Reviews of The Ro Hotel Windermere 4 stars

Nothing bad from start to finish

The Ro hotel provided the most disappointing start to our stay in the Lakes, starting with the unhelpful and rude receptionist things just went downhill from there, including a manager who was more interested in talking to the barman about himself rather than letting customers get served, a dirty bedroom that didn't even have the coffee making products in it and once we mentioned we couldn't make coffee we were told to go to reception and collect them ourselves. If you want your room serviced which is not an automatic option you need to put a sign on the door handle for this to be done, which I don't totally disagree with but when no door sign is available is very annoying, the towel rail was so dirty I could write my name in it. The smell of damp in many areas of the hotel is quite unpleasant along with the general lack of cleaning and dusting. The evening menu is minimal and most bar snack menus have a wider choice. There were however two very pleasant member of staff a trainee receptionist who was greeting everyone with a smile and had she greeted us maybe our initial impression would have been better, and the morning host in the restaurant. Unfortunately the rest of the staff didn't appear to be interested in any kind of customer care.

Very nice hotel with lovely views. Lovely room with airco

The bedroom was generous but it's bathroom was very narrow and cramped

Location, helpful staff, nice size room, spotlessly clean, nice bar area.

£50 pre-authorisation taken from my account even though no monies were owed. Still waiting for it to be withdrawn.

Overall very good

The car park was full and had park on the grass under a tree paid £7.50 for the birds too poo on not very happy

The location and the room.

The lift facilities and vegetarian option in breakfast. Such as hash browns.

Location and view is great. Clean and good sized bedroom and bathroom. Plenty of options on the restaurant menu, which was also available in the bar. Dinner was good and not over priced. Reception, bar and restaurant staff were welcoming and interested in guests having a good time.

Buffet style breakfast wasn't great. The hot food wasn't hot, the fruit juice was a concentrate and the restaurant staff struggled to keep up with replenishing, food and crockery e.g. tea pots. These are observations and not complaints.

The hotel was lovely! The entrance, bar and restaurant were something you would like in a city lovely and stylish. The corridor to the rooms could do with a touch ups and new carpet. The staff were lovely and very welcoming and friendly. Great price with lovely breakfast although the room you get the breakfast from is a touch small so you have to manoeuvre around other people.

The accessible room shower area was a bit dirty. Breakfast area quite small although seating space was lovely!

Modern, clean, nice bar and restaurant. Good location only 5 mins from town centre.

Car park very overcrowded but with no management. Awful parking by guests very frustrating and could be solved with some simple lines drawn to mark spaces correctly.

One of the younger supervisors was very nice. Genuinely interested when making conversation.

The property is very run down and needs some serious TLC. Our room was always slightly damp and throughout the night there was a constant beeping noise. There were cobwebs in the bathroom with their little creators still living in them. There’s an off smell in the downstairs corridors to the rooms. At night, on the bottom floor, it is like you’re staying below a heard of elephants, and every visit to the toilet can be heard. Not conducive to a good nights sleep.

Good location. Comfortable bed and good size room

Slightly tired appearance once past the 'front' limited booking for evening meal

Location

Room needs some TLC, especially bathroom, spot lights out & fan not working was reported & fixed but fan stopped working after 15 mins again.

excellent location , food was very nice, staff were very helpful

paying for parking is not what i expected

Great location and views. Excellent buffet breakfast and friendly staff. We upgraded to a lake view which was definitely a highlight. Spacious, quiet room was lovely. Comfy bed and nice linens.

Everything extra. Parking, use of pool and gym and a very expensive dinner with poor selection of wine which meant we only had breakfast in the hotel. Our upgraded room was shabby, botched repairs and paintwork and the fridge didn’t work. We asked twice for it be be fixed or exchanged but nothing happened. Disappointing. Parking is a free for all, despite paying daily. Not enough spaces. Wifi sketchy in the whole town.

The bar area was super modern and lovely with great views over the lake 😍

The room we stayed in room 6 dog friendly was tired and run down with ripped carpets with stains and cracked sink which didn’t feel in keeping with g with the reception

Great hotel staff very helpful

Nothing

Bar and outside seating

The dog friendly rooms are a little tired looking

Location, standard of finish, breakfast, comfortable modern facilities. Requested to move rooms due to the room being offered having very little natural light, moved us without hassle.

Parking, parking charges, original room offered at the rear of the property was very dark and a poor reflection of property’s standard. We would have been very unlikely to stay again if we hadn’t been relocated.

Leaving

The staff on reception made me feel belittled and stupid and honestly uncomfortable and like I was a total idiot

Nice bedding!

Not being told about the incredibly steep hill. Definitely not 4*. Threadbare, dirty, stained carpets. No assistance/porter service. Having to use two separate lifts to get to the second floor. No room service. A charge of £25 for 2 hours access to pool/gym. Complained to hotel several times about the constantly high volume of the TV from the room above, starting at 6am, yet it continued. This resulted in our leaving a day early therefore ruining our holiday.