Hot water wasn’t working and service wasn’t top notch

The location and neatness

Stayed in February 2025

Improve breakfast

It's ok to stay

Stayed in December 2024

Prices & the breakfast

Ok

Stayed in December 2024

THE ADDRESS SHOWN IN THEIR BOOKING PAGE IS NOT REAL. I HAD TO DRIVE ANOTHER 40 MINUTES TO GET TO THE CORRECT LOCATION THAT YOU'LL FIND IN GOOGLE MAPS. IT IS A DISERVICE TO THE COSTUMER NOT TO CHANGE EVEN AFTER THEY WERE INFORMED THAT THE ADRRESS IS WRONG.

Stayed in November 2024

See above comments

You have to improve on the breakfast as a buffet that is served is really not a proper one. The options in the buffet were nothing to write home about and almost the same type of food was prepared on a daily basis. I spoke with the restaurant manager on how to make some improvements on this, which i hope he will implement Also, at the time i checked in (10:45 PM), there was just one staff present at the front desk and no one to assist with the suitcases. They have to recall one staff to come and prepare the rooms. That's a poor first impression.... On the website (Booking.com), you indicated that the hotel provides airport shuttle, only to learn that it was for a fee, and even though i sent an email that i will pay, they never showed up. My candid advice will be, that you provide free airport shuttle. These are few of the reasons that attract customers Please ensure that the room names on booking.com is the same as that in the property, as i found out when i arrived that the names are completely different. This is misleading and will to some extent lead to litigation and bad publicity The pool must be kept tidy on a daily basis and properly treated to prevent bacteria on guests using the pool However, some of your staff at the reception and restaurant are exceptional and must be commended (if I'm asked to mention their names) Finally, please encourage some other staff to be polite to guests and provide the hospitality that is characterized for such businesses

Stayed in August 2024

The tape in the washroom was not flowing properly and the location which was put on the booking.com was different from the actual location.

The gym

Stayed in July 2024

The Complementary breakfast was the worst it’s pretty much the same and no meat options

The staff was very helpful!

Stayed in May 2024

Communication was sometimes lacking amongst the staff.

-Location -Facilities -Staff were friendly and made you feel comfortable.

Stayed in May 2024

Quality of room for the same price was different

Wasn't provided breakfast

Stayed in February 2024

The furnitures in some of the rooms weren't in a good condition. The first room I started in was great. But the second room was substandard.

The pool and location.

Stayed in March 2024

The a/c didn’t really work. The bathroom had a leak.

Stayed in January 2024

The hotel has 2 sections. The section with the main office is newer and recently renovated. Stay at the renovated section or upgrade to it. Staff is very friendly. The gym could do with more working equipment.

The included breakfast was a life saver.

Stayed in May 2023

You to work on the wc at room 208

Stayed in May 2023

breakfast is very poor. staff call at your room very early to ask you to pay

rooms are clean and spacious.

Stayed in March 2023

They only gave us one set of breakfast both mornings. No water added or so

Was nice and clean. Quiet

Stayed in January 2023

Everything was only included for one person (breakfast, swimming in the pool, gym etc.). I had to pay extra for another person to use the facilities as there were two of us but this was not mentioned anywhere until I got to the hotel. The wifi was also terrible and didn’t work and the service was bad so couldn’t even use mobile data

It was good but only included for one person

Stayed in December 2022

no coffee/tea facilities in the room, bathroom was a bit old with minimal toiletries.

very friendly and helpful staff, comfortable beds, good value for money

Stayed in December 2022

Surroundings were littered with empty rubbers and alcohic bottles. No ready menu at the restaurant or inside the room. You have to ask them and they did it orally

Was asked to pay for a fee for the fan to be turned on in the restaurant. If paying for room service I understand but a ceiling fan in a public restaurant while serving my wife breakfast.

Stayed in December 2022

Shower leaking into the room

Stayed in November 2022

the room i booked was not available upon arrival

very very nice

Stayed in October 2022

The hotel is located around west legon, not east legon. The pin on booking is wrong. The property needs to update this. I booked it because it was indicated to be in east legon and was disappointed to find out it was not.

Stayed in December 2024

Nothing

Everything

Stayed in November 2024

Nothing

Environment

Stayed in October 2024

It was dirty, it was unsafe, not enough information on anything

Some of the staff were very helpful, including Patrick and Blessing

Stayed in October 2024