411 Norwood Road, West Dulwich, SE27 9BU, United Kingdom
#6 of 7 hotels in West Dulwich
Guests' ChoiceBased on 26 hotel reviews
4.2Cleanliness
4.7
Comfort
4.7
Location
5.7
Facilities
4.8
Staff
4.7
Value for money
4.7
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Showing 1 - 25
Reviewed: October 7, 2024
Sandy
SpainThe bed was very uncomfortable. The walls are very thin. We could hear every word our neighbours were saying.
Check-in was easy with a key locker at the entrance. The bathroom was convenient and big enough.
Stayed in October 2024
Reviewed: June 16, 2024
Zuzana
SlovakiaThe owner should take a time and write the instructions properly. I booked it for our Student from abroad and he came late in the evening. He had a trouble to open the keys safe on the wall then I send someone else both could not open it. Then the drunk man appeared and he said what do you want in my property? The house does not have any number on it and the houses next door are same... The WIfi network was wrong with the password. It seems it was replaced with completely different one. The owner was helpful replied the call when needed and send the locksmith to open the key safe.
The price it was very cheap for a room with the bathroom in this location. Very good location near the train station Tulse Hill and buses from London Victoria or Brixton.
Stayed in June 2024
Reviewed: June 10, 2024
Jeremy
United KingdomThis place isn’t really a tavern. It’s some bedrooms at the top of someone’s house. The decor is poor, with scuffed walls and ill fitting curtains. The towels we were given were thin and looked like they’d been around since the 1970s. There was lipstick on one of the pillowcases and the bed was not comfortable. Also the walls were very thin and we were awoken in the middle of the night by the guest in the room next door making telephone calls. The kitchen area of the room has only one cup although the room is for two people. Also the curtains are so thin the room was bright with sunlight by 5:30am in May.
The hosts were good at responding to queries and we were able to check in early.
Stayed in June 2024
Reviewed: August 20, 2025
Abigail
United KingdomHard to leave a review when we never got to stay in the property. We tried to arrange for a late check in (due to the time of our flights getting in), but they didn’t reply to us. And when we tried to contact them when we arrived, they just didn’t answer the phone. Looked like there was key safes on the wall, but no information on how to get into them. We needed to find last minute accommodation elsewhere. Very disappointed and do not recommend.
Stayed in August 2025
Reviewed: August 19, 2025
Jacek
United KingdomFront garden, entrance, staircase - old carpet, smell of nicotine /cigarettes
Location was convenient.
Stayed in August 2025
Reviewed: May 28, 2025
Miller
United KingdomThe key didn’t work to get back in The room was dirty from the last people The code for the door was wrong
Stayed in May 2025
Reviewed: December 1, 2024
Chris
United KingdomThere is no house number or sign on the door. As soon as you opened the front door you was hit by the most disgusting smell which went all the way through the 3 floors. The carpets were disgusting not sure when they were last vacuumed never mind cleaned. The walls were covered in filth in the hall and stairs. The bannisters were broken and dangerous at the top as you could fall through. I opened the room which was number with a piece of scrap paper, there was a half opened bottle of water on the side, the bed wasn’t made and it stank! Never again and I would appreciate a full refund, there were a lot more problems like an intoxication resident shouting in the early hours and just generally needs to closed down by booking.com as unfair on people to spend their money for what I can only describe as the worst experience I have ever had when it comes to staying away from home. It was like a crack den on steroids!
Close to where I needed to be but that because where I chose!
Stayed in December 2024
Reviewed: September 24, 2024
Nam
United KingdomThe hotel is not available. We cannot find the above address.
Stayed in September 2024
Reviewed: September 2, 2024
Munachim
United KingdomThe person that is running the place is just ripping people off. What is advertised is not what is seen. You could state how dirty the place is from entry. All the rooms is occupied with people permanently which is scary on arrival. The room I stayed has a permanent occupant who perhaps just left for the night. The beddings are dirty and smelly, the toilet unwashed. I called the management severally as I wanted a change or refund, he promised coming immediately but didn’t show up thereafter and ignored my call all through. No smoking, but you could notice people smoke inside the house on arrival.
There’s nothing about the place to like
Stayed in September 2024
Reviewed: July 15, 2024
Jennifer
United Kingdomi was unable to stay at the property the room was dirty the mattress and pillows filthy the bathroom smelly with a dirty wet mop in the shower . contacted oweners requesting my money back because i could not stay had to rebook somewhere else very costly.
not thing
Stayed in July 2024
Reviewed: May 24, 2024
Mishal
United KingdomBed was made but needed either washing or more dusting.
The sunlight in the morning was delightful. Overall acceptable cleanliness.
Stayed in May 2024
Reviewed: May 13, 2024
Cachimuel
United KingdomI can say that it is one of the worst apartments I have ever seen, the sheets are not changed and there are traces of hair from the people who use it, the mattress has damaged springs and the cleaning leaves a lot to be desired.
Stayed in May 2024
Reviewed: April 15, 2024
Joseph
Trinidad and TobagoThe heater didn’t work some nights causing me to get sick. The TV remote didn’t work. Supplies from the contract was not provided upon arrival. Mini fridge, blow dryer, extra towels, dishes, utensils, pots and pans were only provided upon request. The bed sheet was as similar to a pice of cloth with unsewed edges. Hot water was off for a day. Incorrect key code was provided leaving me out in the cold for over an hour. The landlord wasn’t answering his phone.
The location was convenient
Stayed in April 2024
Reviewed: January 8, 2023
Alysha
United KingdomEnded up leaving early due to a power outage so didn't stay the night, however when the light in the room was on it was a bit sharp due to no lamp shade.
Easy to access the property/room. Clean room/bathroom. Would happily stay again
Stayed in January 2023
Reviewed: October 21, 2022
Oliver
Australiathe bedsheets smelt very dusty, bathroom had other occupants clothes all over the floor. hallway entrance to room looked like the beginning of a construction site.
nothing it was the worst experience
Stayed in September 2022
Reviewed: October 15, 2022
Krzysztof
United KingdomThe neighbor living next door greeted me offering sexual offers and started showing his penis, very strange and doggy place, dirty floor, I do not recommend
Stayed in October 2022
Reviewed: September 16, 2022
Jack
United KingdomTurned up on Monday to a house that was being used as part hotel, part rental property (there are no staff onsite - I walked into my room to a half naked man already in my booked room. I was advised by the staff once I called that I could make use of another room (not an en suite) for the time being but I really just wanted to get a shower after a long days work and a 45 minute journey to the property. The fact there was already another guest in the room - meant the sheets/towels and everything was already unclean - the staff I contacted explained they would bring me clean linen - I was kept waiting until 10:00pm and then they never arrived, it wasn’t until 3:00pm the next day that I actually received the clean linen. So I had spent the night without a clean sheet on the bed, which is quite disgusting. I was then ignored by the staff for the majority of my stay. When I finally spoke with the staff I was told that the first person I spoke with, was actually double booking rooms and taking cash from guests. This stay was possibly one of the worst stays I’ve had in the last year and I’ve stayed in hotels for work consistently each week for 8 months. I have since had contact with the second member of staff - whom said he would look into reimbursement for the issues I have faced but I honestly have little hope for this.
Honestly - there isn’t much to enjoy about this property. The breeze from the loft window was the highlight.
Stayed in September 2022
Reviewed: June 24, 2025
Suzanne
United KingdomThere are no comments available for this review
Stayed in May 2025
Reviewed: March 5, 2025
Kilty
New ZealandThere are no comments available for this review
Stayed in March 2025
Reviewed: August 12, 2024
Danny
United KingdomThere are no comments available for this review
Stayed in August 2024
Reviewed: July 9, 2024
Szilamer
United KingdomThere are no comments available for this review
Stayed in July 2024
Reviewed: April 29, 2024
Osman
United KingdomThere are no comments available for this review
Stayed in April 2024
Reviewed: November 18, 2022
Ezekiel
United KingdomThere are no comments available for this review
Stayed in November 2022
Reviewed: September 19, 2022
Jhow
United KingdomThere are no comments available for this review
Stayed in September 2022
Showing 1 - 25
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