Spa facilities didn’t work at all. We tried to do sauna with one of the members staff but failed. Though it was so needed during our stay. Breakfast is not fresh at all fruits and vegetables are cut way before. I think at least 24h before. Very very dry meats fruits and vegetables. It’s quite frustrating. The carpets in the room have SEEN A LOT. The staines are impressive. We were glad it was just an overnight stay.

The staff was very friendly and helpful. Location is convenient.

Stayed in August 2025

Nice view

Stayed in June 2025

Mediocre breakfast, occasionally indifferent service folks with certain Russian bad quality service vibes you do bot want to see in Georgia

Location near slopes

Stayed in March 2025

This review is hidden because it doesn't meet our guidelines.

Good experience, staffs were good

Stayed in March 2025

Rooms were big Good breakfast Nice staff Good service Great jacuzzi on the roof in the open air Good spa

Stayed in March 2025

No ski in , ski out

Polite staff

Stayed in March 2025

Everyone at the hotel was very nice and supportive. Location is very convenient, close to 2nd slopes. Very easy to get transportation to New Gudauri.

Stayed in February 2025

The saunas didn't work properly

Hotel staff are helpful, and communicate well, both verbally and through writing. Good location, a nice and cosy hotel, and value for the money

Stayed in January 2025

Unfortunately, the hotel does not meet the standards of a four-star property, whether by Western or other international benchmarks. As a result, our expectations and the value for money were not met. For example, the breakfast was very disappointing. The food was of the lowest quality, and the coffee was watery and undrinkable. Even with the limited food selection, basic items like forks, spoons, or sugar were often missing, and we had to wait and ask several times for them to be replenished. Another major issue was the lack of noise insulation. The walls are so thin that we could hear everything from the corridors and nearby rooms. We barely slept at night because some guests, including both adults and children, were loudly talking and misbehaving until late. It’s essential to bring strong noise-canceling earbuds if you plan to stay here. The location was also inconvenient. It’s too far to walk to the ski lifts or any restaurants, so taking a taxi is necessary, and the fares are very high, adding significantly to the overall cost.

The best thing about the hotel was its staff, especially the receptionist. She was very kind, helpful, and answered all my questions and requests. We arrived earlier than the check-in time after a long trip from the airport, and she offered us a complimentary breakfast while we waited for our room. She also arranged an early check-in for us as quickly as possible. Many thanks to her !

Stayed in December 2024

1. Rooms are very small 2. A short cab ride away from more happening areas (New Gudauri)

1. Helpful and friendly people at the reception - they helped us out with ski lessons/tours/transfers etc. 2. Close to the first ski lift (about 800m) and provide shuttle service to the second ski lift (although limited time slots)

Stayed in December 2024

Breakfast re-filling was slow.

Stay was very comfortable and everything mentioned in booking was provided. So I can recommend if people love to have continental breakfast.

Stayed in December 2024

Comfortable, spacious and clean rooms, with beautiful views. Very nice staff. There is quite a reasonable restaurant with halal food options.

Stayed in December 2024

Room is very small

Its location

Stayed in December 2024

General reception staff behavior and breakfast options are very limited.

Stayed in December 2024

It’s easy to hear at other rooms. Sounds, The breakfast buffet should be better

Location is very good. The food in the restaurant also good specially the Middle Eastern grills, staff are so lovely and helpful. Rooms are good and Clean

Stayed in December 2024

Breakfast is good. I recommend to arrange a cook which can make hot eggs at the spot and hot bread maker.

The owner, the reception lady and Mr. Raman from the restaurant end. All are so helpful and kind to us. We enjoyed the Iranian food and Geogrian Royal khachapuri. For Halal food lovers please try BBQ from Iranian restaurant and Royal Khachapuri You will surely love it. I marked it 9.0 for sure, especially for families.

Stayed in December 2024

Wish they had more options for breakfast

Best Western in Gudauri is an excellent choice for anyone looking to enjoy the beauty of the Georgian mountains. The hotel offers modern, comfortable rooms with breathtaking views of the surrounding peaks. The staff is warm, welcoming, and always ready to assist with any needs. Guests can enjoy a delicious variety of local and international dishes at the on-site restaurant, as well as relax in the wellness facilities after a day on the slopes. Its prime location, just a short distance from the ski lifts, makes it ideal for both winter sports enthusiasts and those looking to relax in the stunning mountain scenery. Highly recommended for a memorable stay in Gudauri!"

Stayed in December 2024

The breakfast buffet was not managed properly.

Stayed in December 2024

Pillows not comfortable, double bed has gap in between

Excellent location, very clean property, good food options, Halal Food, good staff, Hand shower in bathroom

Stayed in November 2024

Breakfast should have more vegetarian options. Very limited veg options. More variety needed. The rooms were not sound proof, whenever some one talks outside, it can be heard inside room which is not nice.

Location was good with mountain views. Staff were friendly and Tina, i think helped us arranging a driver and car for Kazbegi visit. It was of great help.

Stayed in November 2024

Breakfast wasn't as expected

Clean room and helpfull staff

Stayed in October 2024

Breakfast up to 10 only. No AC, weather is good but no net on the balcony so insects can come in.

Location is very good, view is ok ( either street or mountain), breakfast is very good ( variety and taste) but it’s ending by 10 ( so early). Big free parking in-front of the hotel with sitting area. The both girls on reception are superb; Natta and Teona ( hope said the spilling correctly) they are very friendly, helpful. Service is amazing, they get to your request.

Stayed in September 2024

May be a little bit of more light would help in the bedroom and at the tea and coffee corner area in the room which was quite dark.

I had a wonderful stay at the hotel! The view from the balcony was amazing, and both the room and bathroom were incredibly spacious and comfortable. Teona was exceptionally helpful and friendly, she even went above and beyond to assist us at the restaurant on the ground floor.

Stayed in August 2024