Reviews of Mercure Cayenne Royal Amazonia 4 stars
45 Rue de l'ara bleu, 97300 Cayenne, French Guiana
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Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewAmazing breakfast!
On the 1st day at the sushi restaurant there was a very rude waiter who told us after waiting for quite some time to order drinks that he was not the person to do the order and just walked away. Also, no pool towels were available so we had to go to the room are the reception in our bathing suit. Maybe leave some at the bar near the pool with a sign and a bin so guests can leave them there when they are done. If possible coffee for the afternoon at the bar.
Reviewed: 3 August 2024 · Stayed in July 2024
Verified reviewEveruthing
Did not find any thing that i can say i didnt like
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GABRIEL J. General Manager
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback wil… Show more
Reviewed: 16 July 2024 · Stayed in April 2024
Verified reviewReviewed: 25 April 2024 · Stayed in January 2024
Verified reviewReviewed: 11 March 2024 · Stayed in March 2024
Verified reviewClean and amazing staff!
Nothing it was perfect!
Dear GUEST, We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GABRIEL J. General Manager
Dear GUEST, We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback wil… Show more
Reviewed: 7 February 2024 · Stayed in January 2024
Verified reviewReviewed: 20 November 2023 · Stayed in November 2023
Verified reviewReviewed: 24 April 2023 · Stayed in April 2023
Verified reviewReviewed: 26 March 2023 · Stayed in March 2023
Verified reviewReviewed: 21 March 2023 · Stayed in March 2023
Verified reviewGreat service!
Reviewed: 3 February 2023 · Stayed in January 2023
Verified reviewReviewed: 30 January 2023 · Stayed in January 2023
Verified reviewBreakfast and restaurants were OK. Beds were comfortable.
Bar opening hours were somewhat haphazard. Hotel and pool area would benefit from an upgrade.
Reviewed: 24 January 2023 · Stayed in January 2023
Verified reviewThe staff, breakfast and the rooms were exceptional 😁
On Friday and Saturday there was limited to no parking because all the parking was occupied by the party guest. There were parties on Friday and saturday.
Reviewed: 29 December 2022 · Stayed in December 2022
Verified reviewbreakfast
I booked a Double Classic room with balcony. this was not the cheapest option on the site. I did get a balcony but it overlooked a graffiti covered wall in the flats opposite. The room was not spacious and shower toiletries were not provided, we got one small 2” sq bar of soap for both of us to use. Expectations of a lovely spacious room as per booking.com website failed to deliver on walking into the room. Also, first impressions were tarnished when met with a toilet right next to the door, which you literally nearly walk into trying to get yourselves and cases into the room. After a long transatlantic flight you do not want to go complaining about the room standards, but it is frustrating all the same.
Reviewed: 7 November 2022 · Stayed in November 2022
Verified reviewReviewed: 4 November 2022 · Stayed in October 2022
Verified reviewReviewed: 4 November 2022 · Stayed in October 2022
Verified reviewReviewed: 30 October 2022 · Stayed in October 2022
Verified reviewawesome breakfast very nice hotel and service from staff.
pool area broken jacuzzi,
Reviewed: 30 September 2022 · Stayed in September 2022
Verified reviewVey great
Nothing it was ok
Reviewed: 20 September 2022 · Stayed in September 2022
Verified reviewReviewed: 18 September 2022 · Stayed in September 2022
Verified reviewNo English speaking, the charges too high if your compared to the charges.
English and Price. the environment same as Thailand but charges need to improve.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, GABRIEL J. General manager
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it'… Show more
Reviewed: 2 September 2022 · Stayed in September 2022
Verified review