General deco jaded and needs refreshing; water to shower only just reached warm.

Nice big comfy bed / bedroom; bathroom clean and fresh; good breakfast; friendly helpful staff.

Stayed in August 2025

Overwhelming drain smell in room I stayed in. Decor could be updated as it made the room feel neglected. WiFi from the bar did not extend into the bedroom

Convenient location, food excellent Bed very comfortable

Stayed in August 2025

In RM 16 the shower took around 10 mins to put through hot water could definitely do with an electric shower. The mattress could do with being replaced.

The staff are exceptional and nothing is ever too much trouble.

Stayed in August 2025

The Wi-Fi isn't good it didn't connect to the the WiFi it needs it to be sorted out then it'll be fantastic if it does get sorted out. Also I forgot to say when I was in the room in the bathroom my shower didn't work.

I like the place where it was and the very reasonable price and got a warm bed.

Stayed in August 2025

Stayed four nights. Very good except the standard of service for breakfast on my last morning (Saturday) was no where up to the standard of the previous mornings.

Stayed in August 2025

The double bed was very uncomfortable. We rolled in to the middle.

Lovely staff and great location

Stayed in August 2025

Decorations are a bit tired with water damage present. No food on the Saturday night when we'd planned to stay in.

Convenient location. Good parking at the rear. Friendly staff and good breakfast.

Stayed in August 2025

The accommodation part is a little run down,also the hot water was very unreliable

The central location, very pleasant staff,free parking, breakfast included in the very reasonable price for a change.the bar was cozy & quiet.Very good value for the price you pay.

Stayed in August 2025

Friendly staff good value

Stayed in August 2025

Noisy road outside, no fan for hot weather.

Fantastic location, great pub, staff happy and friendly, rooms clean and comfortable no complaints. Good breakfast and food price on drinks, right next door to Carlisle park which is beautiful and close to shops bars and restaurants.

Stayed in August 2025

The hotel is a bit tired & needs some major redecorating

Excellent staff & cleanliness of the Hotel. Food was good too 😊

Stayed in August 2025

Room 14, our water in the room was cold and we notified reception. We were told to run the hot water taps for 5 minutes which we did, the hot water came through the bath and sink taps okay then. Unfortunately, there was no pressure at the shower head and the dribble of water which came out was still cold! We were disappointed with this as, on checking the reviews, they were told of this fault a week before and it wasn’t fixed. The furnishings were dated & worn, and the room wasn’t cleaned properly.

The location was very good, easy to park the car. Breakfast was excellent and the entertainment in the lounge bar, was better than expected for a small hotel, we really enjoyed it.

Stayed in August 2025

Some parts of the hotel were in need of decorating.

Ideally situated for town centre. The room was clean and comfortable. Really good breakfast. Staff are really helpful.. Good value for money.

Stayed in August 2025

Price of the drinks. £5.45 for a pint bottle of Newcastle Brown Ale (£4.50 in my local) - 21% dearer. As a result, I drank elsewhere.

Generally good but whoever decorated the ceiling in the room needs to find another job (see photos). Breakfast was good and served early (7.00am)

Stayed in August 2025

Staff were very friendly and helpful. The room was basic but comfortable. Shame that they stopped serving the evening dinner at 5pm.

Stayed in August 2025

Having read the reviews that said there was no hot water we tried the shower as soon as we moved into room 14. It was cold and didn;t get hot. James, the staff member who checked us in, offered to change our room and so we moved to room 18, which had an excellent shower with lots of hot water.

Nice room, excellent breakfast, helpful and friendly staff.

Stayed in July 2025

nothing

Lovely staff very helpful, room as expected, good price and great location

Stayed in July 2025

The building itself is very old so you expect uneven floors, walls etc but decor is very dated and upstairs is in need of a revamp which I believe is underway. Our shower was out of action and we had to wait quite a while for enough hot water to fill the bath. This was explained to me however and this was reflected in the very reasonable price. Lighting wasn't good in the room and because of the rooms shape, we only had one bedside unit. Despite all this, we would stay again as the bed was super comfy and that's what really matters!

The bed was very comfortable and the breakfast was lovely. The staff were very pleasant. Carpark on site was useful.

Stayed in July 2025

Although the room was clean the decoration needs updating and the water pressure needs adjusting as it wasn't hot enough.saying that we would definitely stay again.

Myself and my partner stayed here to attend a wedding perfect location ,lovely breakfast, helpful friendly staff,clean room 😄

Stayed in July 2025

Requires work done to the inside of the property.

Great location and free parking.

Stayed in July 2025

It needs updating

The breakfast was excellent. The room was big as we were upgraded to a family room. In need of a repaint but all in all we enjoyed the stay

Stayed in July 2025

Room quite tired, needs freshening up/ painting in some areas. Shower was barely a drizzle sadly, trying to wash my hair took quite a lot longer than normal! Also water was cold the first evening despite leaving it running for almost 10 mins - fortunately the next morning it was a more comfortable temp!

Clean comfortable rooms, tasty breakfasts with good options. Lovely staff, nice and close to town :)

Stayed in July 2025

Corridors need a good clean with new carpets.

Friendly staff, excellent breakfast.

Stayed in July 2025

Poor start when we were charged £15 a night for a tiny chihuahua. The booking did not make it clear that there would be a charge, I thought dog friendly meant acceptance of a dog. The receptionist person wasn’t pleasant about us not having it on the booking form.

Breakfast was very good. They get high praise from us. Very central. Room was good too. Very central and good private parking.

Stayed in July 2025