Reviews of Charleston Hotel 3 stars
17, West Loop Tesano, Accra, Tesano, Accra, Ghana
#32 of 79 hotels in Accra
Guests' ChoiceReview score
Based on 44 hotel reviews
7.7Score breakdown
-
Cleanliness
8.4
-
Comfort
8.2
-
Location
8.1
-
Facilities
7.9
-
Staff
9.1
-
Value for money
7.7
-
Free WiFi
7.5
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
-
Reviewed: 20 February 2025
Michael
Ghana1 review7.0Good- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
Location was excellent, like the compound.
Stayed in January 2025
-
Reviewed: 7 October 2024
Bridget
Nigeria1 review7.0“The stay at Charleston hotel was okay.”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
The location is not exactly central. The lighting in the room could be brighter, faulty bulbs should be replaced asap. The breakfast menu could have less carbs and more protein. Juices offered were not fresh and tasted fermented. Food should be kept warm irrespective of when you come for breakfast. The cost of room service was ridiculous.
The location is quiet and serene. The room was clean and conducive. The surrounding is beautiful. The staff were very helpful and responsive.
Stayed in October 2024
-
Reviewed: 6 August 2024
Elena
Italy6 reviews9.0“It was nice to stay at the Charleston Hotel!. Of I come back to Accra, I will choose it again!”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Mattress too soft
Hotel and room very clean. Small but pleasant outdoor swimming pool. Good food. Very helpful staff.
Stayed in August 2024
-
Reviewed: 16 July 2024
Oliver
United States2 reviews9.0“Great value for the price”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 4 nights
Friendly staff; Clean rooms; clean facilities; comfort.
Stayed in June 2024
-
Reviewed: 13 June 2024
Eddy-grace
Togo98 reviews9 helpful votes8.0“Good”- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
Good place
Stayed in June 2024
-
Reviewed: 12 June 2024
Eddy-grace
Togo98 reviews9 helpful votes7.0Good- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Acceptable room.
Stayed in June 2024
-
Reviewed: 22 January 2024
Alesha
United States1 review8.0“The front desk staff was hit or miss. The male staff was considered and consistent. The cleaning and laundry services we”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
I have enjoyed my stay and the security was superb. I felt safe and secured.
The chef cooked fresh meals. The food was delicious! Wish there were more options.
Stayed in December 2023
-
Reviewed: 11 December 2023
Ancella
Netherlands1 review8.0“Nice”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 8 nights
Inside is quite dark, which I understand (keepint the sun out helps against the heat), but it doesn't make me feel comfortable. Also, most furniture and amenities look quite ok, but are actually not of great quality. I know this is the case for many hotels in this price range, so it's not to speak badly of the hotel.
Staff was super friendly and always helpful.
Stayed in December 2023
-
Reviewed: 3 December 2023
Deola
Nigeria1 review7.0“It was a good stay.”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
Breakfast was nice but it could be better. We had limited options Dinner time was the same. The restaurant didn't have everything on their menu.
The location of the hotel was very quiet and peaceful. If your aim is to stay away from the noise of the city, then its the place for you.
Stayed in November 2023
-
Reviewed: 25 July 2025
Francesca
United Kingdom2 reviews2.0“Overall l will never stay at such a place like that again, l actually checked out after staying there for 2 days. I did”- • Leisure trip
- • Couple
- • Economy Double Room
- • Stayed 4 nights
- • Submitted via mobile
The room had a strange smell to it. Breakfast was suboptimal. There was no hot water for bathing, broken furniture in the room. Also l hated the fact that they charged more than stated in my booking.com website. My quote fare from booking.com website was £272.00. They charged me £290.00.
Nothing
Stayed in July 2025
-
Reviewed: 13 June 2025
Edoyessi
United States1 review3.0“Could be better with a few fixes”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
The bathroom was clean but the plombing was atrocious. the bathroom door was broken. The bed not stable. One bright light in the room. Not pleasant at all
Breakfast was simple. Not bad. The staff very good and professional.
Stayed in June 2025
-
Reviewed: 6 April 2025
Bilty
United Kingdom17 reviews6.0“It was ok”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 3 nights
Breakfast was poor- nothing left out and a very small omlette when requested- I didnt bother after the first day the swimming pool was green- a positive health hazard!
friendly and helpful staff Room was ok
Stayed in April 2025
-
Reviewed: 7 December 2024
Ogunyemi
Nigeria1 review1 helpful vote5.0“I would try another place next time and hope for better luck.”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
Broken furniture, water was leaking out of the AC and nothing was down to fix it, the fridge didn't really cool. The only toiletries are shower gel... Breakfast was basic, rationing of milk, no water to go with breakfast... A number of details were just not good enough for a 3 star hotel. The location is quiet but nobody knows where it is, you can only find it with a map.
Very nice staff. Especially front desk lady and some housekeeping staff.
Stayed in November 2024
-
Reviewed: 28 October 2024
Michael
Ghana1 review5.0Passable- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
The breakfast was poor, we only had little to eat
The room was big and neat
Stayed in October 2024
-
Reviewed: 7 October 2024
Ayigah
Canada1 review10Exceptional- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
I loved everything about the hotel.
The staff were courteous and very helpful. The facility was clean, lovely decor, very comfortable bed and furniture, and services completely meeting my needs. I will surely stay there again.
Stayed in October 2024
-
Reviewed: 2 September 2024
Akin
Netherlands9 reviews2 helpful votes6.0“Ok”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Rates better at hotel; curiously the rates higher on booking.com, and they wont upgrade on site despite visible higher fees charged on booking.com
Amiable staff
Stayed in August 2024
-
Reviewed: 17 July 2024
Raziul
Russia45 reviews5 helpful votes10Exceptional- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Its a good place to stay
Everything
Stayed in July 2024
-
Reviewed: 5 June 2024
Karen
Nigeria1 review10“Excellent / Almost perfect.. I’ll be lodging in your property when ever I visit Ghana again”- • Leisure trip
- • People with friends
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
I’m not sure
The rooms were clean and well planned , WiFi netwrk strong, break fast nice and lastly the property location
Stayed in June 2024
-
Reviewed: 7 March 2024
Simon
Austria18 reviews1 helpful vote5.0Passable- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 4 nights
the breakfast is very poor
Stayed in January 2024
-
Reviewed: 26 January 2024
Michael
Ghana18 reviews5 helpful votes10“Elegant and very feature packed hotel in a nice, quiet neighbourhood.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
Absolutely everything. I needed to get away for a while. I decided at the last minute and made the reservation. The staff was very accommodating and very helpful getting me sorted out with the room, with a late meal and even let me swim all night. The pool is small, but well attended and enough for a hotel of that size (next door is the Tesano sports club for those that might want a larger pool or some other recreation)
Stayed in January 2024
-
Reviewed: 14 January 2024
Shana
Ghana1 review6.0“Good for 1 or 2 nights, with low expectations.”- • Business trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The bathrooms have showers that are extremely difficult to get in & out of, because the bathtub wall is so high. Face clothes, soap, lotion, robe not provided. Some rooms have that musty smell and after leaving AC on for hours, doesn’t go away.
Breakfast is included, however very basic and the same everyday. The hotel is dated, and lacks amenities. The staff are friendly. The location is about 30 mins from main attractions. I checked out of my reservation early and stayed elsewhere.
Stayed in December 2023
-
Reviewed: 9 October 2024
Anonymous
United Kingdom2 reviews7.0“Good spot away from the centre”- • Leisure trip
- • Solo traveller
- • Superior Double Room
- • Stayed 4 nights
- • Submitted via mobile
Staff did not show me the facilities or where everything was and what was available at the hotel.
Room size and attentiveness of the cleaners. Dinner was also very reasonably priced and enjoyable.
Stayed in October 2024
-
Reviewed: 2 April 2025
Nosakhare
Nigeria14 reviews9.0Superb- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2025
-
Reviewed: 25 February 2025
Syster
Ghana3 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
There are no comments available for this review
Stayed in February 2025
Showing 1 – 25
