Hodnocení – Thistle Express London Luton 3 hvězdiček

Dear Novakova, Thank you for sharing your impressions of your stay. We’re pleased to hear you found the accommodation clean and quiet, but we’re sorry that the breakfast variety and location did not meet your expectations. We understand your concerns regarding the surrounding area and guest safety, and we will share this feedback with the relevant teams for review. Your comments are valuable in helping us improve both our services and the information we provide to guests before arrival. We regret that your experience has led you to choose a different destination next time, but we appreciate your honesty and thank you for staying with us. Kind regards, Reception Team

Dear Novakova, Thank you for sharing your impressions of your stay. We’re pleased to hear you found the accommodation clean and quiet, but we’re sorry that the breakfast variety and location did not meet your expectations. We understand you… Zobrazit více

Dear Jana, Thank you for your lovely feedback. We're pleased to hear you enjoyed the variety at breakfast and found our location convenient—right by the shopping center and with easy access to transport links. We hope to welcome you again soon! Kind Regards, Reception

Dear Jana, Thank you for your lovely feedback. We're pleased to hear you enjoyed the variety at breakfast and found our location convenient—right by the shopping center and with easy access to transport links. We hope to welcome you a… Zobrazit více

Dear Jana, Thank you for your feedback, we're really glad to hear you enjoyed the convenience of our location near the bus and train stations! We sincerely apologize for the issues you experienced with the sink and cleanliness. Your comments are very important to us, and we've shared them with our housekeeping and maintenance teams to ensure these matters are addressed promptly. We appreciate you bringing this to our attention and hope to welcome you back for an even better stay next time. Regards, Reception Team

Dear Jana, Thank you for your feedback, we're really glad to hear you enjoyed the convenience of our location near the bus and train stations! We sincerely apologize for the issues you experienced with the sink and cleanliness. Your c… Zobrazit více

Dear Inka, Thank you for your kind words about our personal service, 24-hour check-in, and the breakfast options! I’m sorry to hear about the cleanliness issues with the carpets and surroundings. We truly appreciate your feedback and will work on improving these areas. We hope to have the chance to host you again and provide a cleaner, more comfortable stay! Kind Regards, Reception Manager

Dear Inka, Thank you for your kind words about our personal service, 24-hour check-in, and the breakfast options! I’m sorry to hear about the cleanliness issues with the carpets and surroundings. We truly appreciate your feedback and will … Zobrazit více

Dear Petra, Thank you for taking the time to share your feedback. We're pleased you found the location convenient, with nearby transport links and a shopping center. However, we're very sorry to hear that the overall experience did not meet your expectations. Your comments about cleanliness, staff attitude, room service, and general atmosphere are concerning and will be shared with management for immediate review. Guest comfort and safety are our top priorities, and we sincerely apologize for the shortcomings you experienced. Kind regards, Reception Team

Dear Petra, Thank you for taking the time to share your feedback. We're pleased you found the location convenient, with nearby transport links and a shopping center. However, we're very sorry to hear that the overall experience did … Zobrazit více

Dear Mrackova, Thank you for your detailed feedback. We're very happy to hear you enjoyed the beautiful room, comfortable bed, and our friendly staff, as well as the convenience of being close to public transport. We're sorry to hear that the surrounding area did not meet your expectations during your stay. While we do our best to provide a clean and welcoming environment within the hotel, we understand how the neighborhood can affect the overall experience. We appreciate your honesty and hope to welcome you again in the future. Kind regards, Reception Team

Dear Mrackova, Thank you for your detailed feedback. We're very happy to hear you enjoyed the beautiful room, comfortable bed, and our friendly staff, as well as the convenience of being close to public transport. We're sorry to he… Zobrazit více

Dear Tomková, Thank you for taking the time to share your feedback following your recent stay with us. I’m truly sorry to hear that your experience did not meet expectations, particularly regarding the condition of the room and the external environment. Please accept our sincere apologies for the issues you encountered, such as the broken sink, drainage problems, and noise disturbances. While we’re glad to know the room itself was clean, we understand that these other factors significantly impacted your comfort. We are aware of some of the challenges in the surrounding area, and while certain aspects may be beyond our immediate control, we are actively working on improving the guest experience within the hotel. Your comments about the room’s maintenance have been shared with our housekeeping and maintenance teams for prompt attention. If your travels bring you back to the area, please feel free to reach out to us directly—we would like the opportunity to offer you a better experience. Kind regards, Reception Team

Dear Tomková, Thank you for taking the time to share your feedback following your recent stay with us. I’m truly sorry to hear that your experience did not meet expectations, particularly regarding the condition of the room and the extern… Zobrazit více

Dear Kamila, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, particularly regarding the surrounding area and the noise levels. We understand how important a sense of comfort and safety is during your stay, and we regret that we fell short in this regard. While we may not have full control over the immediate surroundings, we are actively working with local authorities and our community to improve the environment around the hotel. Your feedback is very important to us, and we take your concerns seriously. We genuinely hope you'll consider giving us another opportunity in the future, and that we’ll have the chance to provide you with a much more enjoyable stay. Regards, Reception Team

Dear Kamila, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, particularly regarding the surrounding area and the noise levels. We understand how impor… Zobrazit více

Dear Martisova, Thank you for your wonderful feedback! We're delighted to hear that everything was perfect during your stay. It means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you again in the future! Best regards, Reception Team

Dear Martisova, Thank you for your wonderful feedback! We're delighted to hear that everything was perfect during your stay. It means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you again in the fu… Zobrazit více

Dear Guest, Thank you for sharing your experience with us. We’re pleased to hear that you found the bed comfortable and that the breakfast met your expectations. However, we sincerely apologize for the issues you encountered, including the mess in the hallways, broken equipment, and the non-functional sink drain. We will address these concerns with our team immediately to ensure improvements are made. We truly appreciate your feedback, as it helps us enhance our services. We hope to have the opportunity to welcome you again for a much-improved stay. Regards, Reception Team

Dear Guest, Thank you for sharing your experience with us. We’re pleased to hear that you found the bed comfortable and that the breakfast met your expectations. However, we sincerely apologize for the issues you encountered, including th… Zobrazit více

Dear Adam, Thank you for your continued trust in Thistle Express Luton. We appreciate your honest feedback and are pleased to hear that our location, 24-hour reception, and breakfast service add convenience to your travels. It’s great to know that you find our rooms clean and comfortable with all the necessary amenities. Your insights help us maintain our standards, and we look forward to welcoming you again on your next trip. Safe travels! Best regards, Khawar. Senior Reception Manager Thistle Express Luton

Dear Adam, Thank you for your continued trust in Thistle Express Luton. We appreciate your honest feedback and are pleased to hear that our location, 24-hour reception, and breakfast service add convenience to your travels. It’s great to k… Zobrazit více

Dear Lucie, Thank you for your feedback. I am glad your overall experience was mostly positive, although it seems we have some areas of improvement to make. I am very disappointed to read your comments and can assure you this is not the usual level of service we provide.We hope you will give us another chance in the future Kind Regards, Leah Reception Manager

Dear Lucie, Thank you for your feedback. I am glad your overall experience was mostly positive, although it seems we have some areas of improvement to make. I am very disappointed to read your comments and can assure you this is not the usu… Zobrazit více

Dear Maja, Thank you for sharing your feedback. We're glad to hear that you found the price-performance ratio satisfactory and appreciated the location. However, we’re sorry to learn about the issues you encountered, including the WiFi, cleanliness, and breakfast utensils. Your comments about the cigarette smell and carpets are concerning, especially as we aim to maintain a smoke-free and clean environment. We'll address these points with our team to ensure improvements are made. Thank you for bringing this to our attention. Kind regards, Reception Team

Dear Maja, Thank you for sharing your feedback. We're glad to hear that you found the price-performance ratio satisfactory and appreciated the location. However, we’re sorry to learn about the issues you encountered, including the WiFi,… Zobrazit více