Reviews of Hotel Xanadu 4 stars
26-42 Bond Street, Ealing, London, W5 5AA, United Kingdom
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewIt was spacious, modern and clean. There was secure parking available.
The room had another door to the room next door - it didn’t seem very secure. Late at night, I could hear people opening their door that would lead to my room and wondering what was it about. I also wasn’t made aware that there were different packages available for breakfast, so I ended up paying just one price which was the more expensive one and it didn’t even include coffee. I haven’t experienced that before that a breakfast offer comes without coffee as that costs extra.
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewClean and good location to where we needed to go. Staff were very helpful and friendly and easy to approach also!
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewIt was beautiful and clean. Staff were so friendly and really helpful. The breakfast was lovely. Such a variety and well presented. A comfortable, very big bed and super powerful shower.
Dear Nikki, We thank you for the excellent review. We are glad you found our rooms to large, comfortable and luxurious. We very much appreciate this. We are honoured that you found our breakfast to be tasteful and well presented. We hope to see you again soon. All the best! Joshua
Dear Nikki, We thank you for the excellent review. We are glad you found our rooms to large, comfortable and luxurious. We very much appreciate this. We are honoured that you found our breakfast to be tasteful and well presented. We hope t… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLovely room, clean and tidy- friendly staff who were able to help us out with a plug!!
Nothing
Dear Joanne, We thank you for the excellent review. We are glad you found our rooms to be of top quality, we really appreciate it. We are grateful that you found our staff yo be helpful. We hope to see you again soon. All the best! Joshua
Dear Joanne, We thank you for the excellent review. We are glad you found our rooms to be of top quality, we really appreciate it. We are grateful that you found our staff yo be helpful. We hope to see you again soon. All the best! Joshu… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewVery clean. Comfy bed. Lovely staff.
Not as near to Wembley Stadium as i was told.
Dear Sally, We thank you for the excellent review. We are glad you found our rooms to be spotless as well as hospitable. We are delighted that you found our staff to be lovely. We will take note of your feedback and send it to the relevant department, we apologise for the inconvenience. We hope to see you again soon. All the best! Joshua
Dear Sally, We thank you for the excellent review. We are glad you found our rooms to be spotless as well as hospitable. We are delighted that you found our staff to be lovely. We will take note of your feedback and send it to the relevant… Show more
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe breakfast was amazing! Staff was really friendly and helpful, especially when our flight was delayed and we didn’t know when we would arrive.
Dear Katelyn, Thank you for your kind review. We are glad that you enjoyed your stay with us. And we wish to see you again in the future. Kind regards, Kai Hotel Xanadu Reception
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewFor the price room.bog standard ,lamps did not work until I messed about with the bulbs as they were loose ,had to ask for extra milk and sugar as only enough for one cup this morning, carpets stained ,and also.lamps stained
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBreakfast wasn't very hot, but still nice. Parking was good. Hotel room lovely
I thing.
Dear Maxine ,Thank you so much for taking the time to share your experience with us! We're really glad to hear you enjoyed your lovely room and that parking was convenient. We're sorry the breakfast wasn’t as hot as it should have been — that’s not the standard we aim for. We've shared your feedback with the relevant team so they can look into what went wrong and make improvements. We truly appreciate your comments and hope to welcome you back for an even better stay next time!Kind regards Pemsang
Dear Maxine ,Thank you so much for taking the time to share your experience with us! We're really glad to hear you enjoyed your lovely room and that parking was convenient. We're sorry the breakfast wasn’t as hot as it should have b… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe peaceful sleep and location near Elizabeth Line and the spacious room
Dear Guest, we are delighted to hear you had a wonderful experience staying with us. Your review means a lot to us and your satisfaction and comfort is our top priority. We look forward to see you again. Kind regards!Pemsang
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe hotel was well situated, close to a lot of food places and around the corner from a shopping centre. We stayed 2 nights as we were attending Coldplay in wembley. Easy to get Ubers to pick you up and a short drive to wembley. The room was clean with a massive window which we love. The bed was comfortable and the staff were all very welcoming.
Dear Emma, Your kind words means a lot to us. We are glad to hear you had such a positive experience staying with us and that you found our hotel room to your liking. Our guest satisfaction is our utmost priority and hopefully we will get a chance to welcome you again. Kind regards!Pemsang
Dear Emma, Your kind words means a lot to us. We are glad to hear you had such a positive experience staying with us and that you found our hotel room to your liking. Our guest satisfaction is our utmost priority and hopefully we will get a… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation and value
Nothing, it was great
Dear Jennifer, Thank you for the kind review. We are glad that you enjoyed the area around Ealing and your stay with us. We also hope to see you again in the future. Kind regards, Kai Hotel Xanadu Reception
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewHotel attention to detail in reception and bar area were lovely. On entering the room the bedding was clean and tidy along with bathroom area. Iron was brought to room on request.
On entering the room the carpet was heavily stained in many areas of the room which really affected the attraction to the rest of the room as it looked tired and I did not want to walk bare footed. In my opinion this needs replacing. The bathroom towel smelt as if it had been used to dry a dog with so had to result to hand towel after use of shower
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewVery clean. Comfortable large bed. Helpful staff
They could update the tv system. Very dated
Dear Sally, We thank you for the excellent review. We are glad you found our accommodation to very comfortable as well as spotless. We appreciate that you found our staff to be pleasant. We will take note of your feedback and send it to the relevant department, we apologise for the inconvenience. We hope to see you again soon. All the best! Joshua
Dear Sally, We thank you for the excellent review. We are glad you found our accommodation to very comfortable as well as spotless. We appreciate that you found our staff to be pleasant. We will take note of your feedback and send it to th… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in June 2025
Verified review