friend.

Location and value for money. Friendly staff.

Stayed in September 2025

A little noise from the street

excellent meal, comfortable room, friendly helpful staff

Stayed in September 2025

With the bed size being a double it is important that the mattress is in excellent condition The mattress on our bed was not up to a satisfactory standard

Location excellent Breakfast n/a

Stayed in September 2025

No standing shower

Location and view from our room

Stayed in September 2025

Wall paper peeling off

Super cosy room

Stayed in September 2025

Nothing

The history. The architecture. The 4 poster bed. The view from the breakfast room. The friendly and helpful staff. The location.

Stayed in July 2025

The bedroom was comfortable although it could have done with more drawer space. As an author, I like to work at a table and it had only enough space for a stool. The shower head was a bit wild although the owner replaced it the day I mentioned it. There were a few mornings when there were no staff which felt a bit odd for such a good hotel

The hotel is in an ancient building and was quirky and interesting. The location was perfect. The staff could not have been more helpful and welcoming. In particular Antonio went out of his way to make sure everything went well. I had my birthday meal for 14 people and we were very well looked after with very good food.. I spent two weeks here and greatly enjoyed it.

Stayed in August 2025

The steps up to our room were very steep but we were warned of this before arriving and for us this wasn’t a problem

Wells is such a lovely location with lots to do and see. The Ancient Gatehouse was everything I had hoped for! Staff were friendly and helpful. I had asked if it was possible that our room be decorated for my partners birthday and they were happy to do that so our arrival was extra special. We had dinner at the hotel that evening and it was delicious. Breakfast was relaxed and also delicious. Would definitely highly recommend. Thank you to all the staff

Stayed in August 2025

Only 1 small thing, the shower would not stay in position, more than 1 night would be an issue

Very friendly, excellent location, good room

Stayed in August 2025

Nothing

Loved the quirky accommodation and the fabulous location!

Stayed in August 2025

The stairs were a workout itself but I managed and was informed of this ahead of time so I already knew.

Most of the staff were friendly and helped me a lot. I found it was very clean. The location was beautiful and the food was amazing.

Stayed in August 2025

My room was at the top of some very steep stairs.

My room was comfortable & clean with nice views of the cathedral & cathedral green.

Stayed in August 2025

Duvet was left on floor in wardrobe. Some stains on bed cushions.

Room was difficult to access but nice. Dinner and breakfast was excellent.

Stayed in August 2025

Nothing

Lovely quirky hotel - room looking directly at cathedral. A single room but so quaint and comfortable Restaurant downstairs and lovely garden

Stayed in August 2025

Easy booking. Quick check in. Comfortable bed, fairly spacious room. Quiet street on a Sunday night.

Stayed in August 2025

I was warned but accessing my room at the top of steep stairs was a challenge. The less agile beware! Configuration of plugs meant that I couldn't charge my phone, which I use as an alarm, overnight. I missed that breakfast has to be pre-booked especially on Wed and Thur when the restaurant is closed. I had to go out. The shower was up considerable step and when I got in the tray was like a skid pan and I could hardly stand up. It was lethal. The drain also appeared to be partially blocked. I rinsed and abandoned any hope of a proper shower and could only get back down safely on to the bathroom floor with considerable difficulty. It was an accident waiting to happen. i reported my experience to reception who said they would report it. I sincerely hope the problem is fixed as a matter of urgency.

Staff very helpful. Location splendid. Parking a wee bit complicated, but that's Wells I suppose. Comfy bed with good quality linen meant I had a good night's sleep. Plenty of hot water for shaving etc.

Stayed in August 2025

Private parking was not available

Excellent location. Good design of a fairly small bedroom and shower room. Imaginative decor

Stayed in August 2025

Being older the spiral stairs where a little challenging but the room was well worth the effort

Location excellent so close to the cathedral

Stayed in July 2025

Location is wonderful with Cathedral in background, Room was very comfortable and pleasantly quiet for an old building, wish we had stayed longer to fully enjoy the recommended restaurant

Stayed in June 2025

Parking was a bit difficult but doable.

It is a nice little place with great old rooms.

Stayed in August 2025

I would not have described the room as deluxe. It did have a canopy bed, but the room was rather small with only one chair to sit on. It could benefit from secondary glazing as the room faced the street and the traffic started early. The hotel restaurant was not open (we were advised of this in advance) and since we arrived in the evening we did not find anybody serving food after 20:30.

Very central location, convenient for town centre. The room was clean. Good communication beforehand from hotel about parking, lack of lift and restaurant availability. Walk in shower.

Stayed in July 2025

The final stairs from the bedroom were difficult with the suitcase when checking out.

The room was great, very quiet and comfortable beds! The location is brilliant and the staff were very helpful and friendly.

Stayed in June 2025

Have to bear in mind a 14C hotel so floors creak, doors bang, no a/c, rooms snug. However the bed could be improved to be more comfortable.

Good customer service, warm welcome and friendly staff. Beautiful location and views towards Cathedral.

Stayed in July 2025