Reviews of The Mayfair Hotel 3 stars

Dear Michael, Thank you so much for your kind review! We're delighted to hear you enjoyed your night out in Bournemouth and found the room comfortable, the shower refreshing, and the free parking convenient. It’s wonderful to know you felt it was excellent value—we aim to make every stay just that. We’d be thrilled to welcome you back whenever you're in the area again! Warm regards, Mayfair Hotel

Dear Michael, Thank you so much for your kind review! We're delighted to hear you enjoyed your night out in Bournemouth and found the room comfortable, the shower refreshing, and the free parking convenient. It’s wonderful to know you… Show more

Dear Cristaltear, Thank you for taking the time to share your feedback. We're pleased to hear that you found our staff friendly and responsive, and that you appreciated the thoughtful amenities provided in your room—from the fresh towels and toiletries to the coffee and tea setup. We’re truly sorry to learn that certain aspects of the room did not meet your expectations. Cleanliness is a top priority for us, and we regret that the room was not presented to the standard you—and we—expect. Your comments regarding the bathroom, lighting, and overall comfort have been shared with our housekeeping and maintenance teams for immediate review and improvement. We value your insights, as they help us enhance the experience for all our guests. We hope to have the opportunity to welcome you again and provide a more enjoyable stay. Warm regards, Mayfair Hotel

Dear Cristaltear, Thank you for taking the time to share your feedback. We're pleased to hear that you found our staff friendly and responsive, and that you appreciated the thoughtful amenities provided in your room—from the fresh towe… Show more

Dear Roberta, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the location—it’s always great to know our guests find it convenient and well-situated. Whether it's easy access to the beach, local attractions, or dining spots, we’re glad it added to your experience. We look forward to welcoming you back whenever you're in the area again! Kind regards, Mayfair Hotel

Dear Roberta, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the location—it’s always great to know our guests find it convenient and well-situated. Whether it's easy access to the beach, local attr… Show more

Dear Moira, Thank you so much for your lovely feedback! We're delighted to hear that you found great value in your stay and that our team made a positive impression. It's wonderful to know the location suited you well and that the room price met your expectations. We truly appreciate your note about breakfast—it's something we're actively considering, and knowing guests like yourself would welcome the option makes all the difference. Your input helps us improve, and we hope to offer even more next time you visit. Looking forward to welcoming you again soon! Kind Regards, Mayfair Hotel

Dear Moira, Thank you so much for your lovely feedback! We're delighted to hear that you found great value in your stay and that our team made a positive impression. It's wonderful to know the location suited you well and that the… Show more

Dear Kashyap, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the property's location—being just a short walk from the beach and close to good restaurants is something many of our guests appreciate, and we're pleased it added to your stay. We’re sorry to learn that some amenities and aspects of the room did not meet your expectations. While not all rooms are equipped with a fridge or TV, we understand how these features can enhance comfort, and we’ll certainly take your comments into account as we continue improving our guest experience. Your note on cleanliness has also been shared with our housekeeping team to ensure higher standards are maintained. We truly value your input and hope to welcome you again with an even better experience. Kind Regards, Mayfair Hotel

Dear Kashyap, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the property's location—being just a short walk from the beach and close to good restaurants is something many of our guests appreciate… Show more

Dear Barry, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and appreciated the helpful staff, convenient parking, and the fresh air from the room’s windows. It’s great to know the location worked well for you, with easy access to both the beach and town—and that the cleanliness met your expectations. We truly appreciate your feedback and look forward to welcoming you again soon! Kind Regards, Mayfair Hotel

Dear Barry, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and appreciated the helpful staff, convenient parking, and the fresh air from the room’s windows. It’s great to know the location wo… Show more

Dear Darren, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet expectations. While we’re pleased that you found the location convenient, we deeply regret the concerns you’ve raised regarding cleanliness and service. Please know that we take such matters very seriously. Our housekeeping team follows strict cleaning protocols, and stained linens or unclean facilities are not reflective of our usual standards. We sincerely apologize if your room was not presented properly and will be investigating this thoroughly with our staff. Regarding the TV and coffee machine, we wish we had been made aware during your stay so we could have resolved the issue immediately. We also regret that you were unable to reach reception upon arrival. Our team is available during designated hours, and we understand how frustrating it must have been not to find assistance when needed. We are reviewing our staffing procedures to ensure better coverage and responsiveness moving forward. Your feedback is invaluable, and while we regret that your visit was disappointing, we hope you might consider giving us another opportunity in the future to provide the standard of service we’re known for. Kind Regards, Mayfair Hotel

Dear Darren, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet expectations. While we’re pleased that you found the location convenient, we deeply regret the concerns you… Show more

Dear Dina, Thank you so much for your thoughtful review! We're thrilled to hear you had a great time and enjoyed both the property and the charm of the town. It's wonderful that the location and complimentary parking added to your experience—those are definitely highlights for many of our guests. We appreciate your understanding regarding room size and amenities. Coastal properties often have more compact layouts, but we’re always looking for ways to enhance comfort wherever possible. Your feedback is valuable, and we're glad you shared it. We hope to welcome you back on your next seaside escape! Kind Regards, Mayfair Hotel

Dear Dina, Thank you so much for your thoughtful review! We're thrilled to hear you had a great time and enjoyed both the property and the charm of the town. It's wonderful that the location and complimentary parking added to your… Show more

Dear Ausra, Thank you so much for your kind feedback! We're delighted to hear that you enjoyed the location and found the room clean and the bed comfortable—those are exactly the things we aim to get right for every guest. It’s always rewarding to know when we’ve helped make your stay a pleasant one. We hope to welcome you back again soon! Kind Regards, Mayfair Hotel

Dear Ausra, Thank you so much for your kind feedback! We're delighted to hear that you enjoyed the location and found the room clean and the bed comfortable—those are exactly the things we aim to get right for every guest. It’s always… Show more

Dear Jane, Thank you for sharing your feedback. We’re genuinely sorry to hear that the room did not meet your expectations and that you felt the need to seek alternative accommodation. While we regret that you chose not to stay, we appreciate you taking the time to express your concerns. Our rooms are designed to reflect the character of the property and are accurately represented in our listings, including photos and descriptions. We understand that preferences vary, and what feels compact or traditional to one guest may not suit another. We do provide curtains for privacy, and while they may not be modern blinds, they are maintained regularly along with all furnishings. Had we been made aware of your discomfort at the time, we would have done our best to offer assistance or explore alternative options. We’re always happy to help when given the opportunity. We value all feedback, even when it’s critical, as it helps us improve. We hope you’ll consider giving us another chance in the future under different circumstances. Kind Regards, Mayfair Hotel

Dear Jane, Thank you for sharing your feedback. We’re genuinely sorry to hear that the room did not meet your expectations and that you felt the need to seek alternative accommodation. While we regret that you chose not to stay, we apprec… Show more

Dear Maria, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the location, found the room and bathroom clean, and felt welcomed by our staff — that means a lot to us. We understand your concern about the 4 pm check-in time. While it's designed to give our housekeeping team enough time to prepare rooms to our standards, we know that earlier access can make a big difference to your plans. We're always looking for ways to improve, and your feedback helps us explore more flexible options in the future. We hope to welcome you back again soon — and maybe next time, we’ll be able to greet you a little earlier! Kind Regards, Mayfair Hotel

Dear Maria, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the location, found the room and bathroom clean, and felt welcomed by our staff — that means a lot to us. We understand your concern about the … Show more

Dear Lisa, Thank you for taking the time to share your experience — both the positives and the frustrations. We're glad to hear that you enjoyed the location and found it convenient for exploring the town. That’s something we’re proud of, and it’s great to know it added value to your stay. However, we’re genuinely sorry to hear about the issues you encountered. Friendly, attentive service is something we strive for, and it’s disappointing to learn that our team didn’t meet that standard during your visit. Your comments about the bar atmosphere are noted, and we’ll be reviewing how staff engagement may be affecting guest experience in shared spaces. Regarding the deposit refund delay, we understand how frustrating that can be. We’ll be looking into our checkout procedures to ensure smoother and more timely transactions moving forward. The condition of the fans and the limited ventilation are also concerning. Cleanliness and comfort are non-negotiables, and we regret that your room didn’t reflect that. Your feedback has been passed along to our maintenance and housekeeping teams for immediate attention. We appreciate your honesty — it helps us improve. If you choose to return, we’d love the chance to offer you a better experience. Kind Regards, Lisa

Dear Lisa, Thank you for taking the time to share your experience — both the positives and the frustrations. We're glad to hear that you enjoyed the location and found it convenient for exploring the town. That’s something we’re proud… Show more

Dear Grynchak, Thanks for sharing that — sounds like the setting hit the mark! A great location can really elevate a stay, whether it's easy access to the town, scenic walks, or just the convenience of having everything nearby. If there’s anything else you’d like to share — good or bad — I’m all ears. Sometimes the little details make all the difference. kind Regards, Mayfair Hotel

Dear Grynchak, Thanks for sharing that — sounds like the setting hit the mark! A great location can really elevate a stay, whether it's easy access to the town, scenic walks, or just the convenience of having everything nearby. If the… Show more

Dear Andrew, Thank you for sharing your feedback — we truly appreciate it. We’re glad to hear that you found the room clean and tidy, and that our receptionist made a positive impression with friendly and professional service. It’s always encouraging to know our team helped make your stay more welcoming. We also appreciate your comments regarding the creaky floors, compact bathroom and TV, as well as the noise from neighboring rooms. While some of these features reflect the character of our building, we understand how they may have impacted your comfort. Your feedback is valuable, and we’re actively exploring ways to improve sound insulation and overall guest experience. Thank you again for staying with us, and we hope to welcome you back with an even more comfortable visit in the future. Kind Regards, Mayfair Hotel

Dear Andrew, Thank you for sharing your feedback — we truly appreciate it. We’re glad to hear that you found the room clean and tidy, and that our receptionist made a positive impression with friendly and professional service. It’s always… Show more