Отзывы о Bakuriani Apartment

Dear Felix, As a host of this Apartment, I want to address the concerns you raised regarding the provision of towels and bed linen during your recent stay at our apartment. Firstly, I want to clarify that information regarding the availability of towels and bed linen is communicated to guests in advance through multiple channels: • On the main page of the apartment listing on the booking platform, specifically in the "Host Information" section, it is clearly stated that "towels and bed linen are not included in the apartment rental. However, they can be requested one day prior to check-in." • Additionally, this information was reiterated in the email you received after booking confirmation. The email explicitly states: "Bed linens and towels can be requested at the reception on the first floor. You may conveniently order them upon your arrival." Please note that this service is chargeable, with an approximate cost of 10 – 15 GEL. • Furthermore, this information was also provided in the "Welcome Email" you received on your arrival date. Therefore, I must respectfully disagree with your claim that you were not informed about these arrangements. Please check all of these emails and info. As I said guests are encouraged to request bed linen and towels one day before check-in for prompt availability. If requests are made on the day of arrival, delays may occur, especially if the laundry is busy. In your case, as I was informed our staff attempted to deliver the items after half an hour, but you were not in the room. After 6 pm, our staff concludes their shifts, so if guests arrive late, it's crucial to inform reception if items are still needed and leave requests at the reception lobby. That was the issue of your communication. That this is an apartment rental, not a 5-star hotel, so our procedures and expectations may differ. We do not offer 24-hour service. Regarding the issue of dirty linen with hair, I am sorry, but I only became aware of it through your review. However, it's important to note that this is a separate matter from the operation of our apartment rental and is not directly linked to the review of the apartment itself. As the host of this apartment, I respectfully disagree with your assessment of our service, low scores about comfort, facilities, cleanliness, location, value of money. It is unfair Sincerely, Ana The Host of this apartment

Dear Felix, As a host of this Apartment, I want to address the concerns you raised regarding the provision of towels and bed linen during your recent stay at our apartment. Firstly, I want to clarify that information regarding the availab… Развернуть