There aren't many pictures of the property to view beforehand which probably should probabaly have been the first red flag. The site itself is really run down and not kept that well at all. The "hot tub" was just a wooden bath really that had a water pump to heat the water. It was only big enough for 2 people, so therefore wasn't suitable for all three of us who went. Ehile it was filled from frssh water from the resevoir the water itself was quite dirty and we had to us a cup to get things out if it. When it stated that there was a hot tub on the booking information it was not specified what kind of hot tub it was. We would not have booked this property if we knew. There was also damage within the property that hadn't been fixed, such as the bathroom door handle that was broken off on the inside. This made it very difficult to get the door open again and the end where it had broken off was very sharp. We had to use a towel over our hands as one of my friends actually cut herself on the handle.

The staff were so lovely and accommodating. We knew that if we needed anything they would be there to call on at all times. The beds and linens were all clean and fresh. The beds were also very comfortable.

Stayed in July 2025

It wasn’t clean. We also had to clean out the hot tub before we could use it. £200 per night is really not worth it.

Location was great and our dog loved exploring the forest surroundings.

Stayed in July 2025

Paid extra for a pod with a hot tub and the hot tub wasn’t working

Place was lovely. Out of the way. Staff were brilliant, very helpful and bubbly

Stayed in June 2025

- No toiletries in room (no toilet paper or soap for hand washing) - no logs for fire and when we asked for them and they were provided they were incredibly damp - cannot park outside lodgings, 5 minute walk in uneven terrain - hot tub would barely fit 2 never mind the 4 the room was designed for. It was also full of leaves and murky. - heating didn't work - Spa really far away from lodgings so you have to drive - Lighting non existent around accommodation so if you need to go to another lodging or back to your car bring a torch. I contacted them in regards to the issues we had and have so far been ignored. Wouldn't recommend.

Clean-ish

Stayed in August 2025

Staff were very rude , asked if they could ring us a taxi and just said “no.” Also when we got there seemed very unorganised and lethargic. Place was left with half a roll of toilet paper. And was dirt scattered around the floors.

Hot tub outside and the pods themselves were nice

Stayed in August 2025

Staff checked us in at 3pm stuck a hose in hottub and said would return in half an hr no one came back .no WiFi as stated.. hottub wouldn't work n to top it of the shower was broke.. tried to ring and message staff for several hours noone available for accommodation.. thanks to the 2 staff members working on the we hydro water we were able to return key at 6 pm we weren't staying ..i was told manager would ring about refund still nothing 2 days later..we have previously stayed in the river house and it was fantastic was expecting the same standard and that is not what we got.save your money do not book river cottage!!!!!!

Nothing could not stay in property

Stayed in August 2025

Nice clean area and helpful staff throughout

Stayed in August 2025

Plenty of amenities

Stayed in August 2025

Shower full of mould was rather dirty throughout the hole room. Private hottub was filthy with a sheet of green limescale. Staff said they would come back in 20 minutes to take us to the spa no one come back! Absolutely disgusting for the price. avoid!

Location

Stayed in August 2025

It was all good

Viking hut was excellent clean comfortable nice relaxed night away. Staff were brilliant.

Stayed in August 2025

Just here for accommodation. Check in arranged for 2 - by 3.20 we got in. Apparently only 1 mop. Had no knowledge of when cafes and restaurants onsite were open and actually weren’t sure where their office was. Dome accommodation looked good but there was loads of goat droppings around it and in the entrance. We told they would be cleared - took them nearly 3 hours to do so. In the meantime our dog (reason we booked as dog friendly) ingested some of the droppings giving her an upset stomach. TV not operating - reported not working at 3.30, despite numerous requests for someone to come and fix, and assurance they would, no one came. Quarter of a roll of toilet paper; took over an hour to add supply when flagged. Had to drive up to the office to raise these issues as they never answer the phone or respond to voicemails. No lid on bin. Bare nails sticking out of seating outside. Sofa bed pillow wet. Main Dome bed/sheets damp. Damp on curtains despite heating on. Cold as a result with poor sleep. Not too clean.

At first the Dome accommodation looked good driving up to them.

Stayed in July 2025

Not one thing paid £247 for private hottun ans cottage got a wooden tent covered in spiders no hottub

Absoulely nothing place is a shables and a disgrace the way guest are ignored

Stayed in July 2025

It hasn’t been stated or mentioned that it is in the middle of a water park. The advertising and photographs through the website gives a false sense of location. We thought we were booking a stay in quiet secluded spot, how ever we were highly disappointed when we found out and thought we had the wrong address.

Stayed in June 2025

There was no bin provided, the curtains were broken and the water wasn't clean. We tried calling the office 3 times, however there was no answer.

Really friendly welcome, with a nice clean cabin.

Stayed in June 2025

•On arrival staff didn’t know where we were staying •Private hot tub that was paid for extra ,hadn’t been turned on upon arrival. Wasn’t hot until about 10pm (turned on after 4pm) •Partner went to shop in morning and couldn’t get back in through the gate, as we had not been provided with a code to open the gate nor was there anyone present at the gate.

Lovely and beautiful place. Love how private and secure it is!

Stayed in June 2025

For a start.. booking.com sent us to a completely different area? Leaving us to check in only at 6pm. Only for my girlfriend looking online to find out it was actually at let’s go hydro, we wouldn’t have had a clue. And another thing.. the hot tub at the hideaway hut has left me and my girlfriend covered in hives? Are these actually cleaned? I’m unsure…. Otherwise apart from this a good stay.

I liked the area, it was nice to be away from everything. Local shops weren’t to far away either.

Stayed in June 2025

The living area of the pod wasn’t as clean as it could’ve been. There was no soap in the bathroom. The kitchen had washing up liquid but we couldn’t find a dishcloth or a T towel. We luckily had things with us as we had been self catering earlier on in the holiday. I used the hot tub which was lovely and warm. The bbq outside still had cooked food in it from previous occupants. The wood burner in the pod had old drinks cans in it. We booked very last minute as our ferry had been cancelled but things could have been better. The staff were very helpful on check in.

The pod was very comfortable.The facilities were good especially the bathroom. We also enjoyed the outdoor space.

Stayed in July 2025

Where do i begin, For starters the hot tub was absolutely freezing no matter how much wood we lit or how long we kept it on for it would just not heat up at all so we didn’t get to use that facility, The kitchenette was outside so anytime we wanted a drink or a cup of tea we had to go out in the lashing rain and not to mention the complete and udder filth of the place was unbearable. There was hair all over the pillows, pieces of broken wood on the ground inside (which gave my parter a splinter) Numerous dead flies laying about the place and literal cobwebs inside the kettle. Dirt and grime on the utensils also, The sofa that we wanted to use to watch tv has streaks of uncleaned brown stuff (which i’m guess was someone else’s fake tan that has came off and not been washed).

Bed was comfortable and the bathroom facilities were quite useful.

Stayed in August 2025

the privacy

Stayed in August 2025

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Stayed in August 2025

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Stayed in August 2025

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Stayed in June 2025

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Stayed in September 2025

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Stayed in August 2025