Reviews of ibis Styles Old Tbilisi 4 stars
Kote Abkhazi 39, 0105 Tbilisi City, Georgia
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe staff are kind. Thank you for helping us out!
Dear Guest, Thank you so much for your excellent review and perfect scores across the board! We’re truly happy to hear that you found our staff kind and helpful — it was our pleasure to assist you during your stay. Your kind words mean a lot to the entire team. We hope to welcome you back to ibis Styles Old Tbilisi very soon! Warm regards, Ketevan Lortkipanidze General Manager
Dear Guest, Thank you so much for your excellent review and perfect scores across the board! We’re truly happy to hear that you found our staff kind and helpful — it was our pleasure to assist you during your stay. Your kind words mean a … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewClean hotel
Staff attitude
Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to know you appreciated the cleanliness, comfort, and central location of our hotel. However, we’re truly sorry to hear that your experience with our staff did not meet your expectations. This is certainly not the level of service we aim to provide. We take your concerns very seriously and would like to understand more about your experience. A member of our team will be reaching out to you directly to discuss the matter in detail and ensure it is addressed appropriately. We genuinely value your input, and we hope to have the opportunity to welcome you again and provide you with a more pleasant and seamless experience. Warm regards, Ketevan Lortkipanidze General Manager
Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to know you appreciated the cleanliness, comfort, and central location of our hotel. However, we’re truly sorry to hear tha… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in May 2025
Verified reviewReviewed: 15 August 2025 · Stayed in May 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe location is very good. The hotel is very comfortable.
The bathroom faucet was not placed in a proper distance, water was spilling out.
Dear Edik, Thank you for sharing your impressions of your recent stay with us. We are delighted to hear you found our location, comfort, and facilities so enjoyable, and we truly appreciate your kind words about our team. We also value your constructive feedback regarding the bathroom faucet. Please rest assured we have shared this with our maintenance team to ensure improvements are made for future guests. Your insights help us grow, and we hope to have the pleasure of welcoming you back for an even better experience next time. Warm regards, Ketevan Lortkipanidze General Manager
Dear Edik, Thank you for sharing your impressions of your recent stay with us. We are delighted to hear you found our location, comfort, and facilities so enjoyable, and we truly appreciate your kind words about our team. We also value yo… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe location and staff were both immense and the food and options of hot and cold drinks were superb.
Room cleaning was poor
Dear William, Thank you for sharing your detailed feedback. We’re delighted to hear that you enjoyed our amazing location and found our staff to be fantastic throughout your eight-night stay. It’s also great to know that you appreciated the variety of food and beverage options we offer. However, we sincerely apologize for the shortcomings you experienced with room cleaning. Please be assured that your comments have been shared with our housekeeping team to improve our standards. We appreciate your honest insights and hope to welcome you back for an even better experience in the future. Warm regards, Ketevan Lortkipanidze General Manager
Dear William, Thank you for sharing your detailed feedback. We’re delighted to hear that you enjoyed our amazing location and found our staff to be fantastic throughout your eight-night stay. It’s also great to know that you appreciated th… Show more
Reviewed: 28 July 2025 · Stayed in May 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe location and friendly atmosphere was amazing. All reception’s worker Men or women were highly professional.
The location, rooms clean, bed are comfortable. All was great experience.
Dear Mujeb, Thank you so much for your wonderful review and perfect scores. We're thrilled to know that you had such a great experience and appreciated our location, service, and the comfort of our rooms. It's especially rewarding to hear your kind words about our reception team - your recognition means a lot to us. We're also glad you enjoyed the convenience of nearby Halal dining options and the overall atmosphere of your stay. We look forward to welcoming you back again soon for another excellent experience. Warm regards, Ketevan Lortkipanidze General Manager
Dear Mujeb, Thank you so much for your wonderful review and perfect scores. We're thrilled to know that you had such a great experience and appreciated our location, service, and the comfort of our rooms. It's especially rewarding… Show more
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewGood location, clean and comfortable
Dear Taravilai, Thank you very much for your perfect rating and kind feedback. We’re delighted to hear that you enjoyed our good location, cleanliness, and comfort. We truly appreciate your stay with us and look forward to welcoming you again soon. Warm regards, Ketevan Lortkipanidze General Manager
Dear Taravilai, Thank you very much for your perfect rating and kind feedback. We’re delighted to hear that you enjoyed our good location, cleanliness, and comfort. We truly appreciate your stay with us and look forward to welcoming you a… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewstaff and location
size of room
Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear you appreciated our friendly staff and convenient location — it’s always our goal to ensure guests feel welcome and well-connected during their stay. We’re sorry that the room size did not fully meet your expectations. While our rooms are designed to be cozy and functional, we understand that preferences can vary, and we truly value your input. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Best regards, Ketevan Lortkipanidze General Manager
Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear you appreciated our friendly staff and convenient location — it’s always our goal to ensure guests feel welcome and well-connected during their stay. We’… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewI am staying today 23rd jul 2025 in your hotel (room no 209). And the AC is not working in my room while i have kids and it's too hot. I called the reception and sent someone who did nothing and said 5 min and will come back and then he didn't. When i raised that to you receptionist voka, his reaction was even worst than the situation itself. He said i have no solution, and he was playing a game on his counter if you check your CCTV. That reaction even after telling him that i have kids with me. believe me i will ensure to share this experience everywhere in social media. I opened the door as per attached photo to get cold from the corridor. I will ensure that this experience shared everywhere in social media.
I am staying today 23rd jul 2025 in your hotel (room no 209). And the AC is not working in my room while i have kids and it's too hot. I called the reception and sent someone who did nothing and said 5 min and will come back and then he didn't. When i raised that to you receptionist voka, his reaction was even worst than the situation itself. He said i have no solution, and he was playing a game on his counter if you check your CCTV. That reaction even after telling him that i have kids with me. believe me i will ensure to share this experience everywhere in social media. I opened the door as per attached photo to get cold air from the corridor. I will ensure that this experience shared everywhere in social media.
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you and your family experienced during your stay . It is deeply concerning to hear about the malfunctioning AC and the lack of prompt assistance from our team. Your feedback regarding the behaviour of our receptionist and the service response you received is being taken very seriously. We are already investigating this internally, including reviewing CCTV footage and speaking directly with the staff involved to ensure accountability and immediate corrective action. We appreciate that you took the time to meet with our General Manager, and we hope the complimentary breakfast offered to your family provided at least a small gesture of goodwill. We value your feedback and please be assured that we are taking corrective action to ensure this does not happen again to you or any future guest. As a further gesture of our sincere apologies, we would like to offer you a special discount on your next stay with us. Should you choose to return, please feel free to contact me directly so we can personally assist with your booking and ensure a much more comfortable and enjoyable experience. We truly hope you will consider giving us another opportunity to welcome you back and provide the standard of service you rightfully expect and deserve. Warm regards, Ketevan Lortkipanidze General Manager
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you and your family experienced during your stay . It is deeply concerning to hear about the malfunctioning AC and the … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewLocation and Rooms
Dear Guest, Thank you so much for taking the time to leave us a perfect score across most categories — we’re especially pleased to hear your positive feedback on our staff, cleanliness, location, facilities, and comfort. We also appreciate your honest rating on value for money. Your feedback helps us continue improving and delivering the best possible experience to all our guests. We're glad you enjoyed the location and rooms, and we hope to welcome you back again soon! Warm regards, Ketevan Lortkipanidze General Manager
Dear Guest, Thank you so much for taking the time to leave us a perfect score across most categories — we’re especially pleased to hear your positive feedback on our staff, cleanliness, location, facilities, and comfort. We also appreciat… Show more