Reviews of Tbilisi Marriott Hotel 5 stars
Rustaveli Avenue 13 , Mtatsminda , 0108 Tbilisi City, Georgia
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewNice room, good location
Not always customer friendly, breakfast was alright but somehow we got served koffie in paper cups! This is really unacceptable for 5star accommodation.
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location is good, reception staff was friendly, nearby good area and street view was nice. the hotel room size was good. and free parking was available.
the hotel is very old, doors lock broken, bathroom door not closing properly the room was not clean, when the cleaner came, she was upset.
Dear Moza Almaidoor, Thank you for your feedback and for appreciating our location, staff, and facilities. We truly appreciate your kind words. At the same time, we are very sorry to hear about the issues you faced with cleanliness, the room doors, and your experience with our housekeeping staff. This does not reflect our usual standards, and we have already addressed these matters with our team to ensure improvements. We sincerely apologize for the inconvenience and hope to have the opportunity to welcome you again in better conditions. Sincerely, Front Office Manager, NINO BAGAURI
Dear Moza Almaidoor, Thank you for your feedback and for appreciating our location, staff, and facilities. We truly appreciate your kind words. At the same time, we are very sorry to hear about the issues you faced with cleanliness, the roo… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe hotel is very comfortable because it is very clean, well-maintained, and close to downtown. Staff in the reception and room service are very friendly. The check-in and check out process was smooth and quick.
The staff in the restaurant require proper training to meet Marriott standards (except for the omelette makers, who were very professional). The dishes were wet, waiting for empty plates and spoons. Also, the staff needs to be more friendly and at least smile to the guests.
Dear Hanyyy, Thank you for your valuable feedback and for appreciating our cleanliness, comfort, location, and staff. We are glad to hear your check-in and check-out experience was smooth. At the same time, we sincerely apologize for the shortcomings you experienced in the restaurant. Your comments regarding service quality and staff training have been shared with our team, and we will take the necessary steps to improve. We truly appreciate your observations and hope to welcome you again with an even better experience. Sincerely, Front Office Manager, NINO BAGAURI
Dear Hanyyy, Thank you for your valuable feedback and for appreciating our cleanliness, comfort, location, and staff. We are glad to hear your check-in and check-out experience was smooth. At the same time, we sincerely apologize for the sh… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLocation was great
No pool , just one restaurant in the hotel, there was no much options .! Rest everything was good , staff were very professional and knowledgeable.! Overall the stay was good.!
Dear Deepak, Thank you for your feedback and for appreciating our location, staff, and overall service. We are glad you enjoyed your stay. We note your comments regarding facilities and dining options, and we will take them into consideration for future improvements. We hope to welcome you again. Sincerely, Front Office Manager, NINO BAGAURI
Dear Deepak, Thank you for your feedback and for appreciating our location, staff, and overall service. We are glad you enjoyed your stay. We note your comments regarding facilities and dining options, and we will take them into considerati… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewVery bad service
The staff and the hotel very bad
Dear Bin Harb, We are very sorry to hear about your experience and regret that our service and staff did not meet your expectations. Your feedback is important to us, and we will take immediate steps to improve. We hope to have the chance to better serve you in the future. Sincerely, Front Office Manager, NINO BAGAURI
Dear Bin Harb, We are very sorry to hear about your experience and regret that our service and staff did not meet your expectations. Your feedback is important to us, and we will take immediate steps to improve. We hope to have the chance t… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLocation, clean, nice reception staff, very helpful and patient
Maintenance service was below standard. I called them 3x because the A/C wasn’t working well. It’s set to 16 C, and yet the room temp was hardly 24. His response was to lower the setting to 12 C, and put the fan at max, which dropped the room temp further to 22. The A/C needed maintenance, not changing temp setting. I also called 3x about a leak in the bathroom from the toilet seat, I’m guessing from flushing tank (hopefully not from the drain pipe!!), and his response was to put a towel behind the toilet seat!!
Dear Mohammed, Thank you for your feedback and for highlighting our location, cleanliness, and friendly reception staff. We sincerely apologize for the issues you experienced with maintenance and the A/C. Your comments have been shared with our technical team to ensure proper service and prompt resolution in the future. We appreciate your observations and hope to welcome you again with an improved experience. Sincerely, Front Office Manager, NINO BAGAURI
Dear Mohammed, Thank you for your feedback and for highlighting our location, cleanliness, and friendly reception staff. We sincerely apologize for the issues you experienced with maintenance and the A/C. Your comments have been shared… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewWe’re currently staying at the Marriott Hotel in Tbilisi, and everything has exceeded our expectations. From the moment we arrived, we were greeted with warmth and professionalism. The check-in process was smooth, and the staff were friendly, helpful, and fluent in English.
Dear Sheraly, Thank you for your wonderful feedback! We are delighted to hear that our hotel, rooms, and staff exceeded your expectations. It’s a pleasure to know that your stay has been enjoyable, and we look forward to welcoming you again. Sincerely, Front Office Manager, NINO BAGAURI
Dear Sheraly, Thank you for your wonderful feedback! We are delighted to hear that our hotel, rooms, and staff exceeded your expectations. It’s a pleasure to know that your stay has been enjoyable, and we look forward to welcoming you again… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewLocation
AC was little weak
Dear Mohammed, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. With Best Regards, Front Office Senior Supervisor, Sopio Tsalugelashvili
Dear Mohammed, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewBeautiful hotel and great staff.
They said I had used the minibar even though I hadn’t. However, the staff quickly sorted it out and I didn’t have to pay anything.
Dear guest, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. With Best Regards, Front Office Senior Supervisor, Sopio Tsalugelashvili
Dear guest, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback ha… Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewLocation, rooms, and breakfast. Our room was spacious and very clean. Housekeeping was quite good. It was a comfortable stay.
1.Allotments of the room was not appropriate. We booked two junior suites and requested to give them on the same floor. They alloted one room on the 5th floor and the other smaller room on the 4th floor that too at the far end of the floor. Being a senior citizen, we had to walk a lot. Although we came to know later that there was a room already available on the same floor!! Why they didn't they give that to us!! Finally, the next day, they moved us 2. Choices of dishes in the only restaurant was very poor for vegetarians. My husband is intolerant to garlic, and he was left with hardly any choices? Only sandwiches or Kachapuri!! 5 star hotels should have more international choices. There are lots of Indian tourists there. No rice, curry, Thai, or Chinese dishes!! Surprisingly
Dear NeenaSah, Thank you for your detailed feedback and for highlighting the cleanliness, comfort, and housekeeping service. We sincerely apologize for the inconvenience with the room allotment and restaurant options. Your comments have been shared with our team to improve room allocation and expand dining choices for our guests with dietary preferences. We appreciate your observations and hope to welcome you again for a better experience. Sincerely, Front Office Manager, NINO BAGAURI
Dear NeenaSah, Thank you for your detailed feedback and for highlighting the cleanliness, comfort, and housekeeping service. We sincerely apologize for the inconvenience with the room allotment and restaurant options. Your comments have bee… Show more
Reviewed: 25 May 2025 · Stayed in February 2025
Verified reviewAmazing hotel
Nothing
Dear Amna, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. With Best Regards, Front Office Senior Supervisor, Sopio Tsalugelashvili
Dear Amna, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has… Show more