Reviews of Lou Ralph Hotel 2 stars
Sunflower Road Paradise Residential Estate, Accra, Ghana
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Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewFree breakfast and WiFi.
Noisy at night time. I was charged more than the price that I booked.
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 March 2025 · Stayed in February 2025
Verified reviewReviewed: 8 March 2025 · Stayed in March 2025
Verified reviewHello Bernard, Thank you for the review. We hope to see you again. Regards Jacob
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewThe location and neatness
Hot water wasn’t working and service wasn’t top notch
Hello Salim, Thank you for the review. We would seriously look at your feedback on hot water and service. Thank you very much, Jacob
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewThe hotel is located around west legon, not east legon. The pin on booking is wrong. The property needs to update this. I booked it because it was indicated to be in east legon and was disappointed to find out it was not.
Hello Miriam, Thank you for the objective review and feedback. Jacob
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewReviewed: 25 December 2024 · Stayed in December 2024
Verified reviewIt's ok to stay
Improve breakfast
Thank you for the feedback. Jacob
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 20 December 2024 · Stayed in November 2024
Verified reviewEverything
Nothing
Reviewed: 13 December 2024 · Stayed in December 2024
Verified reviewOk
Prices & the breakfast
Reviewed: 2 December 2024 · Stayed in November 2024
Verified reviewTHE ADDRESS SHOWN IN THEIR BOOKING PAGE IS NOT REAL. I HAD TO DRIVE ANOTHER 40 MINUTES TO GET TO THE CORRECT LOCATION THAT YOU'LL FIND IN GOOGLE MAPS. IT IS A DISERVICE TO THE COSTUMER NOT TO CHANGE EVEN AFTER THEY WERE INFORMED THAT THE ADRRESS IS WRONG.
Reviewed: 29 November 2024 · Stayed in November 2024
Verified reviewReviewed: 31 October 2024 · Stayed in October 2024
Verified reviewEnvironment
Nothing
Reviewed: 23 October 2024 · Stayed in October 2024
Verified reviewSome of the staff were very helpful, including Patrick and Blessing
It was dirty, it was unsafe, not enough information on anything
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewReviewed: 14 September 2024 · Stayed in September 2024
Verified reviewEverything was great. I like the location, the staff, the service, and the food. Definitely will come again. 10 out of 10 highly recommende it.
Nothing
Thank you very much for the review. We hope to see you again. Jacob
Reviewed: 13 August 2024 · Stayed in August 2024
Verified reviewYou have to improve on the breakfast as a buffet that is served is really not a proper one. The options in the buffet were nothing to write home about and almost the same type of food was prepared on a daily basis. I spoke with the restaurant manager on how to make some improvements on this, which i hope he will implement Also, at the time i checked in (10:45 PM), there was just one staff present at the front desk and no one to assist with the suitcases. They have to recall one staff to come and prepare the rooms. That's a poor first impression.... On the website (Booking.com), you indicated that the hotel provides airport shuttle, only to learn that it was for a fee, and even though i sent an email that i will pay, they never showed up. My candid advice will be, that you provide free airport shuttle. These are few of the reasons that attract customers Please ensure that the room names on booking.com is the same as that in the property, as i found out when i arrived that the names are completely different. This is misleading and will to some extent lead to litigation and bad publicity The pool must be kept tidy on a daily basis and properly treated to prevent bacteria on guests using the pool However, some of your staff at the reception and restaurant are exceptional and must be commended (if I'm asked to mention their names) Finally, please encourage some other staff to be polite to guests and provide the hospitality that is characterized for such businesses
See above comments
Dear Ekundayo, thank you for your review. Please all your suggestion is noted with much appreciation. We hope to see you again. Jacob
Reviewed: 7 August 2024 · Stayed in August 2024
Verified reviewSomehow good
I enjoyed my stay with you and the little problem i found is that inside the kettle in the rooms we booked we bit rusty
Thank you for the objective review. We hope to see you again. Jacob
Reviewed: 5 August 2024 · Stayed in July 2024
Verified reviewReviewed: 17 July 2024 · Stayed in July 2024
Verified reviewThe gym
The tape in the washroom was not flowing properly and the location which was put on the booking.com was different from the actual location.
Reviewed: 1 July 2024 · Stayed in June 2024
Verified reviewBreakfast was sumptuous and timely.
Everything was ok except that TV sets did not work.